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Setting up external email contactHello,
I am an exchange novice. I am located in the US. I have a user in our China office that has had problems receiving email from us. He setup a seperate account (.cn)and asked me to create a contact for him here. He also asked me to have a copy of any email sent to his account here sent to his .cn account. Sometimes (and this is what I don't understand) emails are bounced back that were addressed to his external address. They come back with the following error message: Could not deliver the message in the time limit specified. Please retry or contact your administrator. servername.domain name.com#4.4.7. Another thing I do not understand is that the server that seems to be delivering the message is located in the UK. I believe error 4.4.7 means there may be a problem on the receiving end. The user says that we are the only ones unable to consistently send email. How do I troubleshoot this? Thanks On Wed, 17 May 2006 09:25:02 -0700, jmac955i
<jmcdon***@trinitydatasolutions.com> wrote: Show quote >Hello, Explain again what you say is in the UK?> >I am an exchange novice. I am located in the US. I have a user in our >China office that has had problems receiving email from us. He setup a >seperate account (.cn)and asked me to create a contact for him here. He also >asked me to have a copy of any email sent to his account here sent to his .cn >account. >Sometimes (and this is what I don't understand) emails are bounced back that >were addressed to his external address. They come back with the following >error message: Could not deliver the message in the time limit specified. >Please retry or contact your administrator. servername.domain name.com#4.4.7. >Another thing I do not understand is that the server that seems to be >delivering the message is located in the UK. >I believe error 4.4.7 means there may be a problem on the receiving end. >The user says that we are the only ones unable to consistently send email. >How do I troubleshoot this? >Thanks Your mail server is trying to send a message to China and it's going to the UK instead? This is a reply to Mark Arnold. For some reason the page is not loading
correctly when I try to respond to you. The reply option is not visible and I cannot scroll down to where it would be. Users are sending email to a user in China. He had problems receiving email from us so he setup a seperate acct (usern***@ourcompanyname.com.cn) and had me send a copy of any email sent to him here to his .cn acct. Most times this works, occasionally though we get an NDR from an Exchange server we have in our UK office. The message says: Could not deliver the message in the time limit specified. Please retry or contact your administrator. sgiuk2k3mail1.spectra-gases.com #4.4.7. Show quote "jmac955i" wrote: > Hello, > > I am an exchange novice. I am located in the US. I have a user in our > China office that has had problems receiving email from us. He setup a > seperate account (.cn)and asked me to create a contact for him here. He also > asked me to have a copy of any email sent to his account here sent to his .cn > account. > Sometimes (and this is what I don't understand) emails are bounced back that > were addressed to his external address. They come back with the following > error message: Could not deliver the message in the time limit specified. > Please retry or contact your administrator. servername.domain name.com#4.4.7. > Another thing I do not understand is that the server that seems to be > delivering the message is located in the UK. > I believe error 4.4.7 means there may be a problem on the receiving end. > The user says that we are the only ones unable to consistently send email. > How do I troubleshoot this? > Thanks  |
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