Antigen

9 Jun 2006 2:11 PM

Alex Tatham

Does anyone know how to raise support issues for the new version of Antigen
in the UK? Even a forum would be nice. It seems like a good product but
with a lot of ananswered problems. There are contact details in the
documentation other than international...

List of issues:
1. Scan engine crashing and reporting to Microsoft. It does send logs etc
but you never get feedback.

2. Content checking failing on messages sent from email systems using non
English encoding. No workaround.

3. Updates to virus engines fail without any information to diagnose.

Can anyone help.

10 Jun 2006 1:45 AM

Mark Fugatt [MSFT]

If you call the regular Microsoft support number in the UK you will be able
to open a case for AntiGen.

--
Mark Fugatt
Microsoft Limited

This posting is provided "AS IS" with no warranties, and confers no rights.

Show quote

"Alex Tatham" <Alex Tat***@discussions.microsoft.com> wrote in message
news:C93351AB-64D8-46C2-99E1-34E746E0F392@microsoft.com...
> Does anyone know how to raise support issues for the new version of
> Antigen
> in the UK? Even a forum would be nice. It seems like a good product but
> with a lot of ananswered problems. There are contact details in the
> documentation other than international...
>
> List of issues:
> 1. Scan engine crashing and reporting to Microsoft. It does send logs etc
> but you never get feedback.
>
> 2. Content checking failing on messages sent from email systems using non
> English encoding. No workaround.
>
> 3. Updates to virus engines fail without any information to diagnose.
>
> Can anyone help.

10 Jun 2006 1:14 PM

wolfeee

Not sure if this will help, but just as an fyi...we recently had a
problem with Antigen as well. It was making our public folders
temporarily disappear. It had been a year since the scan engine had an
update and you have to do it manually...I belive you also need a user
name and password to download the update. We had to open an incident
with Microsoft which I think cost around $400. We will be moving to
another Exchange AV solution soon.

Alex Tatham wrote:
Show quote

> Does anyone know how to raise support issues for the new version of Antigen
> in the UK? Even a forum would be nice. It seems like a good product but
> with a lot of ananswered problems. There are contact details in the
> documentation other than international...
>
> List of issues:
> 1. Scan engine crashing and reporting to Microsoft. It does send logs etc
> but you never get feedback.
>
> 2. Content checking failing on messages sent from email systems using non
> English encoding. No workaround.
>
> 3. Updates to virus engines fail without any information to diagnose.
>
> Can anyone help.