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Exchange 2003: The e-mail account does not exist at the organization" when sending to ONE INTERNAL(including the problem user) use citrix, so the setup for individuals has little variation on basics such as Outlook 2003. We have a bizarre problem with just one user, in that sometimes when other (internal users) send to her email, they get this error: 'Jane Doe (jane.***@ourcompany.com)' on 25/09/2007 12:34 The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address. <emailser***@ourcompany.com #5.1.1> The user does indeed exist in the organisation and has done for many years. This problem has been going on for quite some time (months). Additionally, as well as people sometimes not being able to send to her, sometimes she also has problems sending out and several times a day (sometimes much more), she is prevented from sending emails with the error: The following recipient(s) could not be reached: John Doe on 20/09/2007 10:01 No transport provider was available for delivery to this recipient. I looked up the 'no transport' issue on Microsoft KB, and nothing was really applicable except I thought problem contacts, but then the user told me that the last four times she received these NDRS, all she had done was replied to messages that had been sent to her. The user can usually re send the messages successfully later on in the day. One thing I should also mention is that she is a remote user BUT, she uses a DSL connection to get to her Citrix session, and therefore all software and network connections are preferably running in the main office. Any help offered gratefully received, as Im baffled. Thanks, C is it possible that there is a conflicting "contact" in some people's
contacts folder for this user? or maybe an smtp address conflict in the GAL? what happens if they select the user from the GAL? same thing? -- Show quoteSusan Conkey [MVP] "KingCronos" <test2***@bgop.org.uk> wrote in message news:1191511821.213071.233670@d55g2000hsg.googlegroups.com... > We run Exchange 2003 in a WIndows 2000 domain. Most of our clients > (including the problem user) use citrix, so the setup for individuals > has little variation on basics such as Outlook 2003. We have a bizarre > problem with just one user, in that sometimes when other (internal > users) send to her email, they get this error: > 'Jane Doe (jane.***@ourcompany.com)' on 25/09/2007 12:34 > The e-mail account does not exist at the organization this > message was sent to. Check the e-mail address, or contact the > recipient directly to find out the correct address. > <emailser***@ourcompany.com #5.1.1> > > > The user does indeed exist in the organisation and has done for many > years. This problem has been going on for quite some time (months). > > Additionally, as well as people sometimes not being able to send to > her, sometimes she also has problems sending out and several times a > day (sometimes much more), she is prevented from sending emails with > the error: > > > The following recipient(s) could not be reached: > > John Doe on 20/09/2007 10:01 > No transport provider was available for delivery to this > recipient. > > > I looked up the 'no transport' issue on Microsoft KB, and nothing was > really applicable except I thought problem contacts, but then the user > told me that the last four times she received these NDRS, all she had > done was replied to messages that had been sent to her. The user can > usually re send the messages successfully later on in the day. > > One thing I should also mention is that she is a remote user BUT, she > uses a DSL connection to get to her Citrix session, and therefore all > software and network connections are preferably running in the main > office. > > Any help offered gratefully received, as Im baffled. > > Thanks, C > also, does she have a correct legacyExchangeDN? have any of her email
addresses been changed in the last few months? -- Show quoteSusan Conkey [MVP] "Susan" <sconkey@mgmmirage.nospam.com> wrote in message news:eGYFNwpBIHA.3940@TK2MSFTNGP05.phx.gbl... > is it possible that there is a conflicting "contact" in some people's > contacts folder for this user? or maybe an smtp address conflict in the > GAL? what happens if they select the user from the GAL? same thing? > > -- > Susan Conkey [MVP] > > > > "KingCronos" <test2***@bgop.org.uk> wrote in message > news:1191511821.213071.233670@d55g2000hsg.googlegroups.com... >> We run Exchange 2003 in a WIndows 2000 domain. Most of our clients >> (including the problem user) use citrix, so the setup for individuals >> has little variation on basics such as Outlook 2003. We have a bizarre >> problem with just one user, in that sometimes when other (internal >> users) send to her email, they get this error: >> 'Jane Doe (jane.***@ourcompany.com)' on 25/09/2007 12:34 >> The e-mail account does not exist at the organization this >> message was sent to. Check the e-mail address, or contact the >> recipient directly to find out the correct address. >> <emailser***@ourcompany.com #5.1.1> >> >> >> The user does indeed exist in the organisation and has done for many >> years. This problem has been going on for quite some time (months). >> >> Additionally, as well as people sometimes not being able to send to >> her, sometimes she also has problems sending out and several times a >> day (sometimes much more), she is prevented from sending emails with >> the error: >> >> >> The following recipient(s) could not be reached: >> >> John Doe on 20/09/2007 10:01 >> No transport provider was available for delivery to this >> recipient. >> >> >> I looked up the 'no transport' issue on Microsoft KB, and nothing was >> really applicable except I thought problem contacts, but then the user >> told me that the last four times she received these NDRS, all she had >> done was replied to messages that had been sent to her. The user can >> usually re send the messages successfully later on in the day. >> >> One thing I should also mention is that she is a remote user BUT, she >> uses a DSL connection to get to her Citrix session, and therefore all >> software and network connections are preferably running in the main >> office. >> >> Any help offered gratefully received, as Im baffled. >> >> Thanks, C >> > > Hi,
I dont think an address conflict in the GAL is likely. If you try and add an email address in AD which already exists, you are prevented from doing so for that very reason. Several users have reported problems in sending to the problem user's mailbox and I feel it is a little unlikely that they would all have problem contacts. Please not that this is an occasional problem. The issue about "No transport provider was available for delivery to this recipient" is far more frequent (daily). Im afraid I konw very little about the legacyExchangeDN attribute. How do I find this out? I do not believe any of her email addresses have changed in teh last few months. Thanks, C Show quote On 4 Oct, 16:43, "Susan" <scon...@mgmmirage.nospam.com> wrote: > also, does she have a correct legacyExchangeDN? have any of her email > addresses been changed in the last few months? > > -- > Susan Conkey [MVP] > > "Susan" <scon...@mgmmirage.nospam.com> wrote in message > > news:eGYFNwpBIHA.3940@TK2MSFTNGP05.phx.gbl... > > > > > is it possible that there is a conflicting "contact" in some people's > > contacts folder for this user? or maybe an smtp address conflict in the > > GAL? what happens if they select the user from the GAL? same thing? > > > -- > > Susan Conkey [MVP] > > > "KingCronos" <test2***@bgop.org.uk> wrote in message > >news:1191511821.213071.233670@d55g2000hsg.googlegroups.com... > >> We run Exchange 2003 in a WIndows 2000 domain. Most of our clients > >> (including the problem user) use citrix, so the setup for individuals > >> has little variation on basics such as Outlook 2003. We have a bizarre > >> problem with just one user, in that sometimes when other (internal > >> users) send to her email, they get this error: > >> 'Jane Doe (jane.***@ourcompany.com)' on 25/09/2007 12:34 > >> The e-mail account does not exist at the organization this > >> message was sent to. Check the e-mail address, or contact the > >> recipient directly to find out the correct address. > >> <emailser***@ourcompany.com #5.1.1> > > >> The user does indeed exist in the organisation and has done for many > >> years. This problem has been going on for quite some time (months). > > >> Additionally, as well as people sometimes not being able to send to > >> her, sometimes she also has problems sending out and several times a > >> day (sometimes much more), she is prevented from sending emails with > >> the error: > > >> The following recipient(s) could not be reached: > > >> John Doe on 20/09/2007 10:01 > >> No transport provider was available for delivery to this > >> recipient. > > >> I looked up the 'no transport' issue on Microsoft KB, and nothing was > >> really applicable except I thought problem contacts, but then the user > >> told me that the last four times she received these NDRS, all she had > >> done was replied to messages that had been sent to her. The user can > >> usually re send the messages successfully later on in the day. > > >> One thing I should also mention is that she is a remote user BUT, she > >> uses a DSL connection to get to her Citrix session, and therefore all > >> software and network connections are preferably running in the main > >> office. > > >> Any help offered gratefully received, as Im baffled. > > >> Thanks, C- Hide quoted text - > > - Show quoted text -  |
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