iphone not syncing

25 Feb 2009 4:46 PM

Frank

I have five iphone users four work fine only one having problem syncing with
exchange 2007

Can anyone assist me with this issue

thanks

25 Feb 2009 6:27 PM

John Oliver, Jr. [MVP]

Any errors generated? A little more detail would be helpful.

--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2009
Microsoft Certified Partner

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"Frank" <Fr***@discussions.microsoft.com> wrote in message
news:FD0164EF-6689-4D0E-B029-C058909ED538@microsoft.com...
>I have five iphone users four work fine only one having problem syncing
>with
> exchange 2007
>
> Can anyone assist me with this issue
>
>
> thanks

25 Feb 2009 6:31 PM

Frank

No errors just it not authenticate but it the only one
User is using correct user name and password so not sure what to do

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"John Oliver, Jr. [MVP]" wrote:

> Any errors generated? A little more detail would be helpful.
>
> --
> John Oliver, Jr
> MCSE, MCT, CCNA
> Exchange MVP 2009
> Microsoft Certified Partner
>
>
> "Frank" <Fr***@discussions.microsoft.com> wrote in message
> news:FD0164EF-6689-4D0E-B029-C058909ED538@microsoft.com...
> >I have five iphone users four work fine only one having problem syncing
> >with
> > exchange 2007
> >
> > Can anyone assist me with this issue
> >
> >
> > thanks
>
>

25 Feb 2009 6:38 PM

Andy David {MVP}

On Wed, 25 Feb 2009 08:46:01 -0800, Frank
<Fr***@discussions.microsoft.com> wrote:

>I have five iphone users four work fine only one having problem syncing with
>exchange 2007
>
>Can anyone assist me with this issue
>
>
>thanks

First get the device ID for the user:
http://technet.microsoft.com/en-us/library/aa996908.aspx

Then parse the IIS logs Export-ACtiveSyncLog and see if it tells you
more info ( focusing on the device ID)

http://technet.microsoft.com/en-us/library/bb123821.aspx