Outlook Web Access - Password issue

24 Feb 2009 9:52 PM

C. Newell

My users are being prompted for their credentials a second (and more) time
when attempting to open attachments in OWA.

Exchange 2003 Standard
SP 2
System is fully updated

Users are reporting this probelm with IE but not with Mozilla as thier
browser.\\

C. Newell
Sysadmin
Shiawassee County (MI, USA)

25 Feb 2009 2:24 PM

Lanwench [MVP - Exchange]

C. Newell <cnew***@shiawassee.net> wrote:

> My users are being prompted for their credentials a second (and more)
> time when attempting to open attachments in OWA.
>
> Exchange 2003 Standard
> SP 2
> System is fully updated
>
> Users are reporting this probelm with IE but not with Mozilla as thier
> browser.\\
>
> C. Newell
> Sysadmin
> Shiawassee County (MI, USA)

Did this just start?
Are you using ISA? How about a FE/BE config?

25 Feb 2009 4:58 PM

C. Newell

Single server implementation. I am not currently offering or supporting
external access except via IMAP or the browser interface (no RPC over HTTP.)
Once you log in to the web interface, you can open as many messages, tasks,
contacts, events, . . . as you like. As soon as you try to open a document
attached to an e-mail, the username/PW screen pops back up.

It has been a constant, however we have had a recent organizational change
and a couple of newer Board members are now using our corporate e-mail
system instead of a personal account for thier elected responsibilities, so
it has been politically elevated from an annoyance to an issue.

CN

"Lanwench [MVP - Exchange]"
<lanwe***@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in message
Show quoteHide quote

news:eNLSZT1lJHA.4912@TK2MSFTNGP04.phx.gbl...
> C. Newell <cnew***@shiawassee.net> wrote:
>> My users are being prompted for their credentials a second (and more)
>> time when attempting to open attachments in OWA.
>>
>> Exchange 2003 Standard
>> SP 2
>> System is fully updated
>>
>> Users are reporting this probelm with IE but not with Mozilla as thier
>> browser.\\
>>
>> C. Newell
>> Sysadmin
>> Shiawassee County (MI, USA)
>
> Did this just start?
> Are you using ISA? How about a FE/BE config?
>

26 Feb 2009 1:05 AM

Christopher Newell

If it helps figure out a solution, at my own outside desktop, it only seems
to be MS Office attachments. I use Foxit Reader and PDFs open right up in a
new Browser. If I am at a system with just Adobe I am forced to save the
file before opening. For Office (.doc, .xls) I am prompted to Open, Save,
or Cancel, THEN credentials are requested again.

Show quoteHide quote

"C. Newell" <cnew***@shiawassee.net> wrote in message
news:OpSvgp2lJHA.4448@TK2MSFTNGP05.phx.gbl...
> Single server implementation. I am not currently offering or supporting
> external access except via IMAP or the browser interface (no RPC over
> HTTP.) Once you log in to the web interface, you can open as many
> messages, tasks, contacts, events, . . . as you like. As soon as you try
> to open a document attached to an e-mail, the username/PW screen pops back
> up.
>
> It has been a constant, however we have had a recent organizational change
> and a couple of newer Board members are now using our corporate e-mail
> system instead of a personal account for thier elected responsibilities,
> so it has been politically elevated from an annoyance to an issue.
>
> CN
>
> "Lanwench [MVP - Exchange]"
> <lanwe***@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in
> message news:eNLSZT1lJHA.4912@TK2MSFTNGP04.phx.gbl...
>> C. Newell <cnew***@shiawassee.net> wrote:
>>> My users are being prompted for their credentials a second (and more)
>>> time when attempting to open attachments in OWA.
>>>
>>> Exchange 2003 Standard
>>> SP 2
>>> System is fully updated
>>>
>>> Users are reporting this probelm with IE but not with Mozilla as thier
>>> browser.\\
>>>
>>> C. Newell
>>> Sysadmin
>>> Shiawassee County (MI, USA)
>>
>> Did this just start?
>> Are you using ISA? How about a FE/BE config?
>>
>
>

20 Mar 2009 4:57 AM

Tan Tran

Hi,

When you mentioned it works it FF but not IE, did you use SSL for OWA?

If you do, ensure certificate is trusted.

Tan.

Show quoteHide quote

"Christopher Newell" <cnew***@shiawassee.net> wrote in message
news:%233SLO56lJHA.2064@TK2MSFTNGP05.phx.gbl...
> If it helps figure out a solution, at my own outside desktop, it only
> seems to be MS Office attachments. I use Foxit Reader and PDFs open right
> up in a new Browser. If I am at a system with just Adobe I am forced to
> save the file before opening. For Office (.doc, .xls) I am prompted to
> Open, Save, or Cancel, THEN credentials are requested again.
>
> "C. Newell" <cnew***@shiawassee.net> wrote in message
> news:OpSvgp2lJHA.4448@TK2MSFTNGP05.phx.gbl...
>> Single server implementation. I am not currently offering or supporting
>> external access except via IMAP or the browser interface (no RPC over
>> HTTP.) Once you log in to the web interface, you can open as many
>> messages, tasks, contacts, events, . . . as you like. As soon as you try
>> to open a document attached to an e-mail, the username/PW screen pops
>> back up.
>>
>> It has been a constant, however we have had a recent organizational
>> change and a couple of newer Board members are now using our corporate
>> e-mail system instead of a personal account for thier elected
>> responsibilities, so it has been politically elevated from an annoyance
>> to an issue.
>>
>> CN
>>
>> "Lanwench [MVP - Exchange]"
>> <lanwe***@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in
>> message news:eNLSZT1lJHA.4912@TK2MSFTNGP04.phx.gbl...
>>> C. Newell <cnew***@shiawassee.net> wrote:
>>>> My users are being prompted for their credentials a second (and more)
>>>> time when attempting to open attachments in OWA.
>>>>
>>>> Exchange 2003 Standard
>>>> SP 2
>>>> System is fully updated
>>>>
>>>> Users are reporting this probelm with IE but not with Mozilla as thier
>>>> browser.\\
>>>>
>>>> C. Newell
>>>> Sysadmin
>>>> Shiawassee County (MI, USA)
>>>
>>> Did this just start?
>>> Are you using ISA? How about a FE/BE config?
>>>
>>
>>
>
>