"Elvis" <El***@discussions.microsoft.com> wrote in message
news:523998FF-E3E6-4C5B-9FBB-470048068C88@microsoft.com...
> Hi,
>
> May I make a request to an MVP to report the following bug to Microsoft.
> Renaming a user account causes outlook to display an incorrect name. That
> is
> name <incorrect name>. Using adsi edit to rename the CN value causes major
> problems....Deleteing the Outlook autocomplete cache does not work and
> this
> is not an Outlook problem. Once again I make a plea to an MVP to report
> this
> problem to Microsoft. If there is a fix, I haven't been able to find it.
> Many
> other people in these newsgroups have the same problem but there is no
> clear
> solution!
> Your help is greatly appreciated.
>
> Thanking You
>
> Elvis
> MCSE NT4.0/2000/2003

"Ben M. Schorr - MVP" wrote:

> More detail would be useful.
>
> What version of Exchange?  What steps, exactly, are you using to rename the
> account?  I've renamed lots of user accounts without any problems like this.
> Is the "incorrect name" the previous name (i.e. you change it from Adam to
> Barbara but Adam still displays) or is it some totally other name (i.e. you
> change it from Adam to Barbara and now it displays Charlie)?
>
>
> --
> Aloha,
>
> -Ben-
> Ben M. Schorr, OneNote-MVP
> Roland Schorr & Tower
> http://www.rolandschorr.com
> Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm
>
> **I apologize but I am unable to respond to direct requests for assistance.
> Please post questions and replies here in the newsgroup.  Mahalo!
>
> "Elvis" <El***@discussions.microsoft.com> wrote in message
> news:523998FF-E3E6-4C5B-9FBB-470048068C88@microsoft.com...
> > Hi,
> >
> > May I make a request to an MVP to report the following bug to Microsoft.
> > Renaming a user account causes outlook to display an incorrect name. That
> > is
> > name <incorrect name>. Using adsi edit to rename the CN value causes major
> > problems....Deleteing the Outlook autocomplete cache does not work and
> > this
> > is not an Outlook problem. Once again I make a plea to an MVP to report
> > this
> > problem to Microsoft. If there is a fix, I haven't been able to find it.
> > Many
> > other people in these newsgroups have the same problem but there is no
> > clear
> > solution!
> > Your help is greatly appreciated.
> >
> > Thanking You
> >
> > Elvis
> > MCSE NT4.0/2000/2003
>
>
>

"Elvis" <El***@discussions.microsoft.com> wrote in message
news:E54315B6-EDF4-40E0-BC36-A96262C3E5A8@microsoft.com...
> Hi Ben,
>
> Firstly thanks for your quick repsonse. Details:
>
> Windows 2003 SBS no Service Pack. Outlook 2003 cached mode.
> I went through all the correct details of renaming the account, the alias
> fileds display as etc.
> To clarify the bug in AD and Exchange...and I can get you to reproduce
> this
> error,
> I am sure that you have used Outlook 2003, which means that you are
> familiar
> with the Outlook autocomplete feature. When you type a letter a list with
> drop down alterantives is presented so that you can choose an e-mail
> address
> without typing in the whole address. It is this drop down list that there
> is
> a bug. The list presents e-mails and names with the following format for a
> GAL entry  name <name>
> So my user is karyn smith. We renamed her to karyn hall so when I click in
> Outlook the name that now appears is Karyn Hall <ksmith>. I need it to
> look
> like this
> Karyn Hall <KHall>. Yes I have cleared the outlook autocomplete cache. I
> have rebuilt and updated the GAL and have manually downloaded the address
> book from send/receive etc... The problem lies with the legacyExchangeDN
> (as
> the old username Ksmith is still present in the CN value) and changing
> this
> causes more problems that it fixes.
> Hope this technical details help.
>
> Thanking You
>
> Elvis
> MCSE NT4.0/2000/2003
>
> "Ben M. Schorr - MVP" wrote:
>
>> More detail would be useful.
>>
>> What version of Exchange?  What steps, exactly, are you using to rename
>> the
>> account?  I've renamed lots of user accounts without any problems like
>> this.
>> Is the "incorrect name" the previous name (i.e. you change it from Adam
>> to
>> Barbara but Adam still displays) or is it some totally other name (i.e.
>> you
>> change it from Adam to Barbara and now it displays Charlie)?
>>
>>
>> --
>> Aloha,
>>
>> -Ben-
>> Ben M. Schorr, OneNote-MVP
>> Roland Schorr & Tower
>> http://www.rolandschorr.com
>> Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm
>>
>> **I apologize but I am unable to respond to direct requests for
>> assistance.
>> Please post questions and replies here in the newsgroup.  Mahalo!
>>
>> "Elvis" <El***@discussions.microsoft.com> wrote in message
>> news:523998FF-E3E6-4C5B-9FBB-470048068C88@microsoft.com...
>> > Hi,
>> >
>> > May I make a request to an MVP to report the following bug to
>> > Microsoft.
>> > Renaming a user account causes outlook to display an incorrect name.
>> > That
>> > is
>> > name <incorrect name>. Using adsi edit to rename the CN value causes
>> > major
>> > problems....Deleteing the Outlook autocomplete cache does not work and
>> > this
>> > is not an Outlook problem. Once again I make a plea to an MVP to report
>> > this
>> > problem to Microsoft. If there is a fix, I haven't been able to find
>> > it.
>> > Many
>> > other people in these newsgroups have the same problem but there is no
>> > clear
>> > solution!
>> > Your help is greatly appreciated.
>> >
>> > Thanking You
>> >
>> > Elvis
>> > MCSE NT4.0/2000/2003
>>
>>
>>

"Ben M. Schorr - MVP" wrote:

> Ah.  The problem is actually not with AD then.
>
> The autosuggest list that you're referring to is an Outlook 2003 feature and
> is actually Exchange-independent.  It's stored in the .NK2 file on the local
> workstation.
>
> Start typing her name in an Outlook TO: field.  When the drop list appears
> with the incorrect name use your arrow keys to highlight it (but don't press
> enter) and then press [Delete] to delete it from the .NK2 list.
>
> The go back to your TO: field, start typing her name (or continue typing it
> if it will let you do that) and press ALT+K to force resolution against the
> GAL.  It should be correct now.
>
> Next time you start to type her name the AutoSuggest list should contain
> only her correct name (now that you've used it) or at least not the
> incorrect one (now that you've deleted it).
>
>
> --
> Aloha,
>
> -Ben-
> Ben M. Schorr, OneNote-MVP
> Roland Schorr & Tower
> http://www.rolandschorr.com
> Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm
>
> **I apologize but I am unable to respond to direct requests for assistance.
> Please post questions and replies here in the newsgroup.  Mahalo!
>
> "Elvis" <El***@discussions.microsoft.com> wrote in message
> news:E54315B6-EDF4-40E0-BC36-A96262C3E5A8@microsoft.com...
> > Hi Ben,
> >
> > Firstly thanks for your quick repsonse. Details:
> >
> > Windows 2003 SBS no Service Pack. Outlook 2003 cached mode.
> > I went through all the correct details of renaming the account, the alias
> > fileds display as etc.
> > To clarify the bug in AD and Exchange...and I can get you to reproduce
> > this
> > error,
> > I am sure that you have used Outlook 2003, which means that you are
> > familiar
> > with the Outlook autocomplete feature. When you type a letter a list with
> > drop down alterantives is presented so that you can choose an e-mail
> > address
> > without typing in the whole address. It is this drop down list that there
> > is
> > a bug. The list presents e-mails and names with the following format for a
> > GAL entry  name <name>
> > So my user is karyn smith. We renamed her to karyn hall so when I click in
> > Outlook the name that now appears is Karyn Hall <ksmith>. I need it to
> > look
> > like this
> > Karyn Hall <KHall>. Yes I have cleared the outlook autocomplete cache. I
> > have rebuilt and updated the GAL and have manually downloaded the address
> > book from send/receive etc... The problem lies with the legacyExchangeDN
> > (as
> > the old username Ksmith is still present in the CN value) and changing
> > this
> > causes more problems that it fixes.
> > Hope this technical details help.
> >
> > Thanking You
> >
> > Elvis
> > MCSE NT4.0/2000/2003
> >
> > "Ben M. Schorr - MVP" wrote:
> >
> >> More detail would be useful.
> >>
> >> What version of Exchange?  What steps, exactly, are you using to rename
> >> the
> >> account?  I've renamed lots of user accounts without any problems like
> >> this.
> >> Is the "incorrect name" the previous name (i.e. you change it from Adam
> >> to
> >> Barbara but Adam still displays) or is it some totally other name (i.e.
> >> you
> >> change it from Adam to Barbara and now it displays Charlie)?
> >>
> >>
> >> --
> >> Aloha,
> >>
> >> -Ben-
> >> Ben M. Schorr, OneNote-MVP
> >> Roland Schorr & Tower
> >> http://www.rolandschorr.com
> >> Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm
> >>
> >> **I apologize but I am unable to respond to direct requests for
> >> assistance.
> >> Please post questions and replies here in the newsgroup.  Mahalo!
> >>
> >> "Elvis" <El***@discussions.microsoft.com> wrote in message
> >> news:523998FF-E3E6-4C5B-9FBB-470048068C88@microsoft.com...
> >> > Hi,
> >> >
> >> > May I make a request to an MVP to report the following bug to
> >> > Microsoft.
> >> > Renaming a user account causes outlook to display an incorrect name.
> >> > That
> >> > is
> >> > name <incorrect name>. Using adsi edit to rename the CN value causes
> >> > major
> >> > problems....Deleteing the Outlook autocomplete cache does not work and
> >> > this
> >> > is not an Outlook problem. Once again I make a plea to an MVP to report
> >> > this
> >> > problem to Microsoft. If there is a fix, I haven't been able to find
> >> > it.
> >> > Many
> >> > other people in these newsgroups have the same problem but there is no
> >> > clear
> >> > solution!
> >> > Your help is greatly appreciated.
> >> >
> >> > Thanking You
> >> >
> >> > Elvis
> >> > MCSE NT4.0/2000/2003
> >>
> >>
> >>
>
>
>

"Elvis" wrote:

> Hi Ben,
>
> Thanks...I tried that and it didn't work. I have tried deleting the .nk2
> file and letting it recreate itself. I have turned off cached mode, I have
> tried everything....I like to consider myself pretty tech savy.This one has
> really stumped me..Could you pass it onto Microsoft to let them know that
> there's a bug. My gut instinct tells me its on the AD side somewhere. Thanks
> for your help
>
> Thanks
>
> Elvis
> MCSE NT4.0/2000/2003
>
> "Ben M. Schorr - MVP" wrote:
>
> > Ah.  The problem is actually not with AD then.
> >
> > The autosuggest list that you're referring to is an Outlook 2003 feature and
> > is actually Exchange-independent.  It's stored in the .NK2 file on the local
> > workstation.
> >
> > Start typing her name in an Outlook TO: field.  When the drop list appears
> > with the incorrect name use your arrow keys to highlight it (but don't press
> > enter) and then press [Delete] to delete it from the .NK2 list.
> >
> > The go back to your TO: field, start typing her name (or continue typing it
> > if it will let you do that) and press ALT+K to force resolution against the
> > GAL.  It should be correct now.
> >
> > Next time you start to type her name the AutoSuggest list should contain
> > only her correct name (now that you've used it) or at least not the
> > incorrect one (now that you've deleted it).
> >
> >
> > --
> > Aloha,
> >
> > -Ben-
> > Ben M. Schorr, OneNote-MVP
> > Roland Schorr & Tower
> > http://www.rolandschorr.com
> > Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm
> >
> > **I apologize but I am unable to respond to direct requests for assistance.
> > Please post questions and replies here in the newsgroup.  Mahalo!
> >
> > "Elvis" <El***@discussions.microsoft.com> wrote in message
> > news:E54315B6-EDF4-40E0-BC36-A96262C3E5A8@microsoft.com...
> > > Hi Ben,
> > >
> > > Firstly thanks for your quick repsonse. Details:
> > >
> > > Windows 2003 SBS no Service Pack. Outlook 2003 cached mode.
> > > I went through all the correct details of renaming the account, the alias
> > > fileds display as etc.
> > > To clarify the bug in AD and Exchange...and I can get you to reproduce
> > > this
> > > error,
> > > I am sure that you have used Outlook 2003, which means that you are
> > > familiar
> > > with the Outlook autocomplete feature. When you type a letter a list with
> > > drop down alterantives is presented so that you can choose an e-mail
> > > address
> > > without typing in the whole address. It is this drop down list that there
> > > is
> > > a bug. The list presents e-mails and names with the following format for a
> > > GAL entry  name <name>
> > > So my user is karyn smith. We renamed her to karyn hall so when I click in
> > > Outlook the name that now appears is Karyn Hall <ksmith>. I need it to
> > > look
> > > like this
> > > Karyn Hall <KHall>. Yes I have cleared the outlook autocomplete cache. I
> > > have rebuilt and updated the GAL and have manually downloaded the address
> > > book from send/receive etc... The problem lies with the legacyExchangeDN
> > > (as
> > > the old username Ksmith is still present in the CN value) and changing
> > > this
> > > causes more problems that it fixes.
> > > Hope this technical details help.
> > >
> > > Thanking You
> > >
> > > Elvis
> > > MCSE NT4.0/2000/2003
> > >
> > > "Ben M. Schorr - MVP" wrote:
> > >
> > >> More detail would be useful.
> > >>
> > >> What version of Exchange?  What steps, exactly, are you using to rename
> > >> the
> > >> account?  I've renamed lots of user accounts without any problems like
> > >> this.
> > >> Is the "incorrect name" the previous name (i.e. you change it from Adam
> > >> to
> > >> Barbara but Adam still displays) or is it some totally other name (i.e.
> > >> you
> > >> change it from Adam to Barbara and now it displays Charlie)?
> > >>
> > >>
> > >> --
> > >> Aloha,
> > >>
> > >> -Ben-
> > >> Ben M. Schorr, OneNote-MVP
> > >> Roland Schorr & Tower
> > >> http://www.rolandschorr.com
> > >> Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm
> > >>
> > >> **I apologize but I am unable to respond to direct requests for
> > >> assistance.
> > >> Please post questions and replies here in the newsgroup.  Mahalo!
> > >>
> > >> "Elvis" <El***@discussions.microsoft.com> wrote in message
> > >> news:523998FF-E3E6-4C5B-9FBB-470048068C88@microsoft.com...
> > >> > Hi,
> > >> >
> > >> > May I make a request to an MVP to report the following bug to
> > >> > Microsoft.
> > >> > Renaming a user account causes outlook to display an incorrect name.
> > >> > That
> > >> > is
> > >> > name <incorrect name>. Using adsi edit to rename the CN value causes
> > >> > major
> > >> > problems....Deleteing the Outlook autocomplete cache does not work and
> > >> > this
> > >> > is not an Outlook problem. Once again I make a plea to an MVP to report
> > >> > this
> > >> > problem to Microsoft. If there is a fix, I haven't been able to find
> > >> > it.
> > >> > Many
> > >> > other people in these newsgroups have the same problem but there is no
> > >> > clear
> > >> > solution!
> > >> > Your help is greatly appreciated.
> > >> >
> > >> > Thanking You
> > >> >
> > >> > Elvis
> > >> > MCSE NT4.0/2000/2003
> > >>
> > >>
> > >>
> >
> >
> >