outlook asks for login credentials

26 Jan 2009 3:10 PM

BFH

Outlook 2003 clients, Exchange 2003 server, Windows 2003 domain. Over the
weekend, several of our users have found that when they attempt to start
Outlook (after logging into the domain with no problem), it pops up a dialog
box headed "Connecting to [mailserver.company.org]." This is not supposed to
happen, of course- it's all within our WAN, they've logged into the domain,
Outlook should simply start working. But, they try to enter their username
and password, and it never seems to work- it pops up the same window again
and again and again. If you hit cancel about five times, it will then stop
asking for your password, and instead say that it can't find your mailbox.
Outlook will then close.

It's like Exchange has forgotten that these users have AD accounts and
actually exist.

I've "fixed" this for a few users by using Exmerge to export their mailboxes
to a PST file, deleting the mailbox using AD users and computers, re-adding
the mailbox the same way, and then importing the PST into the new mailbox -
but that is quite time-consuming. I can't find any other info on this in the
KB or any forums. Any suggestions for a quicker fix?

26 Jan 2009 5:46 PM

Lanwench [MVP - Exchange]

BFH <B**@discussions.microsoft.com> wrote:
Show quoteHide quote

> Outlook 2003 clients, Exchange 2003 server, Windows 2003 domain.
> Over the weekend, several of our users have found that when they
> attempt to start Outlook (after logging into the domain with no
> problem), it pops up a dialog box headed "Connecting to
> [mailserver.company.org]." This is not supposed to happen, of
> course- it's all within our WAN, they've logged into the domain,
> Outlook should simply start working. But, they try to enter their
> username and password, and it never seems to work- it pops up the
> same window again and again and again. If you hit cancel about five
> times, it will then stop asking for your password, and instead say
> that it can't find your mailbox. Outlook will then close.
>
> It's like Exchange has forgotten that these users have AD accounts and
> actually exist.
>
> I've "fixed" this for a few users by using Exmerge to export their
> mailboxes to a PST file, deleting the mailbox using AD users and
> computers, re-adding the mailbox the same way, and then importing the
> PST into the new mailbox - but that is quite time-consuming. I can't
> find any other info on this in the KB or any forums. Any
> suggestions for a quicker fix?

Hi - I replied to your identical post in another group. In the future,
please don't multipost - if you need to post to multiple groups, it's best
to crosspost instead, by posting a single message to a handful of relevant
groups (separate the NG names with commas) so that everyone can follow the
thread. Multiposting wastes everyone's time, including yours, and may lead
to your actually getting *less* help rather than more.

See http://www.blakjak.demon.co.uk/mul_crss.htm

27 Jan 2009 3:25 PM

BFH

Sorry, my mistake - I meant to crosspost and hit send too quickly. Thanks
for your replies in the other group.

Show quoteHide quote

"Lanwench [MVP - Exchange]" wrote:

> BFH <B**@discussions.microsoft.com> wrote:
> > Outlook 2003 clients, Exchange 2003 server, Windows 2003 domain.
> > Over the weekend, several of our users have found that when they
> > attempt to start Outlook (after logging into the domain with no
> > problem), it pops up a dialog box headed "Connecting to
> > [mailserver.company.org]." This is not supposed to happen, of
> > course- it's all within our WAN, they've logged into the domain,
> > Outlook should simply start working. But, they try to enter their
> > username and password, and it never seems to work- it pops up the
> > same window again and again and again. If you hit cancel about five
> > times, it will then stop asking for your password, and instead say
> > that it can't find your mailbox. Outlook will then close.
> >
> > It's like Exchange has forgotten that these users have AD accounts and
> > actually exist.
> >
> > I've "fixed" this for a few users by using Exmerge to export their
> > mailboxes to a PST file, deleting the mailbox using AD users and
> > computers, re-adding the mailbox the same way, and then importing the
> > PST into the new mailbox - but that is quite time-consuming. I can't
> > find any other info on this in the KB or any forums. Any
> > suggestions for a quicker fix?
>
> Hi - I replied to your identical post in another group. In the future,
> please don't multipost - if you need to post to multiple groups, it's best
> to crosspost instead, by posting a single message to a handful of relevant
> groups (separate the NG names with commas) so that everyone can follow the
> thread. Multiposting wastes everyone's time, including yours, and may lead
> to your actually getting *less* help rather than more.
>
> See http://www.blakjak.demon.co.uk/mul_crss.htm
>
>
>

27 Jan 2009 3:46 PM

Lanwench [MVP - Exchange]

BFH <B**@discussions.microsoft.com> wrote:

> Sorry, my mistake - I meant to crosspost and hit send too quickly.
> Thanks for your replies in the other group.

No problem :-)

I suggest you try using a news client, such as Forte Agent, Thunderbird, or
even Outlook Express, rather than the icky web interface to the newsgroups.
It's a lot easier to do nearly everything that way. You can mark messages to
be watched, filter the views so you can see replies to your posts easily,
and search.

The Microsoft public news server is msnews.microsoft.com and you can
subscribe to as many groups as you like; no authentication is required.

The following is from a post by MVP Malke ...

-------------------------------------------------------
Here's information on Usenet and using a newsreader:

http://www.elephantboycomputers.com/page3.html#12-09-02 - a brief
explanation of newsgroups
http://michaelstevenstech.com/outlo...ssnewreader.htm
http://rickrogers.org/setupoe.htm
http://support.microsoft.com/defaul...wto/default.asp
- Set Up Newsreader

http://www.dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html
http://aumha.org/nntp.htm - list of MS newsgroups
microsoft.public.test.here - MS group to test if your newsreader is
working properly
http://www.mailmsg.com/SPAM_munging.htm - how to munge email address
http://www.blakjak.demon.co.uk/mul_crss.htm - multiposting vs.
crossposting

Some newsreaders for Windows
http://www.forteinc.com/agent/index.php - for Forte
http://www.mozilla.org (Thunderbird does newsgroups)
http://gravity.tbates.org/

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