Outlook 2007 disconnected

5 Mar 2009 11:55 AM

ACC

We have a SBS2003 server and since yesterday one outlook 2007 user cannot
connect to the exchange. She is logged onto the domain and can access shared
folders, etc but when OL2k7 is launched the network status shows
Disconnected. She can get email via OWA, but cannot turn off Out-of-office
replies.

I can ping the exchange server from the pc and vice versa.

Any ideas, please.

5 Mar 2009 3:34 PM

Michael Dragone

The network connection shows disconnected or Outlook shows disconnected?
Outlook's not in Offline Mode (File>>>Work Offline) right?

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"ACC" <nospam@noisp.com> wrote in message
news:uuoc9kYnJHA.5412@TK2MSFTNGP04.phx.gbl...
> We have a SBS2003 server and since yesterday one outlook 2007 user cannot
> connect to the exchange. She is logged onto the domain and can access
> shared folders, etc but when OL2k7 is launched the network status shows
> Disconnected. She can get email via OWA, but cannot turn off Out-of-office
> replies.
>
> I can ping the exchange server from the pc and vice versa.
>
> Any ideas, please.

5 Mar 2009 5:27 PM

ACC

It's the Outlook that shows disconnected, not Offline. It periodically goes
to 'connecting to exchange' then back to 'disconnected'

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"Michael Dragone" <newsgr***@mikerochip.com> wrote in message
news:ubRk4fanJHA.1248@TK2MSFTNGP03.phx.gbl...
> The network connection shows disconnected or Outlook shows disconnected?
> Outlook's not in Offline Mode (File>>>Work Offline) right?
>
> "ACC" <nospam@noisp.com> wrote in message
> news:uuoc9kYnJHA.5412@TK2MSFTNGP04.phx.gbl...
>> We have a SBS2003 server and since yesterday one outlook 2007 user cannot
>> connect to the exchange. She is logged onto the domain and can access
>> shared folders, etc but when OL2k7 is launched the network status shows
>> Disconnected. She can get email via OWA, but cannot turn off
>> Out-of-office replies.
>>
>> I can ping the exchange server from the pc and vice versa.
>>
>> Any ideas, please.
>

5 Mar 2009 5:35 PM

Michael Dragone

What's changed since yesterday when this worked?

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"ACC" <nospam@noisp.com> wrote in message
news:OzIKrebnJHA.1292@TK2MSFTNGP02.phx.gbl...
> It's the Outlook that shows disconnected, not Offline. It periodically
> goes to 'connecting to exchange' then back to 'disconnected'
>
> "Michael Dragone" <newsgr***@mikerochip.com> wrote in message
> news:ubRk4fanJHA.1248@TK2MSFTNGP03.phx.gbl...
>> The network connection shows disconnected or Outlook shows disconnected?
>> Outlook's not in Offline Mode (File>>>Work Offline) right?
>>
>> "ACC" <nospam@noisp.com> wrote in message
>> news:uuoc9kYnJHA.5412@TK2MSFTNGP04.phx.gbl...
>>> We have a SBS2003 server and since yesterday one outlook 2007 user
>>> cannot connect to the exchange. She is logged onto the domain and can
>>> access shared folders, etc but when OL2k7 is launched the network status
>>> shows Disconnected. She can get email via OWA, but cannot turn off
>>> Out-of-office replies.
>>>
>>> I can ping the exchange server from the pc and vice versa.
>>>
>>> Any ideas, please.

5 Mar 2009 5:48 PM

ACC

Two additional mailboxes (ex-employees) were removed as\ no longer required.
Otherwise nothing.

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"Michael Dragone" <newsgr***@mikerochip.com> wrote in message
news:%23u4oHjbnJHA.500@TK2MSFTNGP06.phx.gbl...
> What's changed since yesterday when this worked?
>
> "ACC" <nospam@noisp.com> wrote in message
> news:OzIKrebnJHA.1292@TK2MSFTNGP02.phx.gbl...
>> It's the Outlook that shows disconnected, not Offline. It periodically
>> goes to 'connecting to exchange' then back to 'disconnected'
>>
>> "Michael Dragone" <newsgr***@mikerochip.com> wrote in message
>> news:ubRk4fanJHA.1248@TK2MSFTNGP03.phx.gbl...
>>> The network connection shows disconnected or Outlook shows disconnected?
>>> Outlook's not in Offline Mode (File>>>Work Offline) right?
>>>
>>> "ACC" <nospam@noisp.com> wrote in message
>>> news:uuoc9kYnJHA.5412@TK2MSFTNGP04.phx.gbl...
>>>> We have a SBS2003 server and since yesterday one outlook 2007 user
>>>> cannot connect to the exchange. She is logged onto the domain and can
>>>> access shared folders, etc but when OL2k7 is launched the network
>>>> status shows Disconnected. She can get email via OWA, but cannot turn
>>>> off Out-of-office replies.
>>>>
>>>> I can ping the exchange server from the pc and vice versa.
>>>>
>>>> Any ideas, please.
>

5 Mar 2009 10:29 PM

ACC

Sorted the problem by deleting the exchange account and setting it up again.

Still can't work out why the problem occurred in the first place. Oh well.

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"ACC" <nospam@noisp.com> wrote in message
news:uuoc9kYnJHA.5412@TK2MSFTNGP04.phx.gbl...
> We have a SBS2003 server and since yesterday one outlook 2007 user cannot
> connect to the exchange. She is logged onto the domain and can access
> shared folders, etc but when OL2k7 is launched the network status shows
> Disconnected. She can get email via OWA, but cannot turn off Out-of-office
> replies.
>
> I can ping the exchange server from the pc and vice versa.
>
> Any ideas, please.
>
>

9 Mar 2009 8:03 PM

Kevin g

This issue seems to be happening a lot, however, it tends to be going from
Lan to WLan and then Back again or something similar. Exchange sees the
session as active, but seems to also see the same computer trying to
reconnect to that session, however, it appears to think that someone is
already connected, so the user cannot. What I found as a sure fire way to
fix this is to Shut down outlook - don't even open it once for an hour
straight, this should give enough time for the session to expire....leaving
the client on, appears to extend this time. If you know how to kill
sessions on the Exchange server, that would probably work....but ultimately
deleting the account will work...but that is not good.

url:http://www.ureader.com/msg/11745863.aspx

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