>If email is sent to one of our Exchange Admins ("Joe Pro"), the sender gets a
>message back from Exchange about a failed delivery to user ("Eli Van").  Such
>as this :
>
>"Van, Eli on 5/7/2007 11:04 AM 
>            The message could not be delivered because the recipient's
>destination email system is unknown or invalid. Please check the address and
>try again, or contact your system administrator to verify connectivity to the
>email system of the recipient.The MTS-ID of the original message is:c=US;a=
>;p=DOMAIN;l=MAIL3-070507180407Z-39033  <mail3 #5.1.2>"
>
>Joe Pro does get his email just fine.  Joe had restored Eli's mailbox at one
>point because Eli's server (mail13) had died - if that is any clue.
>
>Not sure what troubleshooting steps to take?  TIA!
>

"Mark Arnold [MVP]" wrote:

> On Mon, 7 May 2007 12:13:01 -0700, Dave <davep@nospam.postalias>
> wrote:
>
> >If email is sent to one of our Exchange Admins ("Joe Pro"), the sender gets a
> >message back from Exchange about a failed delivery to user ("Eli Van").  Such
> >as this :
> >
> >"Van, Eli on 5/7/2007 11:04 AM 
> >            The message could not be delivered because the recipient's
> >destination email system is unknown or invalid. Please check the address and
> >try again, or contact your system administrator to verify connectivity to the
> >email system of the recipient.The MTS-ID of the original message is:c=US;a=
> >;p=DOMAIN;l=MAIL3-070507180407Z-39033  <mail3 #5.1.2>"
> >
> >Joe Pro does get his email just fine.  Joe had restored Eli's mailbox at one
> >point because Eli's server (mail13) had died - if that is any clue.
> >
> >Not sure what troubleshooting steps to take?  TIA!
> >
> There will be some forwarder or rule or alternate recipient set,
> somewhere.  Look on the properties of the account (do this on the
> Exchange server) and see if there is an alternate recipient set (it's
> a button off Delivery Options)
>

| Subject: Re: Where does Exchange keep old account info?
| Date: Tue, 8 May 2007 07:09:02 -0700
| Lines: 32
| Message-ID: <9620683E-8E08-4DB4-9AFA-2FA1BEF9B***@microsoft.com>
| MIME-Version: 1.0
| Content-Type: text/plain;
|     charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.exchange.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.misc:2446
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.exchange.misc
|
|
|
| "Mark Arnold [MVP]" wrote:
|
| > On Mon, 7 May 2007 12:13:01 -0700, Dave <davep@nospam.postalias>
| > wrote:
| >
| > >If email is sent to one of our Exchange Admins ("Joe Pro"), the sender
gets a
| > >message back from Exchange about a failed delivery to user ("Eli

| > >;p=DOMAIN;l=MAIL3-070507180407Z-39033  <mail3 #5.1.2>"
| > >
| > >Joe Pro does get his email just fine.  Joe had restored Eli's mailbox
at one
| > >point because Eli's server (mail13) had died - if that is any clue.
| > >
| > >Not sure what troubleshooting steps to take?  TIA!
| > >
| > There will be some forwarder or rule or alternate recipient set,
| > somewhere.  Look on the properties of the account (do this on the
| > Exchange server) and see if there is an alternate recipient set (it's
| > a button off Delivery Options)
| >
|
| Do you mean to look at Ad Users and Computers mmc - I've look at Delivery
| Options in his AD User record and there are no entries.  There are no
rules
| in his Outlook.  I hope I've understood.
|

"Terence Liu [MSFT]" wrote:

> Hello Customer,
>
> Thank you for posting here.
>
> According to your description, I understand that when you send mail to Joe
> Pro, you will get NDR about can not delivery to Eli Van. If I have
> misunderstood the problem, please don't hesitate to let me know.
>
> Based on my research, there must be some forwarding rule in the mailbox
> which you send this mail from. That means: when you send mail from A to B,
> the A gets NDR said can not delivery to C. The problem is that, the A has
> forward rule to forward the mail to C when A send mail to B.
>
> I suggest we try the following steps to see if we can resolve this issue:
>
> 1. Open A's Outlook, Tools->Rules and Alerts, select E-mail Rules tap,
> clean the rules here.
>
> 2. Open A's account properties in ADUC, select Exchange General tap, click
> Delivery Options, select None, click OK.
>
> 3. Open A's OWA, click Rules in left pane, delete all rules in right pane.
>
> Then test this issue.
>
> If we can not resolve the issue after we perform the above steps, please
> kindly help me collect some information for further investigation:
>
> 1. When you send mail to Joe Pro from another account, do you get the NDR
> about can not delivery to Eli Van?
>
> 2. When you send mail to another account except Joe Pro, do you get the NDR
> about can not delivery to Eli Van?
>
> 3. Please post the whole DNR here.
>
> Hope these steps will give you some help.
>
> Thanks and have a nice day!
>
> Best regards,
>
> Terence Liu(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> | Thread-Topic: Where does Exchange keep old account info?
> | thread-index: AceRem6CmqjXqq2RTRq8AgeGL/gMag==
> | X-WBNR-Posting-Host: 207.46.193.207
> | From: =?Utf-8?B?RGF2ZQ==?= <davep@nospam.postalias>
> | References:  <187AFBC8-4D78-4CED-B748-9DAEFC504***@microsoft.com>
> <qhvu33trqqgfvmfefoejf5a85rt6hat***@4ax.com>
> | Subject: Re: Where does Exchange keep old account info?
> | Date: Tue, 8 May 2007 07:09:02 -0700
> | Lines: 32
> | Message-ID: <9620683E-8E08-4DB4-9AFA-2FA1BEF9B***@microsoft.com>
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> |     charset="Utf-8"
> | Content-Transfer-Encoding: 7bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
> | Newsgroups: microsoft.public.exchange.misc
> | Path: TK2MSFTNGHUB02.phx.gbl
> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.misc:2446
> | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
> | X-Tomcat-NG: microsoft.public.exchange.misc
> |
> |
> |
> | "Mark Arnold [MVP]" wrote:
> |
> | > On Mon, 7 May 2007 12:13:01 -0700, Dave <davep@nospam.postalias>
> | > wrote:
> | >
> | > >If email is sent to one of our Exchange Admins ("Joe Pro"), the sender
> gets a
> | > >message back from Exchange about a failed delivery to user ("Eli
> Van").  Such
> | > >as this :
> | > >
> | > >"Van, Eli on 5/7/2007 11:04 AM 
> | > >            The message could not be delivered because the recipient's
> | > >destination email system is unknown or invalid. Please check the
> address and
> | > >try again, or contact your system administrator to verify connectivity
> to the
> | > >email system of the recipient.The MTS-ID of the original message
> is:c=US;a=
> | > >;p=DOMAIN;l=MAIL3-070507180407Z-39033  <mail3 #5.1.2>"
> | > >
> | > >Joe Pro does get his email just fine.  Joe had restored Eli's mailbox
> at one
> | > >point because Eli's server (mail13) had died - if that is any clue.
> | > >
> | > >Not sure what troubleshooting steps to take?  TIA!
> | > >
> | > There will be some forwarder or rule or alternate recipient set,
> | > somewhere.  Look on the properties of the account (do this on the
> | > Exchange server) and see if there is an alternate recipient set (it's
> | > a button off Delivery Options)
> | >
> |
> | Do you mean to look at Ad Users and Computers mmc - I've look at Delivery
> | Options in his AD User record and there are no entries.  There are no
> rules
> | in his Outlook.  I hope I've understood.
> |
>
>

| Subject: Re: Where does Exchange keep old account info?
| Date: Wed, 9 May 2007 07:14:04 -0700
| Lines: 228
| Message-ID: <9EA77BE2-F9C6-45FD-8DA4-4BD737BA8***@microsoft.com>
| MIME-Version: 1.0
| Content-Type: text/plain;
|     charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.exchange.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.misc:2458
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.exchange.misc
|
| First, I left out an important clue : this happens only for Calendar

| :-$
|
| We checked ADCU and Outlook and OWA as you requested.
|
| ------  here is the text of the NDR returned to the sender (Dave)  ----
|
| From:    System Administrator
| To:    Van, Eli
| Sent:    Wednesday, May 09, 2007 9:12 AM
| Subject:    Undeliverable: test
| Your message did not reach some or all of the intended recipients.
|
|       Subject:    test
|       Sent:    5/9/2007 9:12 AM
|
| The following recipient(s) could not be reached:
|
|       Van, Eli on 5/9/2007 9:12 AM
|             The message could not be delivered because the recipient's
| destination email system is unknown or invalid. Please check the address
and
| try again, or contact your system administrator to verify connectivity to
the
| email system of the recipient.
|             <mail3.xxx #5.1.2>
|
| ----- HEADERS BELOW ----
|
|
| Microsoft Mail Internet Headers Version 2.0
| Received: from mail3.xxx ([10.57.64.76]) by mail4.xxx with Microsoft
| SMTPSVC(6.0.3790.1830);
|     Wed, 9 May 2007 09:12:25 -0400
| From: postmaster@xxx
| To: Dave@xxx
| Date: Wed, 9 May 2007 09:12:26 -0400
| MIME-Version: 1.0
| Content-Type: multipart/report; report-type=delivery-status;
|     boundary="9B095B5ADSN=_01C79208FD03C5A8000003D2mail3.xxx"
| X-DSNContext: 335a7efd - 4523 - 00000001 - 80040546
| Message-ID: <sTpgH3WKf00000***@mail3.xxx>
| Subject: Delivery Status Notification (Failure)
| Return-Path: <>
| X-OriginalArrivalTime: 09 May 2007 13:12:25.0671 (UTC)
| FILETIME=[AFFDA570:01C7923B]
|
| --9B095B5ADSN=_01C79208FD03C5A8000003D2mail3.xxx
| Content-Type: text/plain; charset=unicode-1-1-utf-7
|
| --9B095B5ADSN=_01C79208FD03C5A8000003D2mail3.xxx
| Content-Type: message/delivery-status
|
| --9B095B5ADSN=_01C79208FD03C5A8000003D2mail3.xxx
| Content-Type: message/rfc822
|
| Received:  from mail4.xxx ([10.57.64.81]) by mail3.xxx with Microsoft
| SMTPSVC(6.0.3790.1830); Wed, 9 May 2007 09:12:25 -0400
| Content-class: urn:content-classes:calendarmessage
| MIME-Version: 1.0
| Content-Type: application/ms-tnef;
|     name="winmail.dat"
| Content-Transfer-Encoding: binary
| Return-Path: <Dave@xxx>
| X-OriginalArrivalTime: 09 May 2007 13:12:25.0751 (UTC)
| FILETIME=[B009DA70:01C7923B]
| X-MIMEOLE: Produced By Microsoft Exchange V6.5
| Subject: test
| Date: Wed, 9 May 2007 09:12:25 -0400
| Message-ID: <BEC8A05F642040458ABEB4BA7A79B81E0462D***@mail3.xxx>
| X-MS-Has-Attach:
| X-MS-TNEF-Correlator: <BEC8A05F642040458ABEB4BA7A79B81E0462D***@mail3.xxx>
| Thread-Topic: test
| Thread-index: AceSO6+V4G8VkTkATCmdARV2kPC/ZwAAAAbQ
| From: "Dave" <Dave@xxx>
| To: "Van, Eli" <Eli.Van@xxx>
|
|
| --9B095B5ADSN=_01C79208FD03C5A8000003D2mail3.xxx--
|
|
| Thank you
| Dave
|
|
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Customer,
| >
| > Thank you for posting here.
| >
| > According to your description, I understand that when you send mail to
Joe
| > Pro, you will get NDR about can not delivery to Eli Van. If I have
| > misunderstood the problem, please don't hesitate to let me know.
| >
| > Based on my research, there must be some forwarding rule in the mailbox
| > which you send this mail from. That means: when you send mail from A to
B,
| > the A gets NDR said can not delivery to C. The problem is that, the A
has
| > forward rule to forward the mail to C when A send mail to B.
| >
| > I suggest we try the following steps to see if we can resolve this
issue:
| >
| > 1. Open A's Outlook, Tools->Rules and Alerts, select E-mail Rules tap,
| > clean the rules here.
| >
| > 2. Open A's account properties in ADUC, select Exchange General tap,
click
| > Delivery Options, select None, click OK.
| >
| > 3. Open A's OWA, click Rules in left pane, delete all rules in right
pane.
| >
| > Then test this issue.
| >
| > If we can not resolve the issue after we perform the above steps,
please
| > kindly help me collect some information for further investigation:
| >
| > 1. When you send mail to Joe Pro from another account, do you get the
NDR
| > about can not delivery to Eli Van?
| >
| > 2. When you send mail to another account except Joe Pro, do you get the
NDR
| > about can not delivery to Eli Van?
| >
| > 3. Please post the whole DNR here.
| >
| > Hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Where does Exchange keep old account info?
| > | thread-index: AceRem6CmqjXqq2RTRq8AgeGL/gMag==
| > | X-WBNR-Posting-Host: 207.46.193.207
| > | From: =?Utf-8?B?RGF2ZQ==?= <davep@nospam.postalias>
| > | References:  <187AFBC8-4D78-4CED-B748-9DAEFC504***@microsoft.com>
| > <qhvu33trqqgfvmfefoejf5a85rt6hat***@4ax.com>
| > | Subject: Re: Where does Exchange keep old account info?
| > | Date: Tue, 8 May 2007 07:09:02 -0700
| > | Lines: 32
| > | Message-ID: <9620683E-8E08-4DB4-9AFA-2FA1BEF9B***@microsoft.com>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > |     charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| > | Newsgroups: microsoft.public.exchange.misc
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.misc:2446
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.exchange.misc
| > |
| > |
| > |
| > | "Mark Arnold [MVP]" wrote:
| > |
| > | > On Mon, 7 May 2007 12:13:01 -0700, Dave <davep@nospam.postalias>
| > | > wrote:
| > | >
| > | > >If email is sent to one of our Exchange Admins ("Joe Pro"), the
sender
| > gets a
| > | > >message back from Exchange about a failed delivery to user ("Eli
| > Van").  Such
| > | > >as this :
| > | > >
| > | > >"Van, Eli on 5/7/2007 11:04 AM 
| > | > >            The message could not be delivered because the
recipient's
| > | > >destination email system is unknown or invalid. Please check the
| > address and
| > | > >try again, or contact your system administrator to verify
connectivity
| > to the
| > | > >email system of the recipient.The MTS-ID of the original message
| > is:c=US;a=
| > | > >;p=DOMAIN;l=MAIL3-070507180407Z-39033  <mail3 #5.1.2>"
| > | > >
| > | > >Joe Pro does get his email just fine.  Joe had restored Eli's
mailbox
| > at one
| > | > >point because Eli's server (mail13) had died - if that is any clue.
| > | > >
| > | > >Not sure what troubleshooting steps to take?  TIA!
| > | > >
| > | > There will be some forwarder or rule or alternate recipient set,
| > | > somewhere.  Look on the properties of the account (do this on the
| > | > Exchange server) and see if there is an alternate recipient set
(it's
| > | > a button off Delivery Options)
| > | >
| > |
| > | Do you mean to look at Ad Users and Computers mmc - I've look at
Delivery
| > | Options in his AD User record and there are no entries.  There are no
| > rules
| > | in his Outlook.  I hope I've understood.
| > |
| >
| >
|

"Terence Liu [MSFT]" wrote:

> Hello Dave,
>
> Thank you for kind update.
>
> Based on my further research, this issue is caused by the delegate rule in
> Joe Pro's Outlook.
>
> You add a delegate in Microsoft Office Outlook 2003. The delegate's mailbox
> object is then removed from the Active Directory directory service before
> you can remove the delegate in Outlook 2003. When this occurs, members of
> your organization may receive a non-delivery report (NDR) when they try to
> invite you to a meeting or when they respond to your meeting request.
>
> I suggest we try the following steps to see if we can resolve this issue:
>
> Method 1: This issue is fixed in the Outlook 2003 Hotfix Package that is
> dated December 19, 2005. For more information, click the following article
> number to view the article in the Microsoft Knowledge Base:
>
> Description of the Outlook 2003 post-Service Pack 2 hotfix package
> (Dlgsetp.dll): December 19, 2005
> http://support.microsoft.com/?id=912007
>
> After you apply the hotfix, the deleted user information will be visible so
> that it can be removed from the delegates by using Outlook. Before you
> apply the hotfix, the deleted user information is hidden.
>
> Method 2: Remove the delegate in Outlook 2003 (on Joe Pro) before the
> delegate is removed from Active Directory
> 1.  On the Tools menu, click Options. 
> 2.  Click the Delegates tab. 
> 3.  Click the delegate that you want to remove, and then click Remove. 
> 4.  Click OK to close the Options dialog box. 
>
> Note After the delegate has been removed from Outlook 2003, the delegate's
> rule is removed. Then, the delegate can be removed from Active Directory.
>
> For detail info:
> Members of your organization may receive a non-delivery report if your
> delegate's mailbox object is removed from Active Directory before you can
> remove the delegate in Outlook 2003
> http://support.microsoft.com/?id=909638
>
> Hope these steps will give you some help.
>
> Thanks and have a nice day!
>
> Best regards,
>
> Terence Liu(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> | Thread-Topic: Where does Exchange keep old account info?
> | thread-index: AceSREycM7ZJ59hrT/WAqt3Sp421UA==
> | X-WBNR-Posting-Host: 207.46.19.168
> | From: =?Utf-8?B?RGF2ZQ==?= <davep@nospam.postalias>
> | References:  <187AFBC8-4D78-4CED-B748-9DAEFC504***@microsoft.com>
> <qhvu33trqqgfvmfefoejf5a85rt6hat***@4ax.com>
> <9620683E-8E08-4DB4-9AFA-2FA1BEF9B***@microsoft.com>
> <ZSCdoPikHHA.1***@TK2MSFTNGHUB02.phx.gbl>
> | Subject: Re: Where does Exchange keep old account info?
> | Date: Wed, 9 May 2007 07:14:04 -0700
> | Lines: 228
> | Message-ID: <9EA77BE2-F9C6-45FD-8DA4-4BD737BA8***@microsoft.com>
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> |     charset="Utf-8"
> | Content-Transfer-Encoding: 7bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
> | Newsgroups: microsoft.public.exchange.misc
> | Path: TK2MSFTNGHUB02.phx.gbl
> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.misc:2458
> | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
> | X-Tomcat-NG: microsoft.public.exchange.misc
> |
> | First, I left out an important clue : this happens only for Calendar
> appts.  
> | :-$
> |
> | We checked ADCU and Outlook and OWA as you requested.
> |
> | ------  here is the text of the NDR returned to the sender (Dave)  ----
> |
> | From:    System Administrator
> | To:    Van, Eli
> | Sent:    Wednesday, May 09, 2007 9:12 AM
> | Subject:    Undeliverable: test
> | Your message did not reach some or all of the intended recipients.
> |
> |       Subject:    test
> |       Sent:    5/9/2007 9:12 AM
> |
> | The following recipient(s) could not be reached:
> |
> |       Van, Eli on 5/9/2007 9:12 AM
> |             The message could not be delivered because the recipient's
> | destination email system is unknown or invalid. Please check the address
> and
> | try again, or contact your system administrator to verify connectivity to
> the
> | email system of the recipient.
> |             <mail3.xxx #5.1.2>
> |
> | ----- HEADERS BELOW ----
> |
> |
> | Microsoft Mail Internet Headers Version 2.0
> | Received: from mail3.xxx ([10.57.64.76]) by mail4.xxx with Microsoft
> | SMTPSVC(6.0.3790.1830);
> |     Wed, 9 May 2007 09:12:25 -0400
> | From: postmaster@xxx
> | To: Dave@xxx
> | Date: Wed, 9 May 2007 09:12:26 -0400
> | MIME-Version: 1.0
> | Content-Type: multipart/report; report-type=delivery-status;
> |     boundary="9B095B5ADSN=_01C79208FD03C5A8000003D2mail3.xxx"
> | X-DSNContext: 335a7efd - 4523 - 00000001 - 80040546
> | Message-ID: <sTpgH3WKf00000***@mail3.xxx>
> | Subject: Delivery Status Notification (Failure)
> | Return-Path: <>
> | X-OriginalArrivalTime: 09 May 2007 13:12:25.0671 (UTC)
> | FILETIME=[AFFDA570:01C7923B]
> |
> | --9B095B5ADSN=_01C79208FD03C5A8000003D2mail3.xxx
> | Content-Type: text/plain; charset=unicode-1-1-utf-7
> |
> | --9B095B5ADSN=_01C79208FD03C5A8000003D2mail3.xxx
> | Content-Type: message/delivery-status
> |
> | --9B095B5ADSN=_01C79208FD03C5A8000003D2mail3.xxx
> | Content-Type: message/rfc822
> |
> | Received:  from mail4.xxx ([10.57.64.81]) by mail3.xxx with Microsoft
> | SMTPSVC(6.0.3790.1830); Wed, 9 May 2007 09:12:25 -0400
> | Content-class: urn:content-classes:calendarmessage
> | MIME-Version: 1.0
> | Content-Type: application/ms-tnef;
> |     name="winmail.dat"
> | Content-Transfer-Encoding: binary
> | Return-Path: <Dave@xxx>
> | X-OriginalArrivalTime: 09 May 2007 13:12:25.0751 (UTC)
> | FILETIME=[B009DA70:01C7923B]
> | X-MIMEOLE: Produced By Microsoft Exchange V6.5
> | Subject: test
> | Date: Wed, 9 May 2007 09:12:25 -0400
> | Message-ID: <BEC8A05F642040458ABEB4BA7A79B81E0462D***@mail3.xxx>
> | X-MS-Has-Attach:
> | X-MS-TNEF-Correlator: <BEC8A05F642040458ABEB4BA7A79B81E0462D***@mail3.xxx>
> | Thread-Topic: test
> | Thread-index: AceSO6+V4G8VkTkATCmdARV2kPC/ZwAAAAbQ
> | From: "Dave" <Dave@xxx>
> | To: "Van, Eli" <Eli.Van@xxx>
> |
> |
> | --9B095B5ADSN=_01C79208FD03C5A8000003D2mail3.xxx--
> |
> |
> | Thank you
> | Dave
> |
> |
> |
> | "Terence Liu [MSFT]" wrote:
> |
> | > Hello Customer,
> | >
> | > Thank you for posting here.
> | >
> | > According to your description, I understand that when you send mail to
> Joe
> | > Pro, you will get NDR about can not delivery to Eli Van. If I have
> | > misunderstood the problem, please don't hesitate to let me know.
> | >
> | > Based on my research, there must be some forwarding rule in the mailbox
> | > which you send this mail from. That means: when you send mail from A to
> B,
> | > the A gets NDR said can not delivery to C. The problem is that, the A
> has
> | > forward rule to forward the mail to C when A send mail to B.
> | >
> | > I suggest we try the following steps to see if we can resolve this
> issue:
> | >
> | > 1. Open A's Outlook, Tools->Rules and Alerts, select E-mail Rules tap,
> | > clean the rules here.
> | >
> | > 2. Open A's account properties in ADUC, select Exchange General tap,
> click
> | > Delivery Options, select None, click OK.
> | >
> | > 3. Open A's OWA, click Rules in left pane, delete all rules in right
> pane.
> | >
> | > Then test this issue.
> | >
> | > If we can not resolve the issue after we perform the above steps,
> please
> | > kindly help me collect some information for further investigation:
> | >
> | > 1. When you send mail to Joe Pro from another account, do you get the
> NDR
> | > about can not delivery to Eli Van?
> | >
> | > 2. When you send mail to another account except Joe Pro, do you get the
> NDR
> | > about can not delivery to Eli Van?
> | >
> | > 3. Please post the whole DNR here.
> | >
> | > Hope these steps will give you some help.
> | >
> | > Thanks and have a nice day!
> | >
> | > Best regards,
> | >
> | > Terence Liu(MSFT)
> | >
> | > Microsoft CSS Online Newsgroup Support
> | >
> | > Get Secure! - www.microsoft.com/security
> | >
> | > =====================================================
> | > This newsgroup only focuses on SBS technical issues. If you have issues
> | > regarding other Microsoft products, you'd better post in the
> corresponding
> | > newsgroups so that they can be resolved in an efficient and timely
> manner.
> | > You can locate the newsgroup here:
> | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> | >
> | > When opening a new thread via the web interface, we recommend you check
> the
> | > "Notify me of replies" box to receive e-mail notifications when there
> are
> | > any updates in your thread. When responding to posts via your
> newsreader,
> | > please "Reply to Group" so that others may learn and benefit from your
> | > issue.
> | >
> | > Microsoft engineers can only focus on one issue per thread. Although we
> | > provide other information for your reference, we recommend you post
> | > different incidents in different threads to keep the thread clean. In
> doing
> | > so, it will ensure your issues are resolved in a timely manner.
> | >
> | > For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> | > check http://support.microsoft.com for regional support phone numbers.
> | >
> | > Any input or comments in this thread are highly appreciated.
> | > =====================================================
> | >
> | > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> | >
> | > --------------------
> | > | Thread-Topic: Where does Exchange keep old account info?
> | > | thread-index: AceRem6CmqjXqq2RTRq8AgeGL/gMag==
> | > | X-WBNR-Posting-Host: 207.46.193.207
> | > | From: =?Utf-8?B?RGF2ZQ==?= <davep@nospam.postalias>
> | > | References:  <187AFBC8-4D78-4CED-B748-9DAEFC504***@microsoft.com>
> | > <qhvu33trqqgfvmfefoejf5a85rt6hat***@4ax.com>
> | > | Subject: Re: Where does Exchange keep old account info?
> | > | Date: Tue, 8 May 2007 07:09:02 -0700
> | > | Lines: 32
> | > | Message-ID: <9620683E-8E08-4DB4-9AFA-2FA1BEF9B***@microsoft.com>

| Subject: Re: Where does Exchange keep old account info?
| Date: Thu, 10 May 2007 10:20:02 -0700
| Lines: 310
| Message-ID: <5A6B068F-BC39-42F2-8579-B0276B4D3***@microsoft.com>
| MIME-Version: 1.0
| Content-Type: text/plain;
|     charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.exchange.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.misc:2478
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.exchange.misc
|
| Hi
|
| Excellent directions.  That article pointed to another article
| http://support.microsoft.com/?id=909638 and using the /cleanrules switch
| resolved the issue.
|
| Thank you!
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Dave,
| >
| > Thank you for kind update.
| >
| > Based on my further research, this issue is caused by the delegate rule
in
| > Joe Pro's Outlook.
| >
| > You add a delegate in Microsoft Office Outlook 2003. The delegate's
mailbox
| > object is then removed from the Active Directory directory service
before
| > you can remove the delegate in Outlook 2003. When this occurs, members
of
| > your organization may receive a non-delivery report (NDR) when they try
to
| > invite you to a meeting or when they respond to your meeting request.
| >
| > I suggest we try the following steps to see if we can resolve this
issue:
| >
| > Method 1: This issue is fixed in the Outlook 2003 Hotfix Package that
is
| > dated December 19, 2005. For more information, click the following
article
| > number to view the article in the Microsoft Knowledge Base:
| >
| > Description of the Outlook 2003 post-Service Pack 2 hotfix package
| > (Dlgsetp.dll): December 19, 2005
| > http://support.microsoft.com/?id=912007
| >
| > After you apply the hotfix, the deleted user information will be
visible so
| > that it can be removed from the delegates by using Outlook. Before you
| > apply the hotfix, the deleted user information is hidden.
| >
| > Method 2: Remove the delegate in Outlook 2003 (on Joe Pro) before the
| > delegate is removed from Active Directory
| > 1.  On the Tools menu, click Options. 
| > 2.  Click the Delegates tab. 
| > 3.  Click the delegate that you want to remove, and then click Remove. 
| > 4.  Click OK to close the Options dialog box. 
| >
| > Note After the delegate has been removed from Outlook 2003, the
delegate's
| > rule is removed. Then, the delegate can be removed from Active
Directory.
| >
| > For detail info:
| > Members of your organization may receive a non-delivery report if your
| > delegate's mailbox object is removed from Active Directory before you
can
| > remove the delegate in Outlook 2003
| > http://support.microsoft.com/?id=909638
| >
| > Hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Where does Exchange keep old account info?
| > | thread-index: AceSREycM7ZJ59hrT/WAqt3Sp421UA==
| > | X-WBNR-Posting-Host: 207.46.19.168
| > | From: =?Utf-8?B?RGF2ZQ==?= <davep@nospam.postalias>
| > | References:  <187AFBC8-4D78-4CED-B748-9DAEFC504***@microsoft.com>
| > <qhvu33trqqgfvmfefoejf5a85rt6hat***@4ax.com>
| > <9620683E-8E08-4DB4-9AFA-2FA1BEF9B***@microsoft.com>
| > <ZSCdoPikHHA.1***@TK2MSFTNGHUB02.phx.gbl>
| > | Subject: Re: Where does Exchange keep old account info?
| > | Date: Wed, 9 May 2007 07:14:04 -0700
| > | Lines: 228
| > | Message-ID: <9EA77BE2-F9C6-45FD-8DA4-4BD737BA8***@microsoft.com>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > |     charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| > | Newsgroups: microsoft.public.exchange.misc
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.misc:2458
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.exchange.misc
| > |
| > | First, I left out an important clue : this happens only for Calendar
| > appts.  
| > | :-$
| > |
| > | We checked ADCU and Outlook and OWA as you requested.
| > |
| > | ------  here is the text of the NDR returned to the sender (Dave) 
----
| > |
| > | From:    System Administrator
| > | To:    Van, Eli
| > | Sent:    Wednesday, May 09, 2007 9:12 AM
| > | Subject:    Undeliverable: test
| > | Your message did not reach some or all of the intended recipients.
| > |
| > |       Subject:    test
| > |       Sent:    5/9/2007 9:12 AM
| > |
| > | The following recipient(s) could not be reached:
| > |
| > |       Van, Eli on 5/9/2007 9:12 AM
| > |             The message could not be delivered because the
recipient's
| > | destination email system is unknown or invalid. Please check the
address
| > and
| > | try again, or contact your system administrator to verify
connectivity to
| > the
| > | email system of the recipient.
| > |             <mail3.xxx #5.1.2>
| > |
| > | ----- HEADERS BELOW ----
| > |
| > |
| > | Microsoft Mail Internet Headers Version 2.0
| > | Received: from mail3.xxx ([10.57.64.76]) by mail4.xxx with Microsoft
| > | SMTPSVC(6.0.3790.1830);
| > |     Wed, 9 May 2007 09:12:25 -0400
| > | From: postmaster@xxx
| > | To: Dave@xxx
| > | Date: Wed, 9 May 2007 09:12:26 -0400
| > | MIME-Version: 1.0
| > | Content-Type: multipart/report; report-type=delivery-status;
| > |     boundary="9B095B5ADSN=_01C79208FD03C5A8000003D2mail3.xxx"
| > | X-DSNContext: 335a7efd - 4523 - 00000001 - 80040546
| > | Message-ID: <sTpgH3WKf00000***@mail3.xxx>
| > | Subject: Delivery Status Notification (Failure)
| > | Return-Path: <>
| > | X-OriginalArrivalTime: 09 May 2007 13:12:25.0671 (UTC)
| > | FILETIME=[AFFDA570:01C7923B]
| > |
| > | --9B095B5ADSN=_01C79208FD03C5A8000003D2mail3.xxx
| > | Content-Type: text/plain; charset=unicode-1-1-utf-7
| > |
| > | --9B095B5ADSN=_01C79208FD03C5A8000003D2mail3.xxx
| > | Content-Type: message/delivery-status
| > |
| > | --9B095B5ADSN=_01C79208FD03C5A8000003D2mail3.xxx
| > | Content-Type: message/rfc822
| > |
| > | Received:  from mail4.xxx ([10.57.64.81]) by mail3.xxx with Microsoft
| > | SMTPSVC(6.0.3790.1830); Wed, 9 May 2007 09:12:25 -0400
| > | Content-class: urn:content-classes:calendarmessage
| > | MIME-Version: 1.0
| > | Content-Type: application/ms-tnef;
| > |     name="winmail.dat"
| > | Content-Transfer-Encoding: binary
| > | Return-Path: <Dave@xxx>
| > | X-OriginalArrivalTime: 09 May 2007 13:12:25.0751 (UTC)
| > | FILETIME=[B009DA70:01C7923B]
| > | X-MIMEOLE: Produced By Microsoft Exchange V6.5
| > | Subject: test
| > | Date: Wed, 9 May 2007 09:12:25 -0400
| > | Message-ID: <BEC8A05F642040458ABEB4BA7A79B81E0462D***@mail3.xxx>
| > | X-MS-Has-Attach:
| > | X-MS-TNEF-Correlator:

| > | Thread-Topic: test
| > | Thread-index: AceSO6+V4G8VkTkATCmdARV2kPC/ZwAAAAbQ
| > | From: "Dave" <Dave@xxx>
| > | To: "Van, Eli" <Eli.Van@xxx>
| > |
| > |
| > | --9B095B5ADSN=_01C79208FD03C5A8000003D2mail3.xxx--
| > |
| > |
| > | Thank you
| > | Dave
| > |
| > |
| > |
| > | "Terence Liu [MSFT]" wrote:
| > |
| > | > Hello Customer,
| > | >
| > | > Thank you for posting here.
| > | >
| > | > According to your description, I understand that when you send mail
to
| > Joe
| > | > Pro, you will get NDR about can not delivery to Eli Van. If I have
| > | > misunderstood the problem, please don't hesitate to let me know.
| > | >
| > | > Based on my research, there must be some forwarding rule in the
mailbox
| > | > which you send this mail from. That means: when you send mail from
A to
| > B,
| > | > the A gets NDR said can not delivery to C. The problem is that, the
A
| > has
| > | > forward rule to forward the mail to C when A send mail to B.
| > | >
| > | > I suggest we try the following steps to see if we can resolve this
| > issue:
| > | >
| > | > 1. Open A's Outlook, Tools->Rules and Alerts, select E-mail Rules
tap,
| > | > clean the rules here.
| > | >
| > | > 2. Open A's account properties in ADUC, select Exchange General
tap,
| > click
| > | > Delivery Options, select None, click OK.
| > | >
| > | > 3. Open A's OWA, click Rules in left pane, delete all rules in
right
| > pane.
| > | >
| > | > Then test this issue.
| > | >
| > | > If we can not resolve the issue after we perform the above steps,
| > please
| > | > kindly help me collect some information for further investigation:
| > | >
| > | > 1. When you send mail to Joe Pro from another account, do you get
the
| > NDR
| > | > about can not delivery to Eli Van?
| > | >
| > | > 2. When you send mail to another account except Joe Pro, do you get
the
| > NDR
| > | > about can not delivery to Eli Van?
| > | >
| > | > 3. Please post the whole DNR here.
| > | >
| > | > Hope these steps will give you some help.
| > | >
| > | > Thanks and have a nice day!
| > | >
| > | > Best regards,
| > | >
| > | > Terence Liu(MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | > --------------------
| > | > | Thread-Topic: Where does Exchange keep old account info?
| > | > | thread-index: AceRem6CmqjXqq2RTRq8AgeGL/gMag==
| > | > | X-WBNR-Posting-Host: 207.46.193.207
| > | > | From: =?Utf-8?B?RGF2ZQ==?= <davep@nospam.postalias>
| > | > | References:  <187AFBC8-4D78-4CED-B748-9DAEFC504***@microsoft.com>
| > | > <qhvu33trqqgfvmfefoejf5a85rt6hat***@4ax.com>
| > | > | Subject: Re: Where does Exchange keep old account info?
| > | > | Date: Tue, 8 May 2007 07:09:02 -0700
| > | > | Lines: 32
| > | > | Message-ID: <9620683E-8E08-4DB4-9AFA-2FA1BEF9B***@microsoft.com>
|