OWA logins not working properly

3 Jun 2009 2:58 PM

Jim in Cleveland

We are running a Windows Server 2003 with Exchange 2003. Last night we had a
power failure. Upon bringing the systems back up, I've noticed that to log
into OWA mail, you have to provide a full domain login to get access to it
(myn***@ourdomain.com). Prior to the power failure, when you clicked on a
link to get to the web mail, it took you right into your webmail. Now, it
prompts people for a login and it will only take them to their email with a
full domain name. I've stopped and started the exchange services and have
even rebooted the mail server but the problem persists. Am I looking at an
OWA authentication problem here or am I looking at a DNS issue? Hope someone
can shed some light on this for me.

Jim

3 Jun 2009 3:52 PM

Michael Dragone

It sounds like an authentication problem. Is Integrated Windows
Authentication still enabled for the OWA virtual directory?

Show quoteHide quote

"Jim in Cleveland" <JiminClevel***@discussions.microsoft.com> wrote in
message news:3748BE89-C12E-4453-8848-C4299F95453A@microsoft.com...
> We are running a Windows Server 2003 with Exchange 2003. Last night we
> had a
> power failure. Upon bringing the systems back up, I've noticed that to
> log
> into OWA mail, you have to provide a full domain login to get access to it
> (myn***@ourdomain.com). Prior to the power failure, when you clicked on a
> link to get to the web mail, it took you right into your webmail. Now, it
> prompts people for a login and it will only take them to their email with
> a
> full domain name. I've stopped and started the exchange services and have
> even rebooted the mail server but the problem persists. Am I looking at
> an
> OWA authentication problem here or am I looking at a DNS issue? Hope
> someone
> can shed some light on this for me.
>
> Jim

3 Jun 2009 9:14 PM

Jim in Cleveland

Mike, Thanks for the reply. Integrated Windows Authentication is enabled.
There have been no system changes made and it was working fine prior to the
power outage which now has me thinking that it might be possibly a DNS issue.
What do you think? I plan on rebooting our DNS server in the morning to see
if it clears the problem. Let me know if you can think of other possible
causes.

Thanks,

Jim

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"Michael Dragone" wrote:

> It sounds like an authentication problem. Is Integrated Windows
> Authentication still enabled for the OWA virtual directory?
>
> "Jim in Cleveland" <JiminClevel***@discussions.microsoft.com> wrote in
> message news:3748BE89-C12E-4453-8848-C4299F95453A@microsoft.com...
> > We are running a Windows Server 2003 with Exchange 2003. Last night we
> > had a
> > power failure. Upon bringing the systems back up, I've noticed that to
> > log
> > into OWA mail, you have to provide a full domain login to get access to it
> > (myn***@ourdomain.com). Prior to the power failure, when you clicked on a
> > link to get to the web mail, it took you right into your webmail. Now, it
> > prompts people for a login and it will only take them to their email with
> > a
> > full domain name. I've stopped and started the exchange services and have
> > even rebooted the mail server but the problem persists. Am I looking at
> > an
> > OWA authentication problem here or am I looking at a DNS issue? Hope
> > someone
> > can shed some light on this for me.
> >
> > Jim
>

4 Jun 2009 5:59 PM

Michael Dragone

I would probably try running through the steps in the article below next
just to see if everything is copacetic.
It is probably *not* DNS related; you can resolve the name, just not log in
the way you'd like.

Troubleshooting Outlook Web Access logon failures in Exchange 2000 and in
Exchange 2003
http://support.microsoft.com/kb/327843

Show quoteHide quote

"Jim in Cleveland" <JiminClevel***@discussions.microsoft.com> wrote in
message news:ECFC8E00-5E43-4288-B679-3D78F194B91F@microsoft.com...
> Mike, Thanks for the reply. Integrated Windows Authentication is
> enabled.
> There have been no system changes made and it was working fine prior to
> the
> power outage which now has me thinking that it might be possibly a DNS
> issue.
> What do you think? I plan on rebooting our DNS server in the morning to
> see
> if it clears the problem. Let me know if you can think of other possible
> causes.
>
> Thanks,
>
> Jim
>
> "Michael Dragone" wrote:
>
>> It sounds like an authentication problem. Is Integrated Windows
>> Authentication still enabled for the OWA virtual directory?
>>
>> "Jim in Cleveland" <JiminClevel***@discussions.microsoft.com> wrote in
>> message news:3748BE89-C12E-4453-8848-C4299F95453A@microsoft.com...
>> > We are running a Windows Server 2003 with Exchange 2003. Last night we
>> > had a
>> > power failure. Upon bringing the systems back up, I've noticed that to
>> > log
>> > into OWA mail, you have to provide a full domain login to get access to
>> > it
>> > (myn***@ourdomain.com). Prior to the power failure, when you clicked
>> > on a
>> > link to get to the web mail, it took you right into your webmail. Now,
>> > it
>> > prompts people for a login and it will only take them to their email
>> > with
>> > a
>> > full domain name. I've stopped and started the exchange services and
>> > have
>> > even rebooted the mail server but the problem persists. Am I looking
>> > at
>> > an
>> > OWA authentication problem here or am I looking at a DNS issue? Hope
>> > someone
>> > can shed some light on this for me.
>> >
>> > Jim