"David Firestone" <DavidCranston@nospam.nospam> wrote in message
news:#1JFSlnzJHA.4632@TK2MSFTNGP02.phx.gbl...
> We have a user that was reactivated in active directory.  The exchange
> 2003 mailbox can be found in the store in sys mgr and e-mail can be sent
> to the user's e-mail address. If I look in the default GAL and the offline
> GAL, the user account is missing.  I've rebuilt the offline and all the
> RUS (also up-date now) on the domain with no change in the GAL. I've
> checked the Event Viewer and it seems to be clean.
>
> Network info:
>
> w2k3 sp2  AD servers
> w2k3 sp2  exchange 2k3 build 7638.2 SP 2 back end
> w2k3 sp2  exchange 2k3 build 7638.2 SP 2 front end
>
> Suggestions?
>
> Thanks.

> Hi,
>
> Thank you for posting.
>
> From your post, I understand the reactivated user cannot be located in GAL
> and Offline GAL. Nevertheless, you can send email to the user. If I'm off
> base, please feel free to let me know.
>
> At this time, please let me know how you check the GAL and Offline Gal.
> Whether the user can be located if you user OWA or have Outlook works in
> Online Mode.
>
> If the user can be located in OWA or when Outlook works in Online Mode, we
> need to focus on OAB generation or distribution.
> If the user still cannot be located in OWA or when Outlook works on Online
> Mode, we need to check the GAL update issue.
>
> Sincerely,
> Mike Shen
> Microsoft Online Community Support
> ==================================================
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>
>
Mike,

> Hi David,
>
> Thanks for your response.
>
> I understand you cannot locate the user via ESM->Recipient->All Global
> Address Lists->Default Global Address List->Preview. In addition, the user
> cannot be located in GAL when Outlook works in Online Mode.
>
> At this time, I suggest you force AD replication firstly
>
> Force Replication Between Domain Controllers
> http://technet.microsoft.com/en-us/library/cc816926.aspx
>
> After that, please check whether the user can be located via
> ESM->Recipient->All Global Address Lists->Default Global Address
> List->Preview. If the user still cannot be located, please check whether AD
> replication issue exists by referring to following article. Please let me
> know how many DC/GCs exist in the environment
>
> Troubleshooting Active Directory Replication Problems
> http://technet.microsoft.com/en-us/library/bb727057.aspx
>
> How to use DNSLint to troubleshoot Active Directory replication issues
> http://support.microsoft.com/kb/321046/en-us
>
> In addition, please also dump the problem user object to me
> (v-mis***@microsoft.com) for further check. You can refer to following
> article:
>
> XADM: Alternative Methods to Obtain a Dump of an Object
> http://support.microsoft.com/kb/271201/en-us
> 
> Mike
>
>

> Mike Shen (MSFT) wrote:
>> Hi,
>>
>> Thank you for posting.
>>
>> From your post, I understand the reactivated user cannot be located in
>> GAL and Offline GAL. Nevertheless, you can send email to the user. If
>> I'm off base, please feel free to let me know.
>>
>> At this time, please let me know how you check the GAL and Offline
>> Gal. Whether the user can be located if you user OWA or have Outlook
>> works in Online Mode.
>> If the user can be located in OWA or when Outlook works in Online
>> Mode, we need to focus on OAB generation or distribution.
>> If the user still cannot be located in OWA or when Outlook works on
>> Online Mode, we need to check the GAL update issue.
>>
>> Sincerely,
>> Mike Shen
>> Microsoft Online Community Support
>> ==================================================
>> Get notification to my posts through email? Please refer to
>> http://msdn.microsoft.com/subscriptions/managednewsgroups/default.aspx#notif
>>
>> ications.
>>
>> With newsgroups, MSDN subscribers enjoy unlimited, free support as
>> opposed to the limited number of phone-based technical support
>> incidents. Complex issues or server-down situations are not
>> recommended for the newsgroups. Issues of this nature are best handled
>> working with a Microsoft Support Engineer using one of your
>> phone-based incidents.
>> ==================================================
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>>
> Mike,
>
> I checked the GAL  via System Mgr, Recipients, all Global Address List,
> then right click Default Global Address List, properties, Preview.
>
> In non-cached mode [outlook 2007], (unchecked the box [use cached
> Exchange Mode] on the Change E-mail Settings page, exited outlook via
> file exit).  Then, I did a send/receive "download off line address book"
> full details with the download changes since last send/receive
> unchecked, the user still cannot be located.
>
> User can log into OWA to view mail.
>
> I do not know if this may effect the situation; the user was moved from
> one folder in AD to another folder, From Inactive Accounts Folder to
> Users Folder.
>
> Thanks,
>
> David