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Multiple people using 1 mailbox HELP !!We have a few mailboxes that we need multiple people to have access to, I never had a problem doing this using exchange 2000 and outlook 2000 but since I upgraded I can not get it to work (upgraded to exchange 2003 and outlook 2003) example john***@abc.com is set up on exchange as a mailbox and jane***@abc.com both need access to sa***@abc.com and supp***@abc.com previously I would just set up their account then add sales and support under the advanced tab on the exchange server where it says open these additional mailboxes. Since I changed over john***@abc.com and jane***@abc.com their mailbox works fine, I added sales and support to john***@abc.com and that worked fine, but when I added them to jane***@abc.com it comes up with unable to display the folder. Microsoft Office Outlook could not access the specified folder location. I have not run into this problem before, I do not know if there is something I need to do different with Exchange 2003 or Outlook 2003 that I am missing. Thank you Mell Q. Why not just create a distribution group called Sales and Support then
add John and Jane? - Jason (Tn IT Guy) Show quote "Ky IT Guy" <kyit***@gmail.com> wrote in message news:usklockiGHA.4912@TK2MSFTNGP03.phx.gbl... > Thanks in advance for the help here is the situtation > > We have a few mailboxes that we need multiple people to have access to, I > never had a problem doing this using exchange 2000 and outlook 2000 but > since I upgraded I can not get it to work (upgraded to exchange 2003 and > outlook 2003) > > example > > john***@abc.com is set up on exchange as a mailbox and jane***@abc.com > > both need access to sa***@abc.com and supp***@abc.com > > previously I would just set up their account then add sales and support > under the advanced tab on the exchange server where it says open these > additional mailboxes. > > Since I changed over john***@abc.com and jane***@abc.com their mailbox > works > fine, I added sales and support to john***@abc.com and that worked fine, > but > when I added them to jane***@abc.com it comes up with unable to display > the > folder. Microsoft Office Outlook could not access the specified folder > location. > > I have not run into this problem before, I do not know if there is > something > I need to do different with Exchange 2003 or Outlook 2003 that I am > missing. > > Thank you > > > Mell > > Or another option: login to the mailbox with outlook as the user, and
delegate access ? This may be more fiddly , 'cos I can't remember if ou have to delegate access to each folder in turn... -- Show quoteRhidian Thomas Senior Computer Officer (Servers) "Jason Martin" wrote: > Q. Why not just create a distribution group called Sales and Support then > add John and Jane? > > - Jason (Tn IT Guy) > > "Ky IT Guy" <kyit***@gmail.com> wrote in message > news:usklockiGHA.4912@TK2MSFTNGP03.phx.gbl... > > Thanks in advance for the help here is the situtation > > > > We have a few mailboxes that we need multiple people to have access to, I > > never had a problem doing this using exchange 2000 and outlook 2000 but > > since I upgraded I can not get it to work (upgraded to exchange 2003 and > > outlook 2003) > > > > example > > > > john***@abc.com is set up on exchange as a mailbox and jane***@abc.com > > > > both need access to sa***@abc.com and supp***@abc.com > > > > previously I would just set up their account then add sales and support > > under the advanced tab on the exchange server where it says open these > > additional mailboxes. > > > > Since I changed over john***@abc.com and jane***@abc.com their mailbox > > works > > fine, I added sales and support to john***@abc.com and that worked fine, > > but > > when I added them to jane***@abc.com it comes up with unable to display > > the > > folder. Microsoft Office Outlook could not access the specified folder > > location. > > > > I have not run into this problem before, I do not know if there is > > something > > I need to do different with Exchange 2003 or Outlook 2003 that I am > > missing. > > > > Thank you > > > > > > Mell > > > > > > > The way the guys who use this shared box have it organized is so that they
can see when the email has been read and organized into one of the subfolders under the Sales / Support mailbox heading and can also see when someone has replied and what the reply was, I am afraid if I do it this way that they will all recieve the message but not know who is taking care of it. Mell Show quote "Jason Martin" <jason[dot]martin[at]triatechnology-dot-com> wrote in message news:O8aqGkkiGHA.1276@TK2MSFTNGP03.phx.gbl... > Q. Why not just create a distribution group called Sales and Support then > add John and Jane? > > - Jason (Tn IT Guy) > > "Ky IT Guy" <kyit***@gmail.com> wrote in message > news:usklockiGHA.4912@TK2MSFTNGP03.phx.gbl... > > Thanks in advance for the help here is the situtation > > > > We have a few mailboxes that we need multiple people to have access to, I > > never had a problem doing this using exchange 2000 and outlook 2000 but > > since I upgraded I can not get it to work (upgraded to exchange 2003 and > > outlook 2003) > > > > example > > > > john***@abc.com is set up on exchange as a mailbox and jane***@abc.com > > > > both need access to sa***@abc.com and supp***@abc.com > > > > previously I would just set up their account then add sales and support > > under the advanced tab on the exchange server where it says open these > > additional mailboxes. > > > > Since I changed over john***@abc.com and jane***@abc.com their mailbox > > works > > fine, I added sales and support to john***@abc.com and that worked fine, > > but > > when I added them to jane***@abc.com it comes up with unable to display > > the > > folder. Microsoft Office Outlook could not access the specified folder > > location. > > > > I have not run into this problem before, I do not know if there is > > something > > I need to do different with Exchange 2003 or Outlook 2003 that I am > > missing. > > > > Thank you > > > > > > Mell > > > > > > You can make the mailbox and give each user full mailbox rights within AD
Exchange Advanced Tab/ Mailbox Rights. Then use the Advance settings within Outlook Exchnage account settings to add additional mailboxes. Each user would have their own mailbox tree as well as the shared tree. That will allow each user to see what is unread or not. Another option is to uses public folders but this will not give you the read unread options you want as each user would make the items unread on their own. Show quote "Jason Martin" <jason[dot]martin[at]triatechnology-dot-com> wrote in message news:O8aqGkkiGHA.1276@TK2MSFTNGP03.phx.gbl... > Q. Why not just create a distribution group called Sales and Support then > add John and Jane? > > - Jason (Tn IT Guy) > > "Ky IT Guy" <kyit***@gmail.com> wrote in message > news:usklockiGHA.4912@TK2MSFTNGP03.phx.gbl... >> Thanks in advance for the help here is the situtation >> >> We have a few mailboxes that we need multiple people to have access to, >> I >> never had a problem doing this using exchange 2000 and outlook 2000 but >> since I upgraded I can not get it to work (upgraded to exchange 2003 and >> outlook 2003) >> >> example >> >> john***@abc.com is set up on exchange as a mailbox and jane***@abc.com >> >> both need access to sa***@abc.com and supp***@abc.com >> >> previously I would just set up their account then add sales and support >> under the advanced tab on the exchange server where it says open these >> additional mailboxes. >> >> Since I changed over john***@abc.com and jane***@abc.com their mailbox >> works >> fine, I added sales and support to john***@abc.com and that worked fine, >> but >> when I added them to jane***@abc.com it comes up with unable to display >> the >> folder. Microsoft Office Outlook could not access the specified folder >> location. >> >> I have not run into this problem before, I do not know if there is >> something >> I need to do different with Exchange 2003 or Outlook 2003 that I am >> missing. >> >> Thank you >> >> >> Mell >> >> > > Thanks Adam
That worked, (I am not sure how I over looked that as many times as I was going through everything trying to find what it could possibly be.) Thanks Much Mell Show quote "Adam" <Adam@nospam.ni> wrote in message news:eWRrJGniGHA.2456@TK2MSFTNGP04.phx.gbl... > You can make the mailbox and give each user full mailbox rights within AD > Exchange Advanced Tab/ Mailbox Rights. > > Then use the Advance settings within Outlook Exchnage account settings to > add additional mailboxes. > > Each user would have their own mailbox tree as well as the shared tree. > > That will allow each user to see what is unread or not. > > Another option is to uses public folders but this will not give you the read > unread options you want as each user would make the items unread on their > own. > > > "Jason Martin" <jason[dot]martin[at]triatechnology-dot-com> wrote in message > news:O8aqGkkiGHA.1276@TK2MSFTNGP03.phx.gbl... > > Q. Why not just create a distribution group called Sales and Support then > > add John and Jane? > > > > - Jason (Tn IT Guy) > > > > "Ky IT Guy" <kyit***@gmail.com> wrote in message > > news:usklockiGHA.4912@TK2MSFTNGP03.phx.gbl... > >> Thanks in advance for the help here is the situtation > >> > >> We have a few mailboxes that we need multiple people to have access to, > >> I > >> never had a problem doing this using exchange 2000 and outlook 2000 but > >> since I upgraded I can not get it to work (upgraded to exchange 2003 and > >> outlook 2003) > >> > >> example > >> > >> john***@abc.com is set up on exchange as a mailbox and jane***@abc.com > >> > >> both need access to sa***@abc.com and supp***@abc.com > >> > >> previously I would just set up their account then add sales and support > >> under the advanced tab on the exchange server where it says open these > >> additional mailboxes. > >> > >> Since I changed over john***@abc.com and jane***@abc.com their mailbox > >> works > >> fine, I added sales and support to john***@abc.com and that worked fine, > >> but > >> when I added them to jane***@abc.com it comes up with unable to display > >> the > >> folder. Microsoft Office Outlook could not access the specified folder > >> location. > >> > >> I have not run into this problem before, I do not know if there is > >> something > >> I need to do different with Exchange 2003 or Outlook 2003 that I am > >> missing. > >> > >> Thank you > >> > >> > >> Mell > >> > >> > > > > > > So Jane can't get into either the sales or support mailboxes? Is her real
mailbox on the same server as the two shared mailboxes? -Peter Show quote "Ky IT Guy" <kyit***@gmail.com> wrote in message news:usklockiGHA.4912@TK2MSFTNGP03.phx.gbl... > Thanks in advance for the help here is the situtation > > We have a few mailboxes that we need multiple people to have access to, I > never had a problem doing this using exchange 2000 and outlook 2000 but > since I upgraded I can not get it to work (upgraded to exchange 2003 and > outlook 2003) > > example > > john***@abc.com is set up on exchange as a mailbox and jane***@abc.com > > both need access to sa***@abc.com and supp***@abc.com > > previously I would just set up their account then add sales and support > under the advanced tab on the exchange server where it says open these > additional mailboxes. > > Since I changed over john***@abc.com and jane***@abc.com their mailbox > works > fine, I added sales and support to john***@abc.com and that worked fine, > but > when I added them to jane***@abc.com it comes up with unable to display > the > folder. Microsoft Office Outlook could not access the specified folder > location. > > I have not run into this problem before, I do not know if there is > something > I need to do different with Exchange 2003 or Outlook 2003 that I am > missing. > > Thank you > > > Mell > > Yes all mailboxes are on the same server SERVER2 all as of yesterday morning
were on SERVER1 and moved over to SERVER2 yesterday late afternoon. Show quote "Peter Durkee" <pdurkee@mac.invalid> wrote in message news:eEFHBdmiGHA.3496@TK2MSFTNGP04.phx.gbl... > So Jane can't get into either the sales or support mailboxes? Is her real > mailbox on the same server as the two shared mailboxes? > > -Peter > > "Ky IT Guy" <kyit***@gmail.com> wrote in message > news:usklockiGHA.4912@TK2MSFTNGP03.phx.gbl... > > Thanks in advance for the help here is the situtation > > > > We have a few mailboxes that we need multiple people to have access to, I > > never had a problem doing this using exchange 2000 and outlook 2000 but > > since I upgraded I can not get it to work (upgraded to exchange 2003 and > > outlook 2003) > > > > example > > > > john***@abc.com is set up on exchange as a mailbox and jane***@abc.com > > > > both need access to sa***@abc.com and supp***@abc.com > > > > previously I would just set up their account then add sales and support > > under the advanced tab on the exchange server where it says open these > > additional mailboxes. > > > > Since I changed over john***@abc.com and jane***@abc.com their mailbox > > works > > fine, I added sales and support to john***@abc.com and that worked fine, > > but > > when I added them to jane***@abc.com it comes up with unable to display > > the > > folder. Microsoft Office Outlook could not access the specified folder > > location. > > > > I have not run into this problem before, I do not know if there is > > something > > I need to do different with Exchange 2003 or Outlook 2003 that I am > > missing. > > > > Thank you > > > > > > Mell > > > > > >  |
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