Errors while reserving resources

26 Sep 2008 8:06 PM

gonnabokay

Hi....we are having some erratic issues reseving resources( i.e. conference
roos, etc) in Exchange 2003 SP2/Outlook.

Some users have no problem reserving resources at all. Others can book a
resource one day but receive an error trying to reserve the same resource the
next day.

They mostly receive an error stating " Unable to open the free/busy
information." Unable to directly book a resource for this meeting."

Any ideas on this

There have been times that they receive a "You marked "Conderence Room" as a
Resource. You cannot schedule a meeting with "Conference" because you do not
have appropriate permission for that account. Either enter the name as a
required or optional attendee or talk to your administrator about giving you
permission to schedule...." messagebut mostly it is the error message above.

Any ideas? Thanks....

26 Sep 2008 11:55 PM

Ed Crowley [MVP]

Comments inline below.

--
Ed Crowley MVP
"There are seldom good technological solutions to behavioral problems."
..

"gonnabokay" <gonnabo***@discussions.microsoft.com> wrote in message
news:802DEB29-6764-4F10-81BB-519DAE75B35D@microsoft.com...
> Hi....we are having some erratic issues reseving resources( i.e.
> conference
> roos, etc) in Exchange 2003 SP2/Outlook.
>
> Some users have no problem reserving resources at all. Others can book a
> resource one day but receive an error trying to reserve the same resource
> the
> next day.
>
> They mostly receive an error stating " Unable to open the free/busy
> information." Unable to directly book a resource for this meeting."

This is telling you that the user is not able to gain access to the
free/busy system public folder. There are many reasons that this could
happen.

> Any ideas on this
>
> There have been times that they receive a "You marked "Conderence Room" as
> a
> Resource. You cannot schedule a meeting with "Conference" because you do
> not
> have appropriate permission for that account. Either enter the name as a
> required or optional attendee or talk to your administrator about giving
> you
> permission to schedule...." messagebut mostly it is the error message
> above.
>
> Any ideas? Thanks....

Have you checked the mailbox rights?

http://support.microsoft.com/default.aspx?scid=kb;en-us;299590&Product=ol2002

30 Sep 2008 11:09 PM

gonnabokay

Thanks Ed. I will be checking the Permissions and then let you know. Seems
though that if it were a Permissions issue that it wouldn't be so random.
(especially the Free/Busy errors)

Show quoteHide quote

"Ed Crowley [MVP]" wrote:

> Comments inline below.
> --
> Ed Crowley MVP
> "There are seldom good technological solutions to behavioral problems."
> ..
>
> "gonnabokay" <gonnabo***@discussions.microsoft.com> wrote in message
> news:802DEB29-6764-4F10-81BB-519DAE75B35D@microsoft.com...
> > Hi....we are having some erratic issues reseving resources( i.e.
> > conference
> > roos, etc) in Exchange 2003 SP2/Outlook.
> >
> > Some users have no problem reserving resources at all. Others can book a
> > resource one day but receive an error trying to reserve the same resource
> > the
> > next day.
> >
> > They mostly receive an error stating " Unable to open the free/busy
> > information." Unable to directly book a resource for this meeting."
>
> This is telling you that the user is not able to gain access to the
> free/busy system public folder. There are many reasons that this could
> happen.
>
> > Any ideas on this
> >
> > There have been times that they receive a "You marked "Conderence Room" as
> > a
> > Resource. You cannot schedule a meeting with "Conference" because you do
> > not
> > have appropriate permission for that account. Either enter the name as a
> > required or optional attendee or talk to your administrator about giving
> > you
> > permission to schedule...." messagebut mostly it is the error message
> > above.
> >
> > Any ideas? Thanks....
>
> Have you checked the mailbox rights?
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;299590&Product=ol2002
>
>
>