"Siv" <S**@discussions.microsoft.com> wrote in message
news:9D302B67-50FA-4EA2-983C-C1F14B77F81A@microsoft.com...
> Hi,
> I have an SBS 2003 box which has run fine for a long time, recently the
> client has changed mail hosting provider to the same ISP as the ADSL
> connection. Since we changed over whenever we send outbound email we get
> this:
>
> There was a SMTP communication problem with the recipient's email server.
> Please contact your system administrator.
>  <ageconcernmorgannwg.org.uk #5.5.0 smtp;550-Verification failed for
> <Administra***@ageconcernmorgannwg.org.uk>>
>
> Which I find a slightly strange message as it says there is a problem with
> the recipients email server but then in the next line within chevrons it
> states that verification failed for the administrator at our domain
> ageconcernmorgannwg.org.uk and I know that the user name and password for
> the
> administrator is correct as I logged into OWA from the internal network
> and
> tried to send a test email to my own email account??
>
> I have tested this with other users than the administrator and they all
> get
> the same error. Is this some form of DNS error.  The cutover was done on
> Friday and the MX records were transferred from the previous web hosting
> company to the ADSL provider (Zen internet) and since then nothing seems
> to
> be moving in or out?
>
> I have re-run the "Connect to the internet" wizard since the cutover just
> in
> case and all setting seem right to me?
>
> The server's domain is set to "MountainAsh" which is the location in wales
> where Age Concern's offices are, yet their email domain is
> "ageconcernmorgannwg.org.uk" this wouldn't have to be the same would it?
>
> Is it possible to change the server domain without re-installing?
>
> Any help appreciated.
>
> Siv
> --
> Martley, Near Worcester, UK

"John Oliver, Jr. [MVP]" wrote:

> So is their domain mountainash.com?  I tried an MX Lookup for this domain
> but nothing came back.  I also found no A Record for
> mail.ageconcernmorgannwg.org.uk.  Can you please provide all the DNS
> information previous to the move and what the current ISP has provided?
>
> --
> John Oliver, Jr
> MCSE, MCT, CCNA
> Exchange MVP 2009
> Microsoft Certified Partner
>
>
> "Siv" <S**@discussions.microsoft.com> wrote in message
> news:9D302B67-50FA-4EA2-983C-C1F14B77F81A@microsoft.com...
> > Hi,
> > I have an SBS 2003 box which has run fine for a long time, recently the
> > client has changed mail hosting provider to the same ISP as the ADSL
> > connection. Since we changed over whenever we send outbound email we get
> > this:
> >
> > There was a SMTP communication problem with the recipient's email server.
> > Please contact your system administrator.
> >  <ageconcernmorgannwg.org.uk #5.5.0 smtp;550-Verification failed for
> > <Administra***@ageconcernmorgannwg.org.uk>>
> >
> > Which I find a slightly strange message as it says there is a problem with
> > the recipients email server but then in the next line within chevrons it
> > states that verification failed for the administrator at our domain
> > ageconcernmorgannwg.org.uk and I know that the user name and password for
> > the
> > administrator is correct as I logged into OWA from the internal network
> > and
> > tried to send a test email to my own email account??
> >
> > I have tested this with other users than the administrator and they all
> > get
> > the same error. Is this some form of DNS error.  The cutover was done on
> > Friday and the MX records were transferred from the previous web hosting
> > company to the ADSL provider (Zen internet) and since then nothing seems
> > to
> > be moving in or out?
> >
> > I have re-run the "Connect to the internet" wizard since the cutover just
> > in
> > case and all setting seem right to me?
> >
> > The server's domain is set to "MountainAsh" which is the location in wales
> > where Age Concern's offices are, yet their email domain is
> > "ageconcernmorgannwg.org.uk" this wouldn't have to be the same would it?
> >
> > Is it possible to change the server domain without re-installing?
> >
> > Any help appreciated.
> >
> > Siv
> > --
> > Martley, Near Worcester, UK
>

"Siv" <S**@discussions.microsoft.com> wrote in message
news:8CAA5934-3E69-4D75-9B97-6B3B97C15700@microsoft.com...
> John,
> The internet domain is:
>
> ageconcernmorgannwg.org.uk
>
> Previously we were on mail.ageconcernmorgannwg.org.uk
>
> and the hosting company were using:
>
> mailserver.ageconcernmorgannwg.org.uk
>
> I tried pinging these earlier and was getting no response, in fact just
> tried it now and still no reply. Our server is on 82_70_36_126 (with dots
> instead of underscores).
>
> It is directly connected to a firewall router, so Zen should be delivering
> mail directly to this IP address.
>
> The internal domain name is "MOUNTAINASH".
>
> I am assuming this would not cause any problems if its not the same as the
> external domain name? I would normally have used AGECONCERNMORGANNWG.LOCAL
> but for some reason that I can't remember now I set it up as the location
> not
> as the domain.  The machine is in Mountain Ash in Wales.
>
> Siv
> --
> Martley, Near Worcester, UK
>
>
> "John Oliver, Jr. [MVP]" wrote:
>
>> So is their domain mountainash.com?  I tried an MX Lookup for this domain
>> but nothing came back.  I also found no A Record for
>> mail.ageconcernmorgannwg.org.uk.  Can you please provide all the DNS
>> information previous to the move and what the current ISP has provided?
>>
>> --
>> John Oliver, Jr
>> MCSE, MCT, CCNA
>> Exchange MVP 2009
>> Microsoft Certified Partner
>>
>>
>> "Siv" <S**@discussions.microsoft.com> wrote in message
>> news:9D302B67-50FA-4EA2-983C-C1F14B77F81A@microsoft.com...
>> > Hi,
>> > I have an SBS 2003 box which has run fine for a long time, recently the
>> > client has changed mail hosting provider to the same ISP as the ADSL
>> > connection. Since we changed over whenever we send outbound email we
>> > get
>> > this:
>> >
>> > There was a SMTP communication problem with the recipient's email
>> > server.
>> > Please contact your system administrator.
>> >  <ageconcernmorgannwg.org.uk #5.5.0 smtp;550-Verification failed for
>> > <Administra***@ageconcernmorgannwg.org.uk>>
>> >
>> > Which I find a slightly strange message as it says there is a problem
>> > with
>> > the recipients email server but then in the next line within chevrons
>> > it
>> > states that verification failed for the administrator at our domain
>> > ageconcernmorgannwg.org.uk and I know that the user name and password
>> > for
>> > the
>> > administrator is correct as I logged into OWA from the internal network
>> > and
>> > tried to send a test email to my own email account??
>> >
>> > I have tested this with other users than the administrator and they all
>> > get
>> > the same error. Is this some form of DNS error.  The cutover was done
>> > on
>> > Friday and the MX records were transferred from the previous web
>> > hosting
>> > company to the ADSL provider (Zen internet) and since then nothing
>> > seems
>> > to
>> > be moving in or out?
>> >
>> > I have re-run the "Connect to the internet" wizard since the cutover
>> > just
>> > in
>> > case and all setting seem right to me?
>> >
>> > The server's domain is set to "MountainAsh" which is the location in
>> > wales
>> > where Age Concern's offices are, yet their email domain is
>> > "ageconcernmorgannwg.org.uk" this wouldn't have to be the same would
>> > it?
>> >
>> > Is it possible to change the server domain without re-installing?
>> >
>> > Any help appreciated.
>> >
>> > Siv
>> > --
>> > Martley, Near Worcester, UK
>>

"John Oliver, Jr. [MVP]" wrote:

> Siv,
>
> Seems there is an issue with the A Record and MX Record for
> ageconcernmorgannwg.org.uk.
>
> with Searching for ageconcernmorgannwg.org.uk MX record at
> e.root-servers.net [192.203.230.10]: Got referral to NS7.NIC.uk. (zone: uk.)
> [took 46 ms]
> Searching for ageconcernmorgannwg.org.uk MX record at NS7.NIC.uk.
> [212.121.40.130]: Got referral to ns1.zen.co.uk. (zone:
> ageconcernmorgannwg.org.uk.) [took 121 ms]
> Searching for ageconcernmorgannwg.org.uk MX record at ns1.zen.co.uk.
> [212.23.3.1]: Refused! [took 121 ms]. Response: The DNS server reported that
> it refuses to respond to the query. There's a problem with the DNS server
> for ageconcernmorgannwg.org.uk.
> There is no need to refresh the page -- to see the DNS traversal, to make
> sure that all DNS servers are reporting the same results, you can Click
> Here. Note that these results are obtained in real-time, meaning that these
> are not cached results. These results are what DNS resolvers all over the
> world will see right now (unless they have cached information).
>
> WHOIS lookup shows,
>
>     Registrar:
>         Zen Internet Limited [Tag = ZENSYS]
>         URL: http://www.zen.co.uk
>
>  Name servers:
>         ns0.zen.co.uk
>         ns1.zen.co.uk
>
> You need to either contact the Registrar to update the DNS Records or have
> them transferred to the current ISP Hosting provider so they can be updated.
> As it stands now, the records do not exist or they are being rejected which
> most likely happened when the client decided to move or cancel the hosting
> service.  Until this completed, email will not work externally for the
> domain.
>
> As for the internal SBS domain, nothing needs to be changed since .local is
> correct.
>
> --
> John Oliver, Jr
> MCSE, MCT, CCNA
> Exchange MVP 2009
> Microsoft Certified Partner
>
>
> "Siv" <S**@discussions.microsoft.com> wrote in message
> news:8CAA5934-3E69-4D75-9B97-6B3B97C15700@microsoft.com...
> > John,
> > The internet domain is:
> >
> > ageconcernmorgannwg.org.uk
> >
> > Previously we were on mail.ageconcernmorgannwg.org.uk
> >
> > and the hosting company were using:
> >
> > mailserver.ageconcernmorgannwg.org.uk
> >
> > I tried pinging these earlier and was getting no response, in fact just
> > tried it now and still no reply. Our server is on 82_70_36_126 (with dots
> > instead of underscores).
> >
> > It is directly connected to a firewall router, so Zen should be delivering
> > mail directly to this IP address.
> >
> > The internal domain name is "MOUNTAINASH".
> >
> > I am assuming this would not cause any problems if its not the same as the
> > external domain name? I would normally have used AGECONCERNMORGANNWG.LOCAL
> > but for some reason that I can't remember now I set it up as the location
> > not
> > as the domain.  The machine is in Mountain Ash in Wales.
> >
> > Siv
> > --
> > Martley, Near Worcester, UK
> >
> >
> > "John Oliver, Jr. [MVP]" wrote:
> >
> >> So is their domain mountainash.com?  I tried an MX Lookup for this domain
> >> but nothing came back.  I also found no A Record for
> >> mail.ageconcernmorgannwg.org.uk.  Can you please provide all the DNS
> >> information previous to the move and what the current ISP has provided?
> >>
> >> --
> >> John Oliver, Jr
> >> MCSE, MCT, CCNA
> >> Exchange MVP 2009
> >> Microsoft Certified Partner
> >>
> >>
> >> "Siv" <S**@discussions.microsoft.com> wrote in message
> >> news:9D302B67-50FA-4EA2-983C-C1F14B77F81A@microsoft.com...
> >> > Hi,
> >> > I have an SBS 2003 box which has run fine for a long time, recently the
> >> > client has changed mail hosting provider to the same ISP as the ADSL
> >> > connection. Since we changed over whenever we send outbound email we
> >> > get
> >> > this:
> >> >
> >> > There was a SMTP communication problem with the recipient's email
> >> > server.
> >> > Please contact your system administrator.
> >> >  <ageconcernmorgannwg.org.uk #5.5.0 smtp;550-Verification failed for
> >> > <Administra***@ageconcernmorgannwg.org.uk>>
> >> >
> >> > Which I find a slightly strange message as it says there is a problem
> >> > with
> >> > the recipients email server but then in the next line within chevrons
> >> > it
> >> > states that verification failed for the administrator at our domain
> >> > ageconcernmorgannwg.org.uk and I know that the user name and password
> >> > for
> >> > the
> >> > administrator is correct as I logged into OWA from the internal network
> >> > and
> >> > tried to send a test email to my own email account??
> >> >
> >> > I have tested this with other users than the administrator and they all
> >> > get
> >> > the same error. Is this some form of DNS error.  The cutover was done
> >> > on
> >> > Friday and the MX records were transferred from the previous web
> >> > hosting
> >> > company to the ADSL provider (Zen internet) and since then nothing
> >> > seems
> >> > to
> >> > be moving in or out?
> >> >
> >> > I have re-run the "Connect to the internet" wizard since the cutover
> >> > just
> >> > in
> >> > case and all setting seem right to me?
> >> >
> >> > The server's domain is set to "MountainAsh" which is the location in
> >> > wales
> >> > where Age Concern's offices are, yet their email domain is
> >> > "ageconcernmorgannwg.org.uk" this wouldn't have to be the same would
> >> > it?
> >> >
> >> > Is it possible to change the server domain without re-installing?
> >> >
> >> > Any help appreciated.
> >> >
> >> > Siv
> >> > --
> >> > Martley, Near Worcester, UK
> >>

"Siv" <S**@discussions.microsoft.com> wrote in message
news:BD43E570-3E0B-42F0-8E53-14967DA143A1@microsoft.com...
> John,
> Thanks for the information, Zen are the ISP the client is moving to from
> CyberID who previously handled web hosting and email.
>
> It sounds like the DNS records are not fully up to date yet, I thought it
> had all gone through on Friday night so it looks like it didn't egt dealt
> with or the DNS propagation is taking longer than I thought.
>
> Just out of interest, how do you look up A and MX records??
>
> Siv
> --
> Martley, Near Worcester, UK
>
>
> "John Oliver, Jr. [MVP]" wrote:
>
>> Siv,
>>
>> Seems there is an issue with the A Record and MX Record for
>> ageconcernmorgannwg.org.uk.
>>
>> with Searching for ageconcernmorgannwg.org.uk MX record at
>> e.root-servers.net [192.203.230.10]: Got referral to NS7.NIC.uk. (zone:
>> uk.)
>> [took 46 ms]
>> Searching for ageconcernmorgannwg.org.uk MX record at NS7.NIC.uk.
>> [212.121.40.130]: Got referral to ns1.zen.co.uk. (zone:
>> ageconcernmorgannwg.org.uk.) [took 121 ms]
>> Searching for ageconcernmorgannwg.org.uk MX record at ns1.zen.co.uk.
>> [212.23.3.1]: Refused! [took 121 ms]. Response: The DNS server reported
>> that
>> it refuses to respond to the query. There's a problem with the DNS server
>> for ageconcernmorgannwg.org.uk.
>> There is no need to refresh the page -- to see the DNS traversal, to make
>> sure that all DNS servers are reporting the same results, you can Click
>> Here. Note that these results are obtained in real-time, meaning that
>> these
>> are not cached results. These results are what DNS resolvers all over the
>> world will see right now (unless they have cached information).
>>
>> WHOIS lookup shows,
>>
>>     Registrar:
>>         Zen Internet Limited [Tag = ZENSYS]
>>         URL: http://www.zen.co.uk
>>
>>  Name servers:
>>         ns0.zen.co.uk
>>         ns1.zen.co.uk
>>
>> You need to either contact the Registrar to update the DNS Records or
>> have
>> them transferred to the current ISP Hosting provider so they can be
>> updated.
>> As it stands now, the records do not exist or they are being rejected
>> which
>> most likely happened when the client decided to move or cancel the
>> hosting
>> service.  Until this completed, email will not work externally for the
>> domain.
>>
>> As for the internal SBS domain, nothing needs to be changed since .local
>> is
>> correct.
>>
>> --
>> John Oliver, Jr
>> MCSE, MCT, CCNA
>> Exchange MVP 2009
>> Microsoft Certified Partner
>>
>>
>> "Siv" <S**@discussions.microsoft.com> wrote in message
>> news:8CAA5934-3E69-4D75-9B97-6B3B97C15700@microsoft.com...
>> > John,
>> > The internet domain is:
>> >
>> > ageconcernmorgannwg.org.uk
>> >
>> > Previously we were on mail.ageconcernmorgannwg.org.uk
>> >
>> > and the hosting company were using:
>> >
>> > mailserver.ageconcernmorgannwg.org.uk
>> >
>> > I tried pinging these earlier and was getting no response, in fact just
>> > tried it now and still no reply. Our server is on 82_70_36_126 (with
>> > dots
>> > instead of underscores).
>> >
>> > It is directly connected to a firewall router, so Zen should be
>> > delivering
>> > mail directly to this IP address.
>> >
>> > The internal domain name is "MOUNTAINASH".
>> >
>> > I am assuming this would not cause any problems if its not the same as
>> > the
>> > external domain name? I would normally have used
>> > AGECONCERNMORGANNWG.LOCAL
>> > but for some reason that I can't remember now I set it up as the
>> > location
>> > not
>> > as the domain.  The machine is in Mountain Ash in Wales.
>> >
>> > Siv
>> > --
>> > Martley, Near Worcester, UK
>> >
>> >
>> > "John Oliver, Jr. [MVP]" wrote:
>> >
>> >> So is their domain mountainash.com?  I tried an MX Lookup for this
>> >> domain
>> >> but nothing came back.  I also found no A Record for
>> >> mail.ageconcernmorgannwg.org.uk.  Can you please provide all the DNS
>> >> information previous to the move and what the current ISP has
>> >> provided?
>> >>
>> >> --
>> >> John Oliver, Jr
>> >> MCSE, MCT, CCNA
>> >> Exchange MVP 2009
>> >> Microsoft Certified Partner
>> >>
>> >>
>> >> "Siv" <S**@discussions.microsoft.com> wrote in message
>> >> news:9D302B67-50FA-4EA2-983C-C1F14B77F81A@microsoft.com...
>> >> > Hi,
>> >> > I have an SBS 2003 box which has run fine for a long time, recently
>> >> > the
>> >> > client has changed mail hosting provider to the same ISP as the ADSL
>> >> > connection. Since we changed over whenever we send outbound email we
>> >> > get
>> >> > this:
>> >> >
>> >> > There was a SMTP communication problem with the recipient's email
>> >> > server.
>> >> > Please contact your system administrator.
>> >> >  <ageconcernmorgannwg.org.uk #5.5.0 smtp;550-Verification failed for
>> >> > <Administra***@ageconcernmorgannwg.org.uk>>
>> >> >
>> >> > Which I find a slightly strange message as it says there is a
>> >> > problem
>> >> > with
>> >> > the recipients email server but then in the next line within
>> >> > chevrons
>> >> > it
>> >> > states that verification failed for the administrator at our domain
>> >> > ageconcernmorgannwg.org.uk and I know that the user name and
>> >> > password
>> >> > for
>> >> > the
>> >> > administrator is correct as I logged into OWA from the internal
>> >> > network
>> >> > and
>> >> > tried to send a test email to my own email account??
>> >> >
>> >> > I have tested this with other users than the administrator and they
>> >> > all
>> >> > get
>> >> > the same error. Is this some form of DNS error.  The cutover was
>> >> > done
>> >> > on
>> >> > Friday and the MX records were transferred from the previous web
>> >> > hosting
>> >> > company to the ADSL provider (Zen internet) and since then nothing
>> >> > seems
>> >> > to
>> >> > be moving in or out?
>> >> >
>> >> > I have re-run the "Connect to the internet" wizard since the cutover
>> >> > just
>> >> > in
>> >> > case and all setting seem right to me?
>> >> >
>> >> > The server's domain is set to "MountainAsh" which is the location in
>> >> > wales
>> >> > where Age Concern's offices are, yet their email domain is
>> >> > "ageconcernmorgannwg.org.uk" this wouldn't have to be the same would
>> >> > it?
>> >> >
>> >> > Is it possible to change the server domain without re-installing?
>> >> >
>> >> > Any help appreciated.
>> >> >
>> >> > Siv
>> >> > --
>> >> > Martley, Near Worcester, UK
>> >>

"John Oliver, Jr. [MVP]" wrote:

> Siv,
>
> You can check/verify your DNS Records at www.dnsstuff.com.
>
> --
> John Oliver, Jr
> MCSE, MCT, CCNA
> Exchange MVP 2009
> Microsoft Certified Partner
>
>
> "Siv" <S**@discussions.microsoft.com> wrote in message
> news:BD43E570-3E0B-42F0-8E53-14967DA143A1@microsoft.com...
> > John,
> > Thanks for the information, Zen are the ISP the client is moving to from
> > CyberID who previously handled web hosting and email.
> >
> > It sounds like the DNS records are not fully up to date yet, I thought it
> > had all gone through on Friday night so it looks like it didn't egt dealt
> > with or the DNS propagation is taking longer than I thought.
> >
> > Just out of interest, how do you look up A and MX records??
> >
> > Siv
> > --
> > Martley, Near Worcester, UK
> >
> >
> > "John Oliver, Jr. [MVP]" wrote:
> >
> >> Siv,
> >>
> >> Seems there is an issue with the A Record and MX Record for
> >> ageconcernmorgannwg.org.uk.
> >>
> >> with Searching for ageconcernmorgannwg.org.uk MX record at
> >> e.root-servers.net [192.203.230.10]: Got referral to NS7.NIC.uk. (zone:
> >> uk.)
> >> [took 46 ms]
> >> Searching for ageconcernmorgannwg.org.uk MX record at NS7.NIC.uk.
> >> [212.121.40.130]: Got referral to ns1.zen.co.uk. (zone:
> >> ageconcernmorgannwg.org.uk.) [took 121 ms]
> >> Searching for ageconcernmorgannwg.org.uk MX record at ns1.zen.co.uk.
> >> [212.23.3.1]: Refused! [took 121 ms]. Response: The DNS server reported
> >> that
> >> it refuses to respond to the query. There's a problem with the DNS server
> >> for ageconcernmorgannwg.org.uk.
> >> There is no need to refresh the page -- to see the DNS traversal, to make
> >> sure that all DNS servers are reporting the same results, you can Click
> >> Here. Note that these results are obtained in real-time, meaning that
> >> these
> >> are not cached results. These results are what DNS resolvers all over the
> >> world will see right now (unless they have cached information).
> >>
> >> WHOIS lookup shows,
> >>
> >>     Registrar:
> >>         Zen Internet Limited [Tag = ZENSYS]
> >>         URL: http://www.zen.co.uk
> >>
> >>  Name servers:
> >>         ns0.zen.co.uk
> >>         ns1.zen.co.uk
> >>
> >> You need to either contact the Registrar to update the DNS Records or
> >> have
> >> them transferred to the current ISP Hosting provider so they can be
> >> updated.
> >> As it stands now, the records do not exist or they are being rejected
> >> which
> >> most likely happened when the client decided to move or cancel the
> >> hosting
> >> service.  Until this completed, email will not work externally for the
> >> domain.
> >>
> >> As for the internal SBS domain, nothing needs to be changed since .local
> >> is
> >> correct.
> >>
> >> --
> >> John Oliver, Jr
> >> MCSE, MCT, CCNA
> >> Exchange MVP 2009
> >> Microsoft Certified Partner
> >>
> >>
> >> "Siv" <S**@discussions.microsoft.com> wrote in message
> >> news:8CAA5934-3E69-4D75-9B97-6B3B97C15700@microsoft.com...
> >> > John,
> >> > The internet domain is:
> >> >
> >> > ageconcernmorgannwg.org.uk
> >> >
> >> > Previously we were on mail.ageconcernmorgannwg.org.uk
> >> >
> >> > and the hosting company were using:
> >> >
> >> > mailserver.ageconcernmorgannwg.org.uk
> >> >
> >> > I tried pinging these earlier and was getting no response, in fact just
> >> > tried it now and still no reply. Our server is on 82_70_36_126 (with
> >> > dots
> >> > instead of underscores).
> >> >
> >> > It is directly connected to a firewall router, so Zen should be
> >> > delivering
> >> > mail directly to this IP address.
> >> >
> >> > The internal domain name is "MOUNTAINASH".
> >> >
> >> > I am assuming this would not cause any problems if its not the same as
> >> > the
> >> > external domain name? I would normally have used
> >> > AGECONCERNMORGANNWG.LOCAL
> >> > but for some reason that I can't remember now I set it up as the
> >> > location
> >> > not
> >> > as the domain.  The machine is in Mountain Ash in Wales.
> >> >
> >> > Siv
> >> > --
> >> > Martley, Near Worcester, UK
> >> >
> >> >
> >> > "John Oliver, Jr. [MVP]" wrote:
> >> >
> >> >> So is their domain mountainash.com?  I tried an MX Lookup for this
> >> >> domain
> >> >> but nothing came back.  I also found no A Record for
> >> >> mail.ageconcernmorgannwg.org.uk.  Can you please provide all the DNS
> >> >> information previous to the move and what the current ISP has
> >> >> provided?
> >> >>
> >> >> --
> >> >> John Oliver, Jr
> >> >> MCSE, MCT, CCNA
> >> >> Exchange MVP 2009
> >> >> Microsoft Certified Partner
> >> >>
> >> >>
> >> >> "Siv" <S**@discussions.microsoft.com> wrote in message
> >> >> news:9D302B67-50FA-4EA2-983C-C1F14B77F81A@microsoft.com...
> >> >> > Hi,
> >> >> > I have an SBS 2003 box which has run fine for a long time, recently
> >> >> > the
> >> >> > client has changed mail hosting provider to the same ISP as the ADSL
> >> >> > connection. Since we changed over whenever we send outbound email we
> >> >> > get
> >> >> > this:
> >> >> >
> >> >> > There was a SMTP communication problem with the recipient's email
> >> >> > server.
> >> >> > Please contact your system administrator.
> >> >> >  <ageconcernmorgannwg.org.uk #5.5.0 smtp;550-Verification failed for
> >> >> > <Administra***@ageconcernmorgannwg.org.uk>>
> >> >> >
> >> >> > Which I find a slightly strange message as it says there is a
> >> >> > problem
> >> >> > with
> >> >> > the recipients email server but then in the next line within
> >> >> > chevrons
> >> >> > it
> >> >> > states that verification failed for the administrator at our domain
> >> >> > ageconcernmorgannwg.org.uk and I know that the user name and
> >> >> > password
> >> >> > for
> >> >> > the
> >> >> > administrator is correct as I logged into OWA from the internal
> >> >> > network
> >> >> > and
> >> >> > tried to send a test email to my own email account??
> >> >> >
> >> >> > I have tested this with other users than the administrator and they
> >> >> > all
> >> >> > get
> >> >> > the same error. Is this some form of DNS error.  The cutover was
> >> >> > done
> >> >> > on
> >> >> > Friday and the MX records were transferred from the previous web
> >> >> > hosting
> >> >> > company to the ADSL provider (Zen internet) and since then nothing
> >> >> > seems
> >> >> > to
> >> >> > be moving in or out?
> >> >> >
> >> >> > I have re-run the "Connect to the internet" wizard since the cutover
> >> >> > just
> >> >> > in
> >> >> > case and all setting seem right to me?
> >> >> >
> >> >> > The server's domain is set to "MountainAsh" which is the location in
> >> >> > wales
> >> >> > where Age Concern's offices are, yet their email domain is
> >> >> > "ageconcernmorgannwg.org.uk" this wouldn't have to be the same would
> >> >> > it?
> >> >> >
> >> >> > Is it possible to change the server domain without re-installing?
> >> >> >
> >> >> > Any help appreciated.
> >> >> >
> >> >> > Siv
> >> >> > --
> >> >> > Martley, Near Worcester, UK
> >> >>
>

"Siv" <S**@discussions.microsoft.com> wrote in message
news:81884FC6-389E-421A-8578-3FB1D6BB7FA4@microsoft.com...
> John,
> I looked at that site and for the amount of DNS lookups I do they seem a
> bit
> steep, I found an alternative at http://www.iptools.com who may not be as
> capable as the one at DNSStuff but theirs appears to be free.
>
> I have spoken with the ISP (Zen) who are now taking over the mail handling
> and they have now set up the MX records.
>
> Going back to the original question, does the strange error message I got
> relate to these DNS/MX problems or is there something else wrong with
> Exchange that is causing the error?
>
> Siv
> --
> Martley, Near Worcester, UK
>
>
> "John Oliver, Jr. [MVP]" wrote:
>
>> Siv,
>>
>> You can check/verify your DNS Records at www.dnsstuff.com.
>>
>> --
>> John Oliver, Jr
>> MCSE, MCT, CCNA
>> Exchange MVP 2009
>> Microsoft Certified Partner
>>
>>
>> "Siv" <S**@discussions.microsoft.com> wrote in message
>> news:BD43E570-3E0B-42F0-8E53-14967DA143A1@microsoft.com...
>> > John,
>> > Thanks for the information, Zen are the ISP the client is moving to
>> > from
>> > CyberID who previously handled web hosting and email.
>> >
>> > It sounds like the DNS records are not fully up to date yet, I thought
>> > it
>> > had all gone through on Friday night so it looks like it didn't egt
>> > dealt
>> > with or the DNS propagation is taking longer than I thought.
>> >
>> > Just out of interest, how do you look up A and MX records??
>> >
>> > Siv
>> > --
>> > Martley, Near Worcester, UK
>> >
>> >
>> > "John Oliver, Jr. [MVP]" wrote:
>> >
>> >> Siv,
>> >>
>> >> Seems there is an issue with the A Record and MX Record for
>> >> ageconcernmorgannwg.org.uk.
>> >>
>> >> with Searching for ageconcernmorgannwg.org.uk MX record at
>> >> e.root-servers.net [192.203.230.10]: Got referral to NS7.NIC.uk.
>> >> (zone:
>> >> uk.)
>> >> [took 46 ms]
>> >> Searching for ageconcernmorgannwg.org.uk MX record at NS7.NIC.uk.
>> >> [212.121.40.130]: Got referral to ns1.zen.co.uk. (zone:
>> >> ageconcernmorgannwg.org.uk.) [took 121 ms]
>> >> Searching for ageconcernmorgannwg.org.uk MX record at ns1.zen.co.uk.
>> >> [212.23.3.1]: Refused! [took 121 ms]. Response: The DNS server
>> >> reported
>> >> that
>> >> it refuses to respond to the query. There's a problem with the DNS
>> >> server
>> >> for ageconcernmorgannwg.org.uk.
>> >> There is no need to refresh the page -- to see the DNS traversal, to
>> >> make
>> >> sure that all DNS servers are reporting the same results, you can
>> >> Click
>> >> Here. Note that these results are obtained in real-time, meaning that
>> >> these
>> >> are not cached results. These results are what DNS resolvers all over
>> >> the
>> >> world will see right now (unless they have cached information).
>> >>
>> >> WHOIS lookup shows,
>> >>
>> >>     Registrar:
>> >>         Zen Internet Limited [Tag = ZENSYS]
>> >>         URL: http://www.zen.co.uk
>> >>
>> >>  Name servers:
>> >>         ns0.zen.co.uk
>> >>         ns1.zen.co.uk
>> >>
>> >> You need to either contact the Registrar to update the DNS Records or
>> >> have
>> >> them transferred to the current ISP Hosting provider so they can be
>> >> updated.
>> >> As it stands now, the records do not exist or they are being rejected
>> >> which
>> >> most likely happened when the client decided to move or cancel the
>> >> hosting
>> >> service.  Until this completed, email will not work externally for the
>> >> domain.
>> >>
>> >> As for the internal SBS domain, nothing needs to be changed since
>> >> .local
>> >> is
>> >> correct.
>> >>
>> >> --
>> >> John Oliver, Jr
>> >> MCSE, MCT, CCNA
>> >> Exchange MVP 2009
>> >> Microsoft Certified Partner
>> >>
>> >>
>> >> "Siv" <S**@discussions.microsoft.com> wrote in message
>> >> news:8CAA5934-3E69-4D75-9B97-6B3B97C15700@microsoft.com...
>> >> > John,
>> >> > The internet domain is:
>> >> >
>> >> > ageconcernmorgannwg.org.uk
>> >> >
>> >> > Previously we were on mail.ageconcernmorgannwg.org.uk
>> >> >
>> >> > and the hosting company were using:
>> >> >
>> >> > mailserver.ageconcernmorgannwg.org.uk
>> >> >
>> >> > I tried pinging these earlier and was getting no response, in fact
>> >> > just
>> >> > tried it now and still no reply. Our server is on 82_70_36_126 (with
>> >> > dots
>> >> > instead of underscores).
>> >> >
>> >> > It is directly connected to a firewall router, so Zen should be
>> >> > delivering
>> >> > mail directly to this IP address.
>> >> >
>> >> > The internal domain name is "MOUNTAINASH".
>> >> >
>> >> > I am assuming this would not cause any problems if its not the same
>> >> > as
>> >> > the
>> >> > external domain name? I would normally have used
>> >> > AGECONCERNMORGANNWG.LOCAL
>> >> > but for some reason that I can't remember now I set it up as the
>> >> > location
>> >> > not
>> >> > as the domain.  The machine is in Mountain Ash in Wales.
>> >> >
>> >> > Siv
>> >> > --
>> >> > Martley, Near Worcester, UK
>> >> >
>> >> >
>> >> > "John Oliver, Jr. [MVP]" wrote:
>> >> >
>> >> >> So is their domain mountainash.com?  I tried an MX Lookup for this
>> >> >> domain
>> >> >> but nothing came back.  I also found no A Record for
>> >> >> mail.ageconcernmorgannwg.org.uk.  Can you please provide all the
>> >> >> DNS
>> >> >> information previous to the move and what the current ISP has
>> >> >> provided?
>> >> >>
>> >> >> --
>> >> >> John Oliver, Jr
>> >> >> MCSE, MCT, CCNA
>> >> >> Exchange MVP 2009
>> >> >> Microsoft Certified Partner
>> >> >>
>> >> >>
>> >> >> "Siv" <S**@discussions.microsoft.com> wrote in message
>> >> >> news:9D302B67-50FA-4EA2-983C-C1F14B77F81A@microsoft.com...
>> >> >> > Hi,
>> >> >> > I have an SBS 2003 box which has run fine for a long time,
>> >> >> > recently
>> >> >> > the
>> >> >> > client has changed mail hosting provider to the same ISP as the
>> >> >> > ADSL
>> >> >> > connection. Since we changed over whenever we send outbound email
>> >> >> > we
>> >> >> > get
>> >> >> > this:
>> >> >> >
>> >> >> > There was a SMTP communication problem with the recipient's email
>> >> >> > server.
>> >> >> > Please contact your system administrator.
>> >> >> >  <ageconcernmorgannwg.org.uk #5.5.0 smtp;550-Verification failed
>> >> >> > for
>> >> >> > <Administra***@ageconcernmorgannwg.org.uk>>
>> >> >> >
>> >> >> > Which I find a slightly strange message as it says there is a
>> >> >> > problem
>> >> >> > with
>> >> >> > the recipients email server but then in the next line within
>> >> >> > chevrons
>> >> >> > it
>> >> >> > states that verification failed for the administrator at our
>> >> >> > domain
>> >> >> > ageconcernmorgannwg.org.uk and I know that the user name and
>> >> >> > password
>> >> >> > for
>> >> >> > the
>> >> >> > administrator is correct as I logged into OWA from the internal
>> >> >> > network
>> >> >> > and
>> >> >> > tried to send a test email to my own email account??
>> >> >> >
>> >> >> > I have tested this with other users than the administrator and
>> >> >> > they
>> >> >> > all
>> >> >> > get
>> >> >> > the same error. Is this some form of DNS error.  The cutover was
>> >> >> > done
>> >> >> > on
>> >> >> > Friday and the MX records were transferred from the previous web
>> >> >> > hosting
>> >> >> > company to the ADSL provider (Zen internet) and since then
>> >> >> > nothing
>> >> >> > seems
>> >> >> > to
>> >> >> > be moving in or out?
>> >> >> >
>> >> >> > I have re-run the "Connect to the internet" wizard since the
>> >> >> > cutover
>> >> >> > just
>> >> >> > in
>> >> >> > case and all setting seem right to me?
>> >> >> >
>> >> >> > The server's domain is set to "MountainAsh" which is the location
>> >> >> > in
>> >> >> > wales
>> >> >> > where Age Concern's offices are, yet their email domain is
>> >> >> > "ageconcernmorgannwg.org.uk" this wouldn't have to be the same
>> >> >> > would
>> >> >> > it?
>> >> >> >
>> >> >> > Is it possible to change the server domain without re-installing?
>> >> >> >
>> >> >> > Any help appreciated.
>> >> >> >
>> >> >> > Siv
>> >> >> > --
>> >> >> > Martley, Near Worcester, UK
>> >> >>
>>

"John Oliver, Jr. [MVP]" wrote:

> The original error was due to incorrect DNS Records most likely.  Lets
> correct this issue first and see if this resolves the issue.
>
> --
> John Oliver, Jr
> MCSE, MCT, CCNA
> Exchange MVP 2009
> Microsoft Certified Partner
>
>
> "Siv" <S**@discussions.microsoft.com> wrote in message
> news:81884FC6-389E-421A-8578-3FB1D6BB7FA4@microsoft.com...
> > John,
> > I looked at that site and for the amount of DNS lookups I do they seem a
> > bit
> > steep, I found an alternative at http://www.iptools.com who may not be as
> > capable as the one at DNSStuff but theirs appears to be free.
> >
> > I have spoken with the ISP (Zen) who are now taking over the mail handling
> > and they have now set up the MX records.
> >
> > Going back to the original question, does the strange error message I got
> > relate to these DNS/MX problems or is there something else wrong with
> > Exchange that is causing the error?
> >
> > Siv
> > --
> > Martley, Near Worcester, UK
> >
> >
> > "John Oliver, Jr. [MVP]" wrote:
> >
> >> Siv,
> >>
> >> You can check/verify your DNS Records at www.dnsstuff.com.
> >>
> >> --
> >> John Oliver, Jr
> >> MCSE, MCT, CCNA
> >> Exchange MVP 2009
> >> Microsoft Certified Partner
> >>
> >>
> >> "Siv" <S**@discussions.microsoft.com> wrote in message
> >> news:BD43E570-3E0B-42F0-8E53-14967DA143A1@microsoft.com...
> >> > John,
> >> > Thanks for the information, Zen are the ISP the client is moving to
> >> > from
> >> > CyberID who previously handled web hosting and email.
> >> >
> >> > It sounds like the DNS records are not fully up to date yet, I thought
> >> > it
> >> > had all gone through on Friday night so it looks like it didn't egt
> >> > dealt
> >> > with or the DNS propagation is taking longer than I thought.
> >> >
> >> > Just out of interest, how do you look up A and MX records??
> >> >
> >> > Siv
> >> > --
> >> > Martley, Near Worcester, UK
> >> >
> >> >
> >> > "John Oliver, Jr. [MVP]" wrote:
> >> >
> >> >> Siv,
> >> >>
> >> >> Seems there is an issue with the A Record and MX Record for
> >> >> ageconcernmorgannwg.org.uk.
> >> >>
> >> >> with Searching for ageconcernmorgannwg.org.uk MX record at
> >> >> e.root-servers.net [192.203.230.10]: Got referral to NS7.NIC.uk.
> >> >> (zone:
> >> >> uk.)
> >> >> [took 46 ms]
> >> >> Searching for ageconcernmorgannwg.org.uk MX record at NS7.NIC.uk.
> >> >> [212.121.40.130]: Got referral to ns1.zen.co.uk. (zone:
> >> >> ageconcernmorgannwg.org.uk.) [took 121 ms]
> >> >> Searching for ageconcernmorgannwg.org.uk MX record at ns1.zen.co.uk.
> >> >> [212.23.3.1]: Refused! [took 121 ms]. Response: The DNS server
> >> >> reported
> >> >> that
> >> >> it refuses to respond to the query. There's a problem with the DNS
> >> >> server
> >> >> for ageconcernmorgannwg.org.uk.
> >> >> There is no need to refresh the page -- to see the DNS traversal, to
> >> >> make
> >> >> sure that all DNS servers are reporting the same results, you can
> >> >> Click
> >> >> Here. Note that these results are obtained in real-time, meaning that
> >> >> these
> >> >> are not cached results. These results are what DNS resolvers all over
> >> >> the
> >> >> world will see right now (unless they have cached information).
> >> >>
> >> >> WHOIS lookup shows,
> >> >>
> >> >>     Registrar:
> >> >>         Zen Internet Limited [Tag = ZENSYS]
> >> >>         URL: http://www.zen.co.uk
> >> >>
> >> >>  Name servers:
> >> >>         ns0.zen.co.uk
> >> >>         ns1.zen.co.uk
> >> >>
> >> >> You need to either contact the Registrar to update the DNS Records or
> >> >> have
> >> >> them transferred to the current ISP Hosting provider so they can be
> >> >> updated.
> >> >> As it stands now, the records do not exist or they are being rejected
> >> >> which
> >> >> most likely happened when the client decided to move or cancel the
> >> >> hosting
> >> >> service.  Until this completed, email will not work externally for the
> >> >> domain.
> >> >>
> >> >> As for the internal SBS domain, nothing needs to be changed since
> >> >> .local
> >> >> is
> >> >> correct.
> >> >>
> >> >> --
> >> >> John Oliver, Jr
> >> >> MCSE, MCT, CCNA
> >> >> Exchange MVP 2009
> >> >> Microsoft Certified Partner
> >> >>
> >> >>
> >> >> "Siv" <S**@discussions.microsoft.com> wrote in message
> >> >> news:8CAA5934-3E69-4D75-9B97-6B3B97C15700@microsoft.com...
> >> >> > John,
> >> >> > The internet domain is:
> >> >> >
> >> >> > ageconcernmorgannwg.org.uk
> >> >> >
> >> >> > Previously we were on mail.ageconcernmorgannwg.org.uk
> >> >> >
> >> >> > and the hosting company were using:
> >> >> >
> >> >> > mailserver.ageconcernmorgannwg.org.uk
> >> >> >
> >> >> > I tried pinging these earlier and was getting no response, in fact
> >> >> > just
> >> >> > tried it now and still no reply. Our server is on 82_70_36_126 (with
> >> >> > dots
> >> >> > instead of underscores).
> >> >> >
> >> >> > It is directly connected to a firewall router, so Zen should be
> >> >> > delivering
> >> >> > mail directly to this IP address.
> >> >> >
> >> >> > The internal domain name is "MOUNTAINASH".
> >> >> >
> >> >> > I am assuming this would not cause any problems if its not the same
> >> >> > as
> >> >> > the
> >> >> > external domain name? I would normally have used
> >> >> > AGECONCERNMORGANNWG.LOCAL
> >> >> > but for some reason that I can't remember now I set it up as the
> >> >> > location
> >> >> > not
> >> >> > as the domain.  The machine is in Mountain Ash in Wales.
> >> >> >
> >> >> > Siv
> >> >> > --
> >> >> > Martley, Near Worcester, UK
> >> >> >
> >> >> >
> >> >> > "John Oliver, Jr. [MVP]" wrote:
> >> >> >
> >> >> >> So is their domain mountainash.com?  I tried an MX Lookup for this
> >> >> >> domain
> >> >> >> but nothing came back.  I also found no A Record for
> >> >> >> mail.ageconcernmorgannwg.org.uk.  Can you please provide all the
> >> >> >> DNS
> >> >> >> information previous to the move and what the current ISP has
> >> >> >> provided?
> >> >> >>
> >> >> >> --
> >> >> >> John Oliver, Jr
> >> >> >> MCSE, MCT, CCNA
> >> >> >> Exchange MVP 2009
> >> >> >> Microsoft Certified Partner
> >> >> >>
> >> >> >>
> >> >> >> "Siv" <S**@discussions.microsoft.com> wrote in message
> >> >> >> news:9D302B67-50FA-4EA2-983C-C1F14B77F81A@microsoft.com...
> >> >> >> > Hi,
> >> >> >> > I have an SBS 2003 box which has run fine for a long time,
> >> >> >> > recently
> >> >> >> > the
> >> >> >> > client has changed mail hosting provider to the same ISP as the
> >> >> >> > ADSL
> >> >> >> > connection. Since we changed over whenever we send outbound email
> >> >> >> > we
> >> >> >> > get
> >> >> >> > this:
> >> >> >> >
> >> >> >> > There was a SMTP communication problem with the recipient's email
> >> >> >> > server.
> >> >> >> > Please contact your system administrator.
> >> >> >> >  <ageconcernmorgannwg.org.uk #5.5.0 smtp;550-Verification failed
> >> >> >> > for
> >> >> >> > <Administra***@ageconcernmorgannwg.org.uk>>
> >> >> >> >
> >> >> >> > Which I find a slightly strange message as it says there is a
> >> >> >> > problem
> >> >> >> > with
> >> >> >> > the recipients email server but then in the next line within
> >> >> >> > chevrons
> >> >> >> > it
> >> >> >> > states that verification failed for the administrator at our
> >> >> >> > domain
> >> >> >> > ageconcernmorgannwg.org.uk and I know that the user name and
> >> >> >> > password
> >> >> >> > for
> >> >> >> > the
> >> >> >> > administrator is correct as I logged into OWA from the internal
> >> >> >> > network
> >> >> >> > and
> >> >> >> > tried to send a test email to my own email account??
> >> >> >> >
> >> >> >> > I have tested this with other users than the administrator and
> >> >> >> > they
> >> >> >> > all
> >> >> >> > get
> >> >> >> > the same error. Is this some form of DNS error.  The cutover was
> >> >> >> > done
> >> >> >> > on
> >> >> >> > Friday and the MX records were transferred from the previous web
> >> >> >> > hosting
> >> >> >> > company to the ADSL provider (Zen internet) and since then
> >> >> >> > nothing
> >> >> >> > seems
> >> >> >> > to
> >> >> >> > be moving in or out?
> >> >> >> >
> >> >> >> > I have re-run the "Connect to the internet" wizard since the
> >> >> >> > cutover
> >> >> >> > just
> >> >> >> > in
> >> >> >> > case and all setting seem right to me?
> >> >> >> >
> >> >> >> > The server's domain is set to "MountainAsh" which is the location
> >> >> >> > in
> >> >> >> > wales
> >> >> >> > where Age Concern's offices are, yet their email domain is
> >> >> >> > "ageconcernmorgannwg.org.uk" this wouldn't have to be the same
> >> >> >> > would
> >> >> >> > it?
> >> >> >> >
> >> >> >> > Is it possible to change the server domain without re-installing?
> >> >> >> >
> >> >> >> > Any help appreciated.
> >> >> >> >
> >> >> >> > Siv
> >> >> >> > --
> >> >> >> > Martley, Near Worcester, UK
> >> >> >>
> >>

"Siv" <S**@discussions.microsoft.com> wrote in message
news:5E077AC9-5D36-4C36-ACE1-0E62E1E868D8@microsoft.com...
> John,
> I am now receiving email inbound so it must just have been the ISPs taking
> longer than expected to transfer the mail records over.
>
> Thanks for all your help.
>
> Siv
> --
> Martley, Near Worcester, UK
>
>
> "John Oliver, Jr. [MVP]" wrote:
>
>> The original error was due to incorrect DNS Records most likely.  Lets
>> correct this issue first and see if this resolves the issue.
>>
>> --
>> John Oliver, Jr
>> MCSE, MCT, CCNA
>> Exchange MVP 2009
>> Microsoft Certified Partner
>>
>>
>> "Siv" <S**@discussions.microsoft.com> wrote in message
>> news:81884FC6-389E-421A-8578-3FB1D6BB7FA4@microsoft.com...
>> > John,
>> > I looked at that site and for the amount of DNS lookups I do they seem
>> > a
>> > bit
>> > steep, I found an alternative at http://www.iptools.com who may not be
>> > as
>> > capable as the one at DNSStuff but theirs appears to be free.
>> >
>> > I have spoken with the ISP (Zen) who are now taking over the mail
>> > handling
>> > and they have now set up the MX records.
>> >
>> > Going back to the original question, does the strange error message I
>> > got
>> > relate to these DNS/MX problems or is there something else wrong with
>> > Exchange that is causing the error?
>> >
>> > Siv
>> > --
>> > Martley, Near Worcester, UK
>> >
>> >
>> > "John Oliver, Jr. [MVP]" wrote:
>> >
>> >> Siv,
>> >>
>> >> You can check/verify your DNS Records at www.dnsstuff.com.
>> >>
>> >> --
>> >> John Oliver, Jr
>> >> MCSE, MCT, CCNA
>> >> Exchange MVP 2009
>> >> Microsoft Certified Partner
>> >>
>> >>
>> >> "Siv" <S**@discussions.microsoft.com> wrote in message
>> >> news:BD43E570-3E0B-42F0-8E53-14967DA143A1@microsoft.com...
>> >> > John,
>> >> > Thanks for the information, Zen are the ISP the client is moving to
>> >> > from
>> >> > CyberID who previously handled web hosting and email.
>> >> >
>> >> > It sounds like the DNS records are not fully up to date yet, I
>> >> > thought
>> >> > it
>> >> > had all gone through on Friday night so it looks like it didn't egt
>> >> > dealt
>> >> > with or the DNS propagation is taking longer than I thought.
>> >> >
>> >> > Just out of interest, how do you look up A and MX records??
>> >> >
>> >> > Siv
>> >> > --
>> >> > Martley, Near Worcester, UK
>> >> >
>> >> >
>> >> > "John Oliver, Jr. [MVP]" wrote:
>> >> >
>> >> >> Siv,
>> >> >>
>> >> >> Seems there is an issue with the A Record and MX Record for
>> >> >> ageconcernmorgannwg.org.uk.
>> >> >>
>> >> >> with Searching for ageconcernmorgannwg.org.uk MX record at
>> >> >> e.root-servers.net [192.203.230.10]: Got referral to NS7.NIC.uk.
>> >> >> (zone:
>> >> >> uk.)
>> >> >> [took 46 ms]
>> >> >> Searching for ageconcernmorgannwg.org.uk MX record at NS7.NIC.uk.
>> >> >> [212.121.40.130]: Got referral to ns1.zen.co.uk. (zone:
>> >> >> ageconcernmorgannwg.org.uk.) [took 121 ms]
>> >> >> Searching for ageconcernmorgannwg.org.uk MX record at
>> >> >> ns1.zen.co.uk.
>> >> >> [212.23.3.1]: Refused! [took 121 ms]. Response: The DNS server
>> >> >> reported
>> >> >> that
>> >> >> it refuses to respond to the query. There's a problem with the DNS
>> >> >> server
>> >> >> for ageconcernmorgannwg.org.uk.
>> >> >> There is no need to refresh the page -- to see the DNS traversal,
>> >> >> to
>> >> >> make
>> >> >> sure that all DNS servers are reporting the same results, you can
>> >> >> Click
>> >> >> Here. Note that these results are obtained in real-time, meaning
>> >> >> that
>> >> >> these
>> >> >> are not cached results. These results are what DNS resolvers all
>> >> >> over
>> >> >> the
>> >> >> world will see right now (unless they have cached information).
>> >> >>
>> >> >> WHOIS lookup shows,
>> >> >>
>> >> >>     Registrar:
>> >> >>         Zen Internet Limited [Tag = ZENSYS]
>> >> >>         URL: http://www.zen.co.uk
>> >> >>
>> >> >>  Name servers:
>> >> >>         ns0.zen.co.uk
>> >> >>         ns1.zen.co.uk
>> >> >>
>> >> >> You need to either contact the Registrar to update the DNS Records
>> >> >> or
>> >> >> have
>> >> >> them transferred to the current ISP Hosting provider so they can be
>> >> >> updated.
>> >> >> As it stands now, the records do not exist or they are being
>> >> >> rejected
>> >> >> which
>> >> >> most likely happened when the client decided to move or cancel the
>> >> >> hosting
>> >> >> service.  Until this completed, email will not work externally for
>> >> >> the
>> >> >> domain.
>> >> >>
>> >> >> As for the internal SBS domain, nothing needs to be changed since
>> >> >> .local
>> >> >> is
>> >> >> correct.
>> >> >>
>> >> >> --
>> >> >> John Oliver, Jr
>> >> >> MCSE, MCT, CCNA
>> >> >> Exchange MVP 2009
>> >> >> Microsoft Certified Partner
>> >> >>
>> >> >>
>> >> >> "Siv" <S**@discussions.microsoft.com> wrote in message
>> >> >> news:8CAA5934-3E69-4D75-9B97-6B3B97C15700@microsoft.com...
>> >> >> > John,
>> >> >> > The internet domain is:
>> >> >> >
>> >> >> > ageconcernmorgannwg.org.uk
>> >> >> >
>> >> >> > Previously we were on mail.ageconcernmorgannwg.org.uk
>> >> >> >
>> >> >> > and the hosting company were using:
>> >> >> >
>> >> >> > mailserver.ageconcernmorgannwg.org.uk
>> >> >> >
>> >> >> > I tried pinging these earlier and was getting no response, in
>> >> >> > fact
>> >> >> > just
>> >> >> > tried it now and still no reply. Our server is on 82_70_36_126
>> >> >> > (with
>> >> >> > dots
>> >> >> > instead of underscores).
>> >> >> >
>> >> >> > It is directly connected to a firewall router, so Zen should be
>> >> >> > delivering
>> >> >> > mail directly to this IP address.
>> >> >> >
>> >> >> > The internal domain name is "MOUNTAINASH".
>> >> >> >
>> >> >> > I am assuming this would not cause any problems if its not the
>> >> >> > same
>> >> >> > as
>> >> >> > the
>> >> >> > external domain name? I would normally have used
>> >> >> > AGECONCERNMORGANNWG.LOCAL
>> >> >> > but for some reason that I can't remember now I set it up as the
>> >> >> > location
>> >> >> > not
>> >> >> > as the domain.  The machine is in Mountain Ash in Wales.
>> >> >> >
>> >> >> > Siv
>> >> >> > --
>> >> >> > Martley, Near Worcester, UK
>> >> >> >
>> >> >> >
>> >> >> > "John Oliver, Jr. [MVP]" wrote:
>> >> >> >
>> >> >> >> So is their domain mountainash.com?  I tried an MX Lookup for
>> >> >> >> this
>> >> >> >> domain
>> >> >> >> but nothing came back.  I also found no A Record for
>> >> >> >> mail.ageconcernmorgannwg.org.uk.  Can you please provide all the
>> >> >> >> DNS
>> >> >> >> information previous to the move and what the current ISP has
>> >> >> >> provided?
>> >> >> >>
>> >> >> >> --
>> >> >> >> John Oliver, Jr
>> >> >> >> MCSE, MCT, CCNA
>> >> >> >> Exchange MVP 2009
>> >> >> >> Microsoft Certified Partner
>> >> >> >>
>> >> >> >>
>> >> >> >> "Siv" <S**@discussions.microsoft.com> wrote in message
>> >> >> >> news:9D302B67-50FA-4EA2-983C-C1F14B77F81A@microsoft.com...
>> >> >> >> > Hi,
>> >> >> >> > I have an SBS 2003 box which has run fine for a long time,
>> >> >> >> > recently
>> >> >> >> > the
>> >> >> >> > client has changed mail hosting provider to the same ISP as
>> >> >> >> > the
>> >> >> >> > ADSL
>> >> >> >> > connection. Since we changed over whenever we send outbound
>> >> >> >> > email
>> >> >> >> > we
>> >> >> >> > get
>> >> >> >> > this:
>> >> >> >> >
>> >> >> >> > There was a SMTP communication problem with the recipient's
>> >> >> >> > email
>> >> >> >> > server.
>> >> >> >> > Please contact your system administrator.
>> >> >> >> >  <ageconcernmorgannwg.org.uk #5.5.0 smtp;550-Verification
>> >> >> >> > failed
>> >> >> >> > for
>> >> >> >> > <Administra***@ageconcernmorgannwg.org.uk>>
>> >> >> >> >
>> >> >> >> > Which I find a slightly strange message as it says there is a
>> >> >> >> > problem
>> >> >> >> > with
>> >> >> >> > the recipients email server but then in the next line within
>> >> >> >> > chevrons
>> >> >> >> > it
>> >> >> >> > states that verification failed for the administrator at our
>> >> >> >> > domain
>> >> >> >> > ageconcernmorgannwg.org.uk and I know that the user name and
>> >> >> >> > password
>> >> >> >> > for
>> >> >> >> > the
>> >> >> >> > administrator is correct as I logged into OWA from the
>> >> >> >> > internal
>> >> >> >> > network
>> >> >> >> > and
>> >> >> >> > tried to send a test email to my own email account??
>> >> >> >> >
>> >> >> >> > I have tested this with other users than the administrator and
>> >> >> >> > they
>> >> >> >> > all
>> >> >> >> > get
>> >> >> >> > the same error. Is this some form of DNS error.  The cutover
>> >> >> >> > was
>> >> >> >> > done
>> >> >> >> > on
>> >> >> >> > Friday and the MX records were transferred from the previous
>> >> >> >> > web
>> >> >> >> > hosting
>> >> >> >> > company to the ADSL provider (Zen internet) and since then
>> >> >> >> > nothing
>> >> >> >> > seems
>> >> >> >> > to
>> >> >> >> > be moving in or out?
>> >> >> >> >
>> >> >> >> > I have re-run the "Connect to the internet" wizard since the
>> >> >> >> > cutover
>> >> >> >> > just
>> >> >> >> > in
>> >> >> >> > case and all setting seem right to me?
>> >> >> >> >
>> >> >> >> > The server's domain is set to "MountainAsh" which is the
>> >> >> >> > location
>> >> >> >> > in
>> >> >> >> > wales
>> >> >> >> > where Age Concern's offices are, yet their email domain is
>> >> >> >> > "ageconcernmorgannwg.org.uk" this wouldn't have to be the same
>> >> >> >> > would
>> >> >> >> > it?
>> >> >> >> >
>> >> >> >> > Is it possible to change the server domain without
>> >> >> >> > re-installing?
>> >> >> >> >
>> >> >> >> > Any help appreciated.
>> >> >> >> >
>> >> >> >> > Siv
>> >> >> >> > --
>> >> >> >> > Martley, Near Worcester, UK
>> >> >> >>
>> >>