Pictures not showing up in email

12 May 2009 6:22 PM

aarunp

We have a html mail coming from an external client. The mail contains both
red X crosses as well as images which are not getting displayed(with just
blank boxes, these are different from the red x crosses).

When I right click on the red x crosses and download pictures, the pictures
show up for the x crosses, but the blank images are still blank. The same
happens in OWA too. But, the weird thing is, when the client sends the same
mail to a hotmail/gmail account, it appears fine after clicking link to
download pictures. No changes were made to IE settings for the mail to be
displayed properly in hotmail/gmail.

Why will Outlook 2003 and OWA have problems and please let me know any
possible things which can be tried?

12 May 2009 6:34 PM

Lanwench [MVP - Exchange]

aarunp <aar***@discussions.microsoft.com> wrote:
Show quoteHide quote

> We have a html mail coming from an external client. The mail contains
> both red X crosses as well as images which are not getting
> displayed(with just blank boxes, these are different from the red x
> crosses).
>
> When I right click on the red x crosses and download pictures, the
> pictures show up for the x crosses, but the blank images are still
> blank. The same happens in OWA too. But, the weird thing is, when the
> client sends the same mail to a hotmail/gmail account, it appears
> fine after clicking link to download pictures. No changes were made
> to IE settings for the mail to be displayed properly in hotmail/gmail.
>
> Why will Outlook 2003 and OWA have problems and please let me know any
> possible things which can be tried?

What version & SP of Exchange?
What spam filtering software do you use?

13 May 2009 8:04 AM

aarunp

We are using Exchange 2007 SP1 and Websense Hosted Email Security
(MailControl) as our spam filtering software.

20 May 2009 12:47 AM

Lanwench [MVP - Exchange]

aarunp <aar***@discussions.microsoft.com> wrote:

> We are using Exchange 2007 SP1 and Websense Hosted Email Security
> (MailControl) as our spam filtering software.

I'm sorry, I lost track of this thread...late reply. Can you try bypassing
Websense as a test?

4 Jun 2009 3:14 PM

aarunp

Thanks for the help.
It was the html filter which was causing it.
We got it fixed after speaking to Websense.

Show quoteHide quote

"Lanwench [MVP - Exchange]" wrote:

> aarunp <aar***@discussions.microsoft.com> wrote:
> > We are using Exchange 2007 SP1 and Websense Hosted Email Security
> > (MailControl) as our spam filtering software.
>
> I'm sorry, I lost track of this thread...late reply. Can you try bypassing
> Websense as a test?
>
>
>

5 Jun 2009 3:02 PM

Lanwench [MVP - Exchange]

aarunp <aar***@discussions.microsoft.com> wrote:

> Thanks for the help.
> It was the html filter which was causing it.
> We got it fixed after speaking to Websense.
>
> "Lanwench [MVP - Exchange]" wrote:
>
>> aarunp <aar***@discussions.microsoft.com> wrote:
>>> We are using Exchange 2007 SP1 and Websense Hosted Email Security
>>> (MailControl) as our spam filtering software.
>>
>> I'm sorry, I lost track of this thread...late reply. Can you try
>> bypassing Websense as a test?

Great, glad it's working.