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Outlook 2003 users cannot connect through vpn"I have an environment with exchange 2003.My remote sales people have outlook
2003 as the client and connect via vpn.Every so often they successfully connect via vpn but outlook look sits at the "trying to connect to the exchange server" error.This situation can only be resolved by rebooting the exchange server.I cannot see any errors in the event log. Can anyone help me out here please. Thanks In news:DF14CEC7-E419-4772-9993-6C4910F869F0@microsoft.com, DP <D*@discussions.microsoft.com> typed:> I have an environment with exchange 2003.My remote sales people have What else can they, or can't they, connect to? I'd say the VPN is likely the > outlook 2003 as the client and connect via vpn.Every so often they > successfully connect via vpn but outlook look sits at the "trying to > connect to the exchange server" error.This situation can only be > resolved by rebooting the exchange server.I cannot see any errors in > the event log. > Can anyone help me out here please. > > Thanks culprit, but you haven't really provided enough info. That said - why not use RPC over HTTPS, which is far easier anyway? The VPN is fine.The firewall authenticates. They can authenticate fine. Once
connected, they can access other resources on the network.They can also ping the exchange server.for some reason outlook has a problem connecting.These are several sales people from around the country so I cannot attribute it to a slow connection on their end either.But rebooting the exchange server restores connectivity.It is very wierd.the server looks healthy. Show quote "Lanwench [MVP - Exchange]" wrote: > > > In news:DF14CEC7-E419-4772-9993-6C4910F869F0@microsoft.com, > DP <D*@discussions.microsoft.com> typed: > > I have an environment with exchange 2003.My remote sales people have > > outlook 2003 as the client and connect via vpn.Every so often they > > successfully connect via vpn but outlook look sits at the "trying to > > connect to the exchange server" error.This situation can only be > > resolved by rebooting the exchange server.I cannot see any errors in > > the event log. > > Can anyone help me out here please. > > > > Thanks > > What else can they, or can't they, connect to? I'd say the VPN is likely the > culprit, but you haven't really provided enough info. > > That said - why not use RPC over HTTPS, which is far easier anyway? > > > In news:78B3DD25-3CD0-438C-9088-1DAE728F3F4E@microsoft.com, DP <D*@discussions.microsoft.com> typed:> The VPN is fine.The firewall authenticates. They can authenticate Can they access any other resources on *this* server? A file share you > fine. Once connected, they can access other resources on the > network.They can also ping the exchange server.for some reason > outlook has a problem connecting.These are several sales people from > around the country so I cannot attribute it to a slow connection on > their end either.But rebooting the exchange server restores > connectivity.It is very wierd.the server looks healthy. (temporarily) set up? (I still think RPC is a lot nicer) Show quote > > "Lanwench [MVP - Exchange]" wrote: > >> >> >> In news:DF14CEC7-E419-4772-9993-6C4910F869F0@microsoft.com, >> DP <D*@discussions.microsoft.com> typed: >>> I have an environment with exchange 2003.My remote sales people have >>> outlook 2003 as the client and connect via vpn.Every so often they >>> successfully connect via vpn but outlook look sits at the "trying to >>> connect to the exchange server" error.This situation can only be >>> resolved by rebooting the exchange server.I cannot see any errors in >>> the event log. >>> Can anyone help me out here please. >>> >>> Thanks >> >> What else can they, or can't they, connect to? I'd say the VPN is >> likely the culprit, but you haven't really provided enough info. >> >> That said - why not use RPC over HTTPS, which is far easier anyway? Lawrence,
I can access the resources on the exchange server. Michael, i will try your suggestion. Thanks, Show quote "Lanwench [MVP - Exchange]" wrote: > > > In news:78B3DD25-3CD0-438C-9088-1DAE728F3F4E@microsoft.com, > DP <D*@discussions.microsoft.com> typed: > > The VPN is fine.The firewall authenticates. They can authenticate > > fine. Once connected, they can access other resources on the > > network.They can also ping the exchange server.for some reason > > outlook has a problem connecting.These are several sales people from > > around the country so I cannot attribute it to a slow connection on > > their end either.But rebooting the exchange server restores > > connectivity.It is very wierd.the server looks healthy. > > Can they access any other resources on *this* server? A file share you > (temporarily) set up? > (I still think RPC is a lot nicer) > > > > > "Lanwench [MVP - Exchange]" wrote: > > > >> > >> > >> In news:DF14CEC7-E419-4772-9993-6C4910F869F0@microsoft.com, > >> DP <D*@discussions.microsoft.com> typed: > >>> I have an environment with exchange 2003.My remote sales people have > >>> outlook 2003 as the client and connect via vpn.Every so often they > >>> successfully connect via vpn but outlook look sits at the "trying to > >>> connect to the exchange server" error.This situation can only be > >>> resolved by rebooting the exchange server.I cannot see any errors in > >>> the event log. > >>> Can anyone help me out here please. > >>> > >>> Thanks > >> > >> What else can they, or can't they, connect to? I'd say the VPN is > >> likely the culprit, but you haven't really provided enough info. > >> > >> That said - why not use RPC over HTTPS, which is far easier anyway? > > > On Wed, 24 May 2006 16:59:02 -0700, DP wrote in
microsoft.public.exchange.misc: >I have an environment with exchange 2003.My remote sales people have outlook I found that problems with Outlook connecting to the Exchange server>2003 as the client and connect via vpn.Every so often they successfully >connect via vpn but outlook look sits at the "trying to connect to the >exchange server" error.This situation can only be resolved by rebooting the >exchange server.I cannot see any errors in the event log. >Can anyone help me out here please. over a VPN are mostly caused by DNS difficulties. Typical scenario: they can map network drives, they can ping the Exchange server, they can telnet to port 25 on the Exchange server, but Outlook doesn't want to connect. I found it easiest to correct by providing an appropriate entry in the hosts file.  |
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