Help, I moved mailboxes and now can open boxes using "Service account admin" rights

4 Dec 2006 4:56 PM

Clayton Sutton

Hey everyone,

We are running a Windows 2003 domain and Exchange 2003 sp1 on Win2k3 in a
cluster. We had ONE storage group and 4 DBs. I have a AD group that has
Exchange "Service account admin" rights and people in that group could open
ANY mailbox. I am in that group too.

Over the weekend we created a NEW storage group in Exchange and MOVED tow
DBs from SG1 to SG2 (the new SG). Now I can't open anyone's mailbox that is
in the new SG. The users are working fine. They can connect to their
mailboxes using Outlook 2003 just fine. However, I am troubleshooting a
BlackBerry issue and need access to the user's mailbox.

TIA,

Clayton

4 Dec 2006 5:04 PM

Betelgeuse

Compare the permissions for the "Service Account" on the old SG to the ones
on the new SG.

You will probably need to make the new SG perms match the old...

ALso, make sure the BES account has Send As, and Receive As rights...

Show quoteHide quote

"Clayton Sutton" <n***@none.com> wrote in message
news:srYch.290637$g12.47922@fe06.news.easynews.com...
> Hey everyone,
>
> We are running a Windows 2003 domain and Exchange 2003 sp1 on Win2k3 in a
> cluster. We had ONE storage group and 4 DBs. I have a AD group that has
> Exchange "Service account admin" rights and people in that group could
> open ANY mailbox. I am in that group too.
>
> Over the weekend we created a NEW storage group in Exchange and MOVED tow
> DBs from SG1 to SG2 (the new SG). Now I can't open anyone's mailbox that
> is in the new SG. The users are working fine. They can connect to their
> mailboxes using Outlook 2003 just fine. However, I am troubleshooting a
> BlackBerry issue and need access to the user's mailbox.
>
> TIA,
>
>
> Clayton
>

4 Dec 2006 5:10 PM

Clayton Sutton

I also created a new "fake" user in one of the DBs in the new SG. I could
not open that box using "Service account" admin rights. However, I logged
onto my laptop as that user and set up Outlook 2003 as that user and
everything worked just fine.

So it would seem it's just an issue of getting "Service account" access on
that new SG and the DBs under that SG. I checked out the following KB
http://support.microsoft.com/kb/821897 and everything seems to be in place.
Did something happen after I MOVED the DBs the the new SG?

TIA,

Clayton

******************

Show quoteHide quote

"Clayton Sutton" <n***@none.com> wrote in message
news:srYch.290637$g12.47922@fe06.news.easynews.com...
> Hey everyone,
>
> We are running a Windows 2003 domain and Exchange 2003 sp1 on Win2k3 in a
> cluster. We had ONE storage group and 4 DBs. I have a AD group that has
> Exchange "Service account admin" rights and people in that group could
> open ANY mailbox. I am in that group too.
>
> Over the weekend we created a NEW storage group in Exchange and MOVED tow
> DBs from SG1 to SG2 (the new SG). Now I can't open anyone's mailbox that
> is in the new SG. The users are working fine. They can connect to their
> mailboxes using Outlook 2003 just fine. However, I am troubleshooting a
> BlackBerry issue and need access to the user's mailbox.
>
> TIA,
>
>
> Clayton
>

4 Dec 2006 5:17 PM

Clayton Sutton

Hey Betelgeuse,

I checked the permissions on all the DBs and they seem to be the same.
That's what's getting me. It "looks" like "Service account" admin rights
are already on those problem DBs.

TIA,

Clayton

Show quoteHide quote

"Clayton Sutton" <n***@none.com> wrote in message
news:srYch.290637$g12.47922@fe06.news.easynews.com...
> Hey everyone,
>
> We are running a Windows 2003 domain and Exchange 2003 sp1 on Win2k3 in a
> cluster. We had ONE storage group and 4 DBs. I have a AD group that has
> Exchange "Service account admin" rights and people in that group could
> open ANY mailbox. I am in that group too.
>
> Over the weekend we created a NEW storage group in Exchange and MOVED tow
> DBs from SG1 to SG2 (the new SG). Now I can't open anyone's mailbox that
> is in the new SG. The users are working fine. They can connect to their
> mailboxes using Outlook 2003 just fine. However, I am troubleshooting a
> BlackBerry issue and need access to the user's mailbox.
>
> TIA,
>
>
> Clayton
>

4 Dec 2006 5:52 PM

Clayton Sutton

Okay,

It looks like I have it working for now. It seems that the "group" that I
gave "Service accout" admin rights to is not working on the "moved" DBs for
some reason. Even though the group is on the security tab with "full"
rights.

I went ahead and just added my AD account the the security tab and gave it
"full" rights and everything started working. If anyone has any ideas on
how to get the group working again that would be great. I will try (at a
later time) to delete the group from those DBs and re-add the group and is
if that fixes that problem.

Thanks for everyone's help.

Clayton

Show quoteHide quote

"Clayton Sutton" <n***@none.com> wrote in message
news:JKYch.372452$PE1.212973@fe04.news.easynews.com...
> Hey Betelgeuse,
>
> I checked the permissions on all the DBs and they seem to be the same.
> That's what's getting me. It "looks" like "Service account" admin rights
> are already on those problem DBs.
>
>
> TIA,
>
>
> Clayton
>
>
> "Clayton Sutton" <n***@none.com> wrote in message
> news:srYch.290637$g12.47922@fe06.news.easynews.com...
>> Hey everyone,
>>
>> We are running a Windows 2003 domain and Exchange 2003 sp1 on Win2k3 in a
>> cluster. We had ONE storage group and 4 DBs. I have a AD group that has
>> Exchange "Service account admin" rights and people in that group could
>> open ANY mailbox. I am in that group too.
>>
>> Over the weekend we created a NEW storage group in Exchange and MOVED tow
>> DBs from SG1 to SG2 (the new SG). Now I can't open anyone's mailbox that
>> is in the new SG. The users are working fine. They can connect to their
>> mailboxes using Outlook 2003 just fine. However, I am troubleshooting a
>> BlackBerry issue and need access to the user's mailbox.
>>
>> TIA,
>>
>>
>> Clayton
>>
>
>