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Default reply addressWe recently had our website revamped and added a new customer support email address and link. I originally had set this up as a new user because multiple people might have accessed through OWA. Now they decided it should be forwarded to just "John Doe". I've done that and verified it works. When he replies however, the default reply address comes from him personally instead of the customersupp***@xxx.com email address. I know I can change the default reply address if the customersupport email address is just added to John Doe's list of email addresses. Because it shows as a duplicate, I know I have to remove it as a User. The question I need answered is: Is it possible for replies to come from both email addresses when either forwarded to an individual or just added to an individual's list of email addresses? How do I accomplish this? Thanks for your help. -- Debra Westfall Administrative Assistant - If there's an existing recipient with a particular address, you cannot
assign this to another recipient as well - addresses need to be unique. - If the sender is using Outlook, you can assign him/her "Send As" permission on that (customersupport) mailbox. When the sender replies to a message, the From field in the message needs to be populated with the CustomerSupport mailbox' display name/smtp address. -- Show quoteBharat Suneja MVP - Exchange www.zenprise.com NEW blog location: www.exchangepedia.com/blog ---------------------------------------------- "Debra Westfall" <jnpa-t***@hotmail.com.(donotspam)> wrote in message news:E734B69A-127F-49C2-BE5E-4D39618F5235@microsoft.com... > Hello, > > We recently had our website revamped and added a new customer support > address and link. I originally had set this up as a new user because > multiple people might have accessed through OWA. > > Now they decided it should be forwarded to just "John Doe". I've done > that > and verified it works. When he replies however, the default reply address > comes from him personally instead of the customersupp***@xxx.com email > address. > > I know I can change the default reply address if the customersupport email > address is just added to John Doe's list of email addresses. Because it > shows as a duplicate, I know I have to remove it as a User. > > The question I need answered is: Is it possible for replies to come from > both email addresses when either forwarded to an individual or just added > to > an individual's list of email addresses? How do I accomplish this? > > Thanks for your help. > -- > Debra Westfall > Administrative Assistant The sender is using Outlook. How do I assign him the "Save As" permission?
Is that in Outlook or in Exchange? I looked in both programs and couldn't see where to assign it. We are using Exchange 2003 and Outlook 2003. Thanks, -- Show quoteDebra Westfall Administrative Assistant "Bharat Suneja [MVP]" wrote: > - If there's an existing recipient with a particular address, you cannot > assign this to another recipient as well - addresses need to be unique. > - If the sender is using Outlook, you can assign him/her "Send As" > permission on that (customersupport) mailbox. When the sender replies to a > message, the From field in the message needs to be populated with the > CustomerSupport mailbox' display name/smtp address. > > -- > Bharat Suneja > MVP - Exchange > www.zenprise.com > NEW blog location: > www.exchangepedia.com/blog > ---------------------------------------------- > > > "Debra Westfall" <jnpa-t***@hotmail.com.(donotspam)> wrote in message > news:E734B69A-127F-49C2-BE5E-4D39618F5235@microsoft.com... > > Hello, > > > > We recently had our website revamped and added a new customer support > > address and link. I originally had set this up as a new user because > > multiple people might have accessed through OWA. > > > > Now they decided it should be forwarded to just "John Doe". I've done > > that > > and verified it works. When he replies however, the default reply address > > comes from him personally instead of the customersupp***@xxx.com email > > address. > > > > I know I can change the default reply address if the customersupport email > > address is just added to John Doe's list of email addresses. Because it > > shows as a duplicate, I know I have to remove it as a User. > > > > The question I need answered is: Is it possible for replies to come from > > both email addresses when either forwarded to an individual or just added > > to > > an individual's list of email addresses? How do I accomplish this? > > > > Thanks for your help. > > -- > > Debra Westfall > > Administrative Assistant > > > It's the "Send As" permission. You assign it from the target account (i.e.
CustomerSupport account in your case) properties | Security tab. -- Show quoteBharat Suneja MVP - Exchange www.zenprise.com NEW blog location: www.exchangepedia.com/blog ---------------------------------------------- "Debra Westfall" <jnpa-t***@hotmail.com.(donotspam)> wrote in message news:FDDF94D4-C96E-4D23-9480-7B323233BDAE@microsoft.com... > The sender is using Outlook. How do I assign him the "Save As" > permission? > Is that in Outlook or in Exchange? I looked in both programs and couldn't > see where to assign it. We are using Exchange 2003 and Outlook 2003. > > Thanks, > -- > Debra Westfall > Administrative Assistant > > > "Bharat Suneja [MVP]" wrote: > >> - If there's an existing recipient with a particular address, you cannot >> assign this to another recipient as well - addresses need to be unique. >> - If the sender is using Outlook, you can assign him/her "Send As" >> permission on that (customersupport) mailbox. When the sender replies to >> a >> message, the From field in the message needs to be populated with the >> CustomerSupport mailbox' display name/smtp address. >> >> -- >> Bharat Suneja >> MVP - Exchange >> www.zenprise.com >> NEW blog location: >> www.exchangepedia.com/blog >> ---------------------------------------------- >> >> >> "Debra Westfall" <jnpa-t***@hotmail.com.(donotspam)> wrote in message >> news:E734B69A-127F-49C2-BE5E-4D39618F5235@microsoft.com... >> > Hello, >> > >> > We recently had our website revamped and added a new customer support >> > address and link. I originally had set this up as a new user because >> > multiple people might have accessed through OWA. >> > >> > Now they decided it should be forwarded to just "John Doe". I've done >> > that >> > and verified it works. When he replies however, the default reply >> > address >> > comes from him personally instead of the customersupp***@xxx.com email >> > address. >> > >> > I know I can change the default reply address if the customersupport >> > address is just added to John Doe's list of email addresses. Because >> > it >> > shows as a duplicate, I know I have to remove it as a User. >> > >> > The question I need answered is: Is it possible for replies to come >> > from >> > both email addresses when either forwarded to an individual or just >> > added >> > to >> > an individual's list of email addresses? How do I accomplish this? >> > >> > Thanks for your help. >> > -- >> > Debra Westfall >> > Administrative Assistant >> >> >> Thanks for your assistance with this.
I found the "Send As" permission, assigned "John Doe", sent an email to the CustomerSupport account which is forwarded to John Doe. He replied to it and when I received it back it still shows as coming from John Doe and NOT Customer Support. Did I miss something? -- Show quoteDebra Westfall Administrative Assistant "Bharat Suneja [MVP]" wrote: > It's the "Send As" permission. You assign it from the target account (i.e. > CustomerSupport account in your case) properties | Security tab. > -- > Bharat Suneja > MVP - Exchange > www.zenprise.com > NEW blog location: > www.exchangepedia.com/blog > ---------------------------------------------- > > > "Debra Westfall" <jnpa-t***@hotmail.com.(donotspam)> wrote in message > news:FDDF94D4-C96E-4D23-9480-7B323233BDAE@microsoft.com... > > The sender is using Outlook. How do I assign him the "Save As" > > permission? > > Is that in Outlook or in Exchange? I looked in both programs and couldn't > > see where to assign it. We are using Exchange 2003 and Outlook 2003. > > > > Thanks, > > -- > > Debra Westfall > > Administrative Assistant > > > > > > "Bharat Suneja [MVP]" wrote: > > > >> - If there's an existing recipient with a particular address, you cannot > >> assign this to another recipient as well - addresses need to be unique. > >> - If the sender is using Outlook, you can assign him/her "Send As" > >> permission on that (customersupport) mailbox. When the sender replies to > >> a > >> message, the From field in the message needs to be populated with the > >> CustomerSupport mailbox' display name/smtp address. > >> > >> -- > >> Bharat Suneja > >> MVP - Exchange > >> www.zenprise.com > >> NEW blog location: > >> www.exchangepedia.com/blog > >> ---------------------------------------------- > >> > >> > >> "Debra Westfall" <jnpa-t***@hotmail.com.(donotspam)> wrote in message > >> news:E734B69A-127F-49C2-BE5E-4D39618F5235@microsoft.com... > >> > Hello, > >> > > >> > We recently had our website revamped and added a new customer support > >> > address and link. I originally had set this up as a new user because > >> > multiple people might have accessed through OWA. > >> > > >> > Now they decided it should be forwarded to just "John Doe". I've done > >> > that > >> > and verified it works. When he replies however, the default reply > >> > address > >> > comes from him personally instead of the customersupp***@xxx.com email > >> > address. > >> > > >> > I know I can change the default reply address if the customersupport > >> > address is just added to John Doe's list of email addresses. Because > >> > it > >> > shows as a duplicate, I know I have to remove it as a User. > >> > > >> > The question I need answered is: Is it possible for replies to come > >> > from > >> > both email addresses when either forwarded to an individual or just > >> > added > >> > to > >> > an individual's list of email addresses? How do I accomplish this? > >> > > >> > Thanks for your help. > >> > -- > >> > Debra Westfall > >> > Administrative Assistant > >> > >> > >> > > > When he replied to it, did he insert "Customer Support" in the From field?
-- Show quoteBharat Suneja MVP - Exchange www.zenprise.com NEW blog location: www.exchangepedia.com/blog ---------------------------------------------- "Debra Westfall" <jnpa-t***@hotmail.com.(donotspam)> wrote in message news:FBB175B0-77B0-4FEA-AE5D-B0A89F427730@microsoft.com... > Thanks for your assistance with this. > > I found the "Send As" permission, assigned "John Doe", sent an email to > the > CustomerSupport account which is forwarded to John Doe. He replied to it > and > when I received it back it still shows as coming from John Doe and NOT > Customer Support. Did I miss something? > > -- > Debra Westfall > Administrative Assistant > > > "Bharat Suneja [MVP]" wrote: > >> It's the "Send As" permission. You assign it from the target account >> (i.e. >> CustomerSupport account in your case) properties | Security tab. >> -- >> Bharat Suneja >> MVP - Exchange >> www.zenprise.com >> NEW blog location: >> www.exchangepedia.com/blog >> ---------------------------------------------- >> >> >> "Debra Westfall" <jnpa-t***@hotmail.com.(donotspam)> wrote in message >> news:FDDF94D4-C96E-4D23-9480-7B323233BDAE@microsoft.com... >> > The sender is using Outlook. How do I assign him the "Save As" >> > permission? >> > Is that in Outlook or in Exchange? I looked in both programs and >> > couldn't >> > see where to assign it. We are using Exchange 2003 and Outlook 2003. >> > >> > Thanks, >> > -- >> > Debra Westfall >> > Administrative Assistant >> > >> > >> > "Bharat Suneja [MVP]" wrote: >> > >> >> - If there's an existing recipient with a particular address, you >> >> cannot >> >> assign this to another recipient as well - addresses need to be >> >> unique. >> >> - If the sender is using Outlook, you can assign him/her "Send As" >> >> permission on that (customersupport) mailbox. When the sender replies >> >> to >> >> a >> >> message, the From field in the message needs to be populated with the >> >> CustomerSupport mailbox' display name/smtp address. >> >> >> >> -- >> >> Bharat Suneja >> >> MVP - Exchange >> >> www.zenprise.com >> >> NEW blog location: >> >> www.exchangepedia.com/blog >> >> ---------------------------------------------- >> >> >> >> >> >> "Debra Westfall" <jnpa-t***@hotmail.com.(donotspam)> wrote in message >> >> news:E734B69A-127F-49C2-BE5E-4D39618F5235@microsoft.com... >> >> > Hello, >> >> > >> >> > We recently had our website revamped and added a new customer >> >> > support >> >> > address and link. I originally had set this up as a new user >> >> > because >> >> > multiple people might have accessed through OWA. >> >> > >> >> > Now they decided it should be forwarded to just "John Doe". I've >> >> > done >> >> > that >> >> > and verified it works. When he replies however, the default reply >> >> > address >> >> > comes from him personally instead of the customersupp***@xxx.com >> >> > address. >> >> > >> >> > I know I can change the default reply address if the customersupport >> >> > address is just added to John Doe's list of email addresses. >> >> > Because >> >> > it >> >> > shows as a duplicate, I know I have to remove it as a User. >> >> > >> >> > The question I need answered is: Is it possible for replies to come >> >> > from >> >> > both email addresses when either forwarded to an individual or just >> >> > added >> >> > to >> >> > an individual's list of email addresses? How do I accomplish this? >> >> > >> >> > Thanks for your help. >> >> > -- >> >> > Debra Westfall >> >> > Administrative Assistant >> >> >> >> >> >> >> >> >>  |
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