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Address not found

Author
9 Mar 2009 5:44 PM
TechSupport
Using Exchange 2007 std, I added a new user mailbox last week.  Now this week
the user is not showing in the global address list.  Within the properties of
the user the box hide from GAL is not checked, the acct is enable, email
address and smtp is listed, and the user is a member of the domain.

Others users can't send the email since exchange can't find it.  What happen
to it and where do i begin to look?

Author
9 Mar 2009 7:36 PM
TechSupport
Using Outlook 07, When you click on advanced find, type users name.. the user
comes up.  But user is still not listed in GAL.

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"TechSupport" wrote:

> Using Exchange 2007 std, I added a new user mailbox last week.  Now this week
> the user is not showing in the global address list.  Within the properties of
> the user the box hide from GAL is not checked, the acct is enable, email
> address and smtp is listed, and the user is a member of the domain.
>
> Others users can't send the email since exchange can't find it.  What happen
> to it and where do i begin to look?
Author
10 Mar 2009 1:13 AM
Ed Crowley [MVP]
Five things have to happen--and in this order--before recipients show up in
the GAL in Outlook with cached mode, i.e., the Offline Address Book:
1.  The object or change must replicate to the domain controller the RUS
uses.
2.  The RUS must run and stamp the object with Exchange attributes.
3.  The offline address book must be generated.  This is a scheduled
activity.
4.  The OAB system public folder must replicate to the public folder server
the user's Outlook is using, or the File Replication Service must replicate
the OAB files to the CAS the user's Outlook 2007 is using.
5.  Outlook must synchronize itself with the offline address book.  This is
directed by Outlook.
http://theessentialexchange.com/blogs/michael/archive/2007/11/13/forcing-an-offline-address-book-to-get-updated.aspx
--
Ed Crowley MVP
"There are seldom good technological solutions to behavioral problems."
..

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"TechSupport" <TechSupp***@discussions.microsoft.com> wrote in message
news:CAEF4FF0-6F8A-484C-A095-5DC91D881EDA@microsoft.com...
> Using Outlook 07, When you click on advanced find, type users name.. the
> user
> comes up.  But user is still not listed in GAL.
>
> "TechSupport" wrote:
>
>> Using Exchange 2007 std, I added a new user mailbox last week.  Now this
>> week
>> the user is not showing in the global address list.  Within the
>> properties of
>> the user the box hide from GAL is not checked, the acct is enable, email
>> address and smtp is listed, and the user is a member of the domain.
>>
>> Others users can't send the email since exchange can't find it.  What
>> happen
>> to it and where do i begin to look?