new mailbox cannot receive messages from the internet

15 Jan 2009 6:03 PM

skgustafson

When I create a new mailbox for a new or existing user, the mailbox
cannot receive messages from the internet (tried gmail, yahoomail).

Error message: 554 554 <(newmailboxaddress)>: Recipient address
rejected: Access
denied (state 14).

Internal email works fine. Can send to external addresses.

Is there something I need to do to enable the ability to receive
external email?

15 Jan 2009 7:02 PM

Lanwench [MVP - Exchange]

skgustaf***@gmail.com wrote:

> When I create a new mailbox for a new or existing user, the mailbox
> cannot receive messages from the internet (tried gmail, yahoomail).
>
> Error message: 554 554 <(newmailboxaddress)>: Recipient address
> rejected: Access
> denied (state 14).
>
> Internal email works fine. Can send to external addresses.
>
> Is there something I need to do to enable the ability to receive
> external email?

Hi - version & SP level of Exchange, please?

15 Jan 2009 10:33 PM

skgustafson

On Jan 15, 1:02 pm, "Lanwench [MVP - Exchange]"
<lanwe***@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote:
Show quoteHide quote

> skgustaf***@gmail.com wrote:
> > When I create a new mailbox for a new or existing user, the mailbox
> > cannot receive messages from the internet (tried gmail, yahoomail).
>
> > Error message: 554 554 <(newmailboxaddress)>: Recipient address
> > rejected: Access
> > denied (state 14).
>
> > Internal email works fine. Can send to external addresses.
>
> > Is there something I need to do to enable the ability to receive
> > external email?
>
> Hi - version & SP level of Exchange, please?

Sorry - Exchange 2007 version 08.00.0685.018. I don't see any SP
information.

16 Jan 2009 4:52 PM

Lanwench [MVP - Exchange]

skgustaf***@gmail.com wrote:
Show quoteHide quote

> On Jan 15, 1:02 pm, "Lanwench [MVP - Exchange]"
> <lanwe***@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote:
>> skgustaf***@gmail.com wrote:
>>> When I create a new mailbox for a new or existing user, the mailbox
>>> cannot receive messages from the internet (tried gmail, yahoomail).
>>
>>> Error message: 554 554 <(newmailboxaddress)>: Recipient address
>>> rejected: Access
>>> denied (state 14).
>>
>>> Internal email works fine. Can send to external addresses.
>>
>>> Is there something I need to do to enable the ability to receive
>>> external email?
>>
>> Hi - version & SP level of Exchange, please?
>
> Sorry - Exchange 2007 version 08.00.0685.018. I don't see any SP
> information.

Is anyone able to receive internet mail? Got your receive connector set up?
What roles does the server have?

To be honest, I'm not that savvy on E2007 yet, so I suggest you repost (with
the updated info) in m.p.exchange.admin - that group gets a lot more
traffic, too.