Blackberry device not connecting to Exchange Server

5 Feb 2009 4:12 PM

KHogwood-Thompson

Hi all,

We are running Exchange Server 2003 and have recently purchased 4 blackberry
phones, we are unable to configure them to receive emails via our Exchange
Server. I know that there are options to purchase software from Blackberry,
but our mobile phone provider seems to think that this is uneccessary as they
have the same type of Exchange Server that we have and they can configure
their phones without any issues.

I was advised to check with our broadband provider (BT) by Blackberry to
esnure that mail relay permissions were setup, I have done this and they were
already set up. I have also heard that Exchange has its own DirectPush for
emails, would this be the solution?

Any help would be appreciated.

--
K Hogwood-Thompson

5 Feb 2009 4:17 PM

Michael Dragone

You can use the BlackBerry Internet Service if your mobile phone provider
supports it.

You should, however, really consider purchasing the BlackBerry Enterprise
Server software (or the lower-cost edition; I believe it's called
Professional).

Show quoteHide quote

"KHogwood-Thompson" <KHogwoodThomp***@discussions.microsoft.com> wrote in
message news:0B538C43-0772-4193-92F9-6B55F517CA06@microsoft.com...
> Hi all,
>
> We are running Exchange Server 2003 and have recently purchased 4
> blackberry
> phones, we are unable to configure them to receive emails via our Exchange
> Server. I know that there are options to purchase software from
> Blackberry,
> but our mobile phone provider seems to think that this is uneccessary as
> they
> have the same type of Exchange Server that we have and they can configure
> their phones without any issues.
>
> I was advised to check with our broadband provider (BT) by Blackberry to
> esnure that mail relay permissions were setup, I have done this and they
> were
> already set up. I have also heard that Exchange has its own DirectPush for
> emails, would this be the solution?
>
> Any help would be appreciated.
> --
> K Hogwood-Thompson

5 Feb 2009 4:19 PM

Martin Blackstone [MVP]

You can use BIS which is a free service from Blackberry and your carrier.

BIS queries OWA and pulls down the email. You don't get the instant mail or
the wireless contacts, calendar, tasks, etc, but it can get and send email
via this method.

Search Google for your carrier name and BIS.
For example Verizon BIS and you can create an account there.

If you want to use ActiveSync, you need Windows Mobile devices.

Show quoteHide quote

"KHogwood-Thompson" <KHogwoodThomp***@discussions.microsoft.com> wrote in
message news:0B538C43-0772-4193-92F9-6B55F517CA06@microsoft.com...
> Hi all,
>
> We are running Exchange Server 2003 and have recently purchased 4
> blackberry
> phones, we are unable to configure them to receive emails via our Exchange
> Server. I know that there are options to purchase software from
> Blackberry,
> but our mobile phone provider seems to think that this is uneccessary as
> they
> have the same type of Exchange Server that we have and they can configure
> their phones without any issues.
>
> I was advised to check with our broadband provider (BT) by Blackberry to
> esnure that mail relay permissions were setup, I have done this and they
> were
> already set up. I have also heard that Exchange has its own DirectPush for
> emails, would this be the solution?
>
> Any help would be appreciated.
> --
> K Hogwood-Thompson

5 Feb 2009 5:28 PM

Rog315

You can also download the free Professional version of Blackberry Enterprise
Server. The software is free but you will have to pay for additional CALS.
The software comes with 1 CAL. Keep in mind though that the Professional
version only supports up to 25 users I beleive. After that you must buy the
Enterprise version.

Show quoteHide quote

"Martin Blackstone [MVP]" wrote:

>
> You can use BIS which is a free service from Blackberry and your carrier.
>
> BIS queries OWA and pulls down the email. You don't get the instant mail or
> the wireless contacts, calendar, tasks, etc, but it can get and send email
> via this method.
>
> Search Google for your carrier name and BIS.
> For example Verizon BIS and you can create an account there.
>
> If you want to use ActiveSync, you need Windows Mobile devices.
>
> "KHogwood-Thompson" <KHogwoodThomp***@discussions.microsoft.com> wrote in
> message news:0B538C43-0772-4193-92F9-6B55F517CA06@microsoft.com...
> > Hi all,
> >
> > We are running Exchange Server 2003 and have recently purchased 4
> > blackberry
> > phones, we are unable to configure them to receive emails via our Exchange
> > Server. I know that there are options to purchase software from
> > Blackberry,
> > but our mobile phone provider seems to think that this is uneccessary as
> > they
> > have the same type of Exchange Server that we have and they can configure
> > their phones without any issues.
> >
> > I was advised to check with our broadband provider (BT) by Blackberry to
> > esnure that mail relay permissions were setup, I have done this and they
> > were
> > already set up. I have also heard that Exchange has its own DirectPush for
> > emails, would this be the solution?
> >
> > Any help would be appreciated.
> > --
> > K Hogwood-Thompson
>
>

5 Feb 2009 5:37 PM

Lanwench [MVP - Exchange]

KHogwood-Thompson <KHogwoodThomp***@discussions.microsoft.com> wrote:
Show quoteHide quote

> Hi all,
>
> We are running Exchange Server 2003 and have recently purchased 4
> blackberry phones, we are unable to configure them to receive emails
> via our Exchange Server. I know that there are options to purchase
> software from Blackberry, but our mobile phone provider seems to
> think that this is uneccessary as they have the same type of Exchange
> Server that we have and they can configure their phones without any
> issues.
>
> I was advised to check with our broadband provider (BT) by Blackberry
> to esnure that mail relay permissions were setup, I have done this
> and they were already set up. I have also heard that Exchange has its
> own DirectPush for emails, would this be the solution?
>
> Any help would be appreciated.

I have to reiterate the points made by the other replies. A Blackberry
without BES is pretty much a waste. If you don't want BES (or Professional,
which is pretty much BES "lite"), use Windows Mobile devices which can
communicate with Exchange directly.

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