Some of the mail recipient never received their mail

9 Feb 2009 7:13 AM

Baron Thener

Hi, I have some problem with my company's exchange. We are using Exchange
2003 and have approx 20 subdomain under our domain. some of our user complain
that some of their messages never arrived in their inbox. they noticed this
after reading other replies and see that their name was in the receipient
list on the previous email. I checked my antispam (which is an Ironport C
series) for the spesific email. suprisingly the antispam only detect 2
recipient but the original messages has 3 recipient on it.

for instance I sent an email for a**@abc.com cc to: j***@abc.com and
d**@abc.com

Josh never received that email. and on the antispam report that my messages
was only intended for ana and dan. but in the email josh email address was
there.

Can anybody help me. I just cannot figure this strange behavior. is it
because we have multiply subdomains? or our exchange is broken?

Thanks for your kind help.

Best regards,
Thener

9 Feb 2009 3:09 PM

Jonas Andersson

Hi

Maybe it's a stupid question, but have you excluded the Exchange paths from
your Antivirus scanning?
Does message tracking and your antispam solutions tells you the same thing?

Regards
Jonas

Show quoteHide quote

> Hi, I have some problem with my company's exchange. We are using
> Exchange 2003 and have approx 20 subdomain under our domain. some of
> our user complain that some of their messages never arrived in their
> inbox. they noticed this after reading other replies and see that
> their name was in the receipient list on the previous email. I checked
> my antispam (which is an Ironport C series) for the spesific email.
> suprisingly the antispam only detect 2 recipient but the original
> messages has 3 recipient on it.
>
> for instance I sent an email for a**@abc.com cc to: j***@abc.com and
> d**@abc.com
>
> Josh never received that email. and on the antispam report that my
> messages was only intended for ana and dan. but in the email josh
> email address was there.
>
> Can anybody help me. I just cannot figure this strange behavior. is it
> because we have multiply subdomains? or our exchange is broken?
>
> Thanks for your kind help.
>
> Best regards,
> Thener

10 Feb 2009 5:03 AM

Ed Crowley [MVP]

That's never a stupid question.

--
Ed Crowley MVP
"There are seldom good technological solutions to behavioral problems."
..

Show quoteHide quote

"Jonas Andersson" <jonasandersson1***@hotmail.com> wrote in message
news:c32fb68915398cb58e7ef627cc1@msnews.microsoft.com...
> Hi
>
> Maybe it's a stupid question, but have you excluded the Exchange paths
> from your Antivirus scanning?
> Does message tracking and your antispam solutions tells you the same
> thing?
>
> Regards
> Jonas
>
>
>
>> Hi, I have some problem with my company's exchange. We are using
>> Exchange 2003 and have approx 20 subdomain under our domain. some of
>> our user complain that some of their messages never arrived in their
>> inbox. they noticed this after reading other replies and see that
>> their name was in the receipient list on the previous email. I checked
>> my antispam (which is an Ironport C series) for the spesific email.
>> suprisingly the antispam only detect 2 recipient but the original
>> messages has 3 recipient on it.
>>
>> for instance I sent an email for a**@abc.com cc to: j***@abc.com and
>> d**@abc.com
>>
>> Josh never received that email. and on the antispam report that my
>> messages was only intended for ana and dan. but in the email josh
>> email address was there.
>>
>> Can anybody help me. I just cannot figure this strange behavior. is it
>> because we have multiply subdomains? or our exchange is broken?
>>
>> Thanks for your kind help.
>>
>> Best regards,
>> Thener
>
>

10 Feb 2009 6:40 AM

Baron Thener

Thanks for your answer Jonas. Ed is right it was never a stupid question.
I dont think our antivirus excluded the mail scanning. I once tried to track
the message from exchange system manager but it took a long time, so I
tracked using the Ironport Message tracking. so whether the result is the
same I think not.

Show quoteHide quote

"Ed Crowley [MVP]" wrote:

> That's never a stupid question.
> --
> Ed Crowley MVP
> "There are seldom good technological solutions to behavioral problems."
> ..
>
> "Jonas Andersson" <jonasandersson1***@hotmail.com> wrote in message
> news:c32fb68915398cb58e7ef627cc1@msnews.microsoft.com...
> > Hi
> >
> > Maybe it's a stupid question, but have you excluded the Exchange paths
> > from your Antivirus scanning?
> > Does message tracking and your antispam solutions tells you the same
> > thing?
> >
> > Regards
> > Jonas
> >
> >
> >
> >> Hi, I have some problem with my company's exchange. We are using
> >> Exchange 2003 and have approx 20 subdomain under our domain. some of
> >> our user complain that some of their messages never arrived in their
> >> inbox. they noticed this after reading other replies and see that
> >> their name was in the receipient list on the previous email. I checked
> >> my antispam (which is an Ironport C series) for the spesific email.
> >> suprisingly the antispam only detect 2 recipient but the original
> >> messages has 3 recipient on it.
> >>
> >> for instance I sent an email for a**@abc.com cc to: j***@abc.com and
> >> d**@abc.com
> >>
> >> Josh never received that email. and on the antispam report that my
> >> messages was only intended for ana and dan. but in the email josh
> >> email address was there.
> >>
> >> Can anybody help me. I just cannot figure this strange behavior. is it
> >> because we have multiply subdomains? or our exchange is broken?
> >>
> >> Thanks for your kind help.
> >>
> >> Best regards,
> >> Thener
> >
> >
>
>

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