Same e-mail received every 15 minutes

8 Nov 2007 4:50 PM

Carl Gross

Yesterday, one of our employees scanned a document from our copier to his
e-mail account (we have a Ricoh copier that can send scans to our Exchange
Server (2003)). It was about 70 pages back to back. Since the document was
sent, he has received this document every 15 minutes (the time we poll our
ISP for internet e-mail) in his e-mail.

Yesterday, I restarted the copier and then restarted the Exchange Server;
neither worked.

Is there a way to stop this annoying e-mail from being sent again?

8 Nov 2007 9:41 PM

Lanwench [MVP - Exchange]

Carl Gross <CarlGr***@discussions.microsoft.com> wrote:

> Yesterday, one of our employees scanned a document from our copier to
> his e-mail account

His externally hosted POP mailbox, I presume?

> (we have a Ricoh copier that can send scans to our
> Exchange Server (2003)). It was about 70 pages back to back. Since
> the document was sent, he has received this document every 15 minutes
> (the time we poll our ISP for internet e-mail) in his e-mail.
>
> Yesterday, I restarted the copier and then restarted the Exchange
> Server; neither worked.
>
> Is there a way to stop this annoying e-mail from being sent again?

If you're using a POP connector, this is one of many known problems. Ditch
POP and host your own mail via SMTP - life will be so much easier! I presume
you're using SBS - note that the POP connector is part of SBS and not really
part of Exchange (and it isn't recommended). Try posting in
microsoft.public.windows.server.sbs in the future if that's what you're
using.

Anyway - log into the hosted POP mailbox via the provider's webmail and
delete the offending email to see if that helps. Beyond that, can't help
much, but the SBS folks might be able to.