problem with email account getting 'jammed'

22 May 2006 9:19 AM

craphereplease

Hi all

We're running Exchange 2003 and are having problems with one particular
account. It is running on a PC that is offsite, connecting via a VPN.
It's a POP3 account and the users access it using Outlook Express. The
problem is that sometimes an email just seems to get stuck and they
can't receive anything that is behind it. Someone else from the company
can open their mailbox and forward the mails to another account on that
site and the mails are then sent onto the original PC, which works fine
which would surely suggest that there's nothing wrong with the actual
emails? The PC in question is networked wirelessly, if that matters.
Funnily enough, it usually happens on Friday evenings - it was thought
to be an email from a particular company that causes it but emails from
that source have also come through successfully.

I've turned on logging on the POP3 Service on the mail server but
looking in the event logs nothing really jumps out as being wrong -
just connections opening, logging into mailboxes and then closing
again. Don't know what else to do!

Can anyone help?

Thanks,
Iain

24 May 2006 2:02 AM

John Oliver, Jr. [MVP]

I am not sure I understand what you mean by "emails getting stuck and they
cannot receive anything behind it"? When you say connecting via VPN, is
this a dedicated VPN or Client VPN? If this is just happening on Friday
evening, can you have the user at this machine try to telnet to Port 110 of
the Exchange Server to see if he/she gets a response?

--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2006
Microsoft Certified Partner

<craphereple***@hotmail.com> wrote in message

Show quote

news:1148289585.059144.28860@u72g2000cwu.googlegroups.com...
> Hi all
>
> We're running Exchange 2003 and are having problems with one particular
> account. It is running on a PC that is offsite, connecting via a VPN.
> It's a POP3 account and the users access it using Outlook Express. The
> problem is that sometimes an email just seems to get stuck and they
> can't receive anything that is behind it. Someone else from the company
> can open their mailbox and forward the mails to another account on that
> site and the mails are then sent onto the original PC, which works fine
> which would surely suggest that there's nothing wrong with the actual
> emails? The PC in question is networked wirelessly, if that matters.
> Funnily enough, it usually happens on Friday evenings - it was thought
> to be an email from a particular company that causes it but emails from
> that source have also come through successfully.
>
> I've turned on logging on the POP3 Service on the mail server but
> looking in the event logs nothing really jumps out as being wrong -
> just connections opening, logging into mailboxes and then closing
> again. Don't know what else to do!
>
> Can anyone help?
>
> Thanks,
> Iain
>