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Information Store service shuts down continuouslyinformation store service keeps shutting down. This problem just started happening suddenly. The Exchange server had been running fine for several months. In the System Event Viewer, the event ID is 7034. The error message is: "Service Control Manager: The Microsoft Exchange Server information store service terminated unexpectedly. It has done this 1 time (or 2 times, 3 times, etc.)". I can go in to services and manually re-start it, but it shuts down again within a few seconds, or sometimes a few minutes. Obviously, without this service running, Exchange is pretty much impossible. Can't send or receive e-mail. Can't get into public folders. I installed a Microsoft Hotfix from KB935468 which said it would address this problem, but unfortunately, it did NOT fix it. I also checked the integrity of the Exchange database by running eseutil /G. The scan revealed no problems. I then ran Isinteg -s <servername> -test folder on both the mailbox store and the public folder store and it showed no errors (I had dismounted both stores prior to running these utilities). Any other thoughts/ideas would be greatly appreciated. Thanks, Adam V. Make sure no anti virus product is running against the mail stores and logs
or against the exchange binaries. you're not running an evaluation version by any change? Did you ever repair the installation/server? Show quote "Adam V." <Ad***@discussions.microsoft.com> wrote in message news:2E4CCAF8-3E21-42AE-9EA3-026718057FF5@microsoft.com... > Hello: I am running Exchange 2003 with SP2. The Microsoft Exchange > Server > information store service keeps shutting down. This problem just started > happening suddenly. The Exchange server had been running fine for several > months. In the System Event Viewer, the event ID is 7034. The error > message > is: > > "Service Control Manager: The Microsoft Exchange Server information store > service terminated unexpectedly. It has done this 1 time (or 2 times, 3 > times, etc.)". > > I can go in to services and manually re-start it, but it shuts down again > within a few seconds, or sometimes a few minutes. Obviously, without this > service running, Exchange is pretty much impossible. Can't send or > receive > e-mail. Can't get into public folders. > > I installed a Microsoft Hotfix from KB935468 which said it would address > this problem, but unfortunately, it did NOT fix it. > > I also checked the integrity of the Exchange database by running eseutil > /G. > The scan revealed no problems. I then ran Isinteg -s <servername> -test > folder on both the mailbox store and the public folder store and it showed > no > errors (I had dismounted both stores prior to running these utilities). > > Any other thoughts/ideas would be greatly appreciated. > > Thanks, Adam V. > > We have Symantec AntiVirus Corporate Edition, but just the regular version,
NOT the one that protects Exchange. I've excluded several Exchange-related folders/files from File System Auto Protect: - C:\Program Files\Exchsrvr - Several iis.dll files in C:\Windows\System32\inetsrv\ as well as inetinfo.exe, inetmgr.dll and inetmgr.exe in the same location. I hadn't excluded the MDBDATA folder which has a bunch of log files in it. Are there any other locations or file types I should be excluding? When you ask if I ever repaired the installation/server, are you asking if I've run a repair from within add/remove programs, or are you asking if I've ever had to repair this server (Windows Server 2003). Thanks. Show quote "WorkingHard" wrote: > Make sure no anti virus product is running against the mail stores and logs > or against the exchange binaries. > you're not running an evaluation version by any change? Did you ever repair > the installation/server? > > "Adam V." <Ad***@discussions.microsoft.com> wrote in message > news:2E4CCAF8-3E21-42AE-9EA3-026718057FF5@microsoft.com... > > Hello: I am running Exchange 2003 with SP2. The Microsoft Exchange > > Server > > information store service keeps shutting down. This problem just started > > happening suddenly. The Exchange server had been running fine for several > > months. In the System Event Viewer, the event ID is 7034. The error > > message > > is: > > > > "Service Control Manager: The Microsoft Exchange Server information store > > service terminated unexpectedly. It has done this 1 time (or 2 times, 3 > > times, etc.)". > > > > I can go in to services and manually re-start it, but it shuts down again > > within a few seconds, or sometimes a few minutes. Obviously, without this > > service running, Exchange is pretty much impossible. Can't send or > > receive > > e-mail. Can't get into public folders. > > > > I installed a Microsoft Hotfix from KB935468 which said it would address > > this problem, but unfortunately, it did NOT fix it. > > > > I also checked the integrity of the Exchange database by running eseutil > > /G. > > The scan revealed no problems. I then ran Isinteg -s <servername> -test > > folder on both the mailbox store and the public folder store and it showed > > no > > errors (I had dismounted both stores prior to running these utilities). > > > > Any other thoughts/ideas would be greatly appreciated. > > > > Thanks, Adam V. > > > > > > > "I hadn't excluded the MDBDATA folder which has a bunch of log files in it."
Make sure you exclude the transaction logs. Show quote "Adam V." <Ad***@discussions.microsoft.com> wrote in message news:84E51ED8-4C6D-4B4C-8E23-DD44F447BDD6@microsoft.com... > We have Symantec AntiVirus Corporate Edition, but just the regular > version, > NOT the one that protects Exchange. I've excluded several > Exchange-related > folders/files from File System Auto Protect: > - C:\Program Files\Exchsrvr > - Several iis.dll files in C:\Windows\System32\inetsrv\ as well as > inetinfo.exe, inetmgr.dll and inetmgr.exe in the same location. > I hadn't excluded the MDBDATA folder which has a bunch of log files in it. > Are there any other locations or file types I should be excluding? > > When you ask if I ever repaired the installation/server, are you asking if > I've run a repair from within add/remove programs, or are you asking if > I've > ever had to repair this server (Windows Server 2003). > > Thanks. > > > > "WorkingHard" wrote: > >> Make sure no anti virus product is running against the mail stores and >> logs >> or against the exchange binaries. >> you're not running an evaluation version by any change? Did you ever >> repair >> the installation/server? >> >> "Adam V." <Ad***@discussions.microsoft.com> wrote in message >> news:2E4CCAF8-3E21-42AE-9EA3-026718057FF5@microsoft.com... >> > Hello: I am running Exchange 2003 with SP2. The Microsoft Exchange >> > Server >> > information store service keeps shutting down. This problem just >> > started >> > happening suddenly. The Exchange server had been running fine for >> > several >> > months. In the System Event Viewer, the event ID is 7034. The error >> > message >> > is: >> > >> > "Service Control Manager: The Microsoft Exchange Server information >> > store >> > service terminated unexpectedly. It has done this 1 time (or 2 times, >> > 3 >> > times, etc.)". >> > >> > I can go in to services and manually re-start it, but it shuts down >> > again >> > within a few seconds, or sometimes a few minutes. Obviously, without >> > this >> > service running, Exchange is pretty much impossible. Can't send or >> > receive >> > e-mail. Can't get into public folders. >> > >> > I installed a Microsoft Hotfix from KB935468 which said it would >> > address >> > this problem, but unfortunately, it did NOT fix it. >> > >> > I also checked the integrity of the Exchange database by running >> > eseutil >> > /G. >> > The scan revealed no problems. I then ran Isinteg -s >> > <servername> -test >> > folder on both the mailbox store and the public folder store and it >> > showed >> > no >> > errors (I had dismounted both stores prior to running these utilities). >> > >> > Any other thoughts/ideas would be greatly appreciated. >> > >> > Thanks, Adam V. >> > >> > >> >> >> Here are some best practices:
http://support.microsoft.com/kb/245822 If you have an M drive with the mailboxes mapped also never scan that. The repair install was about windows and exchanges installation repaiers yes just in case that has left some unwanted registry entries or other issues. Just asked to see if that has happend. Cheers Show quote "Adam V." <Ad***@discussions.microsoft.com> wrote in message news:84E51ED8-4C6D-4B4C-8E23-DD44F447BDD6@microsoft.com... > We have Symantec AntiVirus Corporate Edition, but just the regular > version, > NOT the one that protects Exchange. I've excluded several > Exchange-related > folders/files from File System Auto Protect: > - C:\Program Files\Exchsrvr > - Several iis.dll files in C:\Windows\System32\inetsrv\ as well as > inetinfo.exe, inetmgr.dll and inetmgr.exe in the same location. > I hadn't excluded the MDBDATA folder which has a bunch of log files in it. > Are there any other locations or file types I should be excluding? > > When you ask if I ever repaired the installation/server, are you asking if > I've run a repair from within add/remove programs, or are you asking if > I've > ever had to repair this server (Windows Server 2003). > > Thanks. > > > > "WorkingHard" wrote: > >> Make sure no anti virus product is running against the mail stores and >> logs >> or against the exchange binaries. >> you're not running an evaluation version by any change? Did you ever >> repair >> the installation/server? >> >> "Adam V." <Ad***@discussions.microsoft.com> wrote in message >> news:2E4CCAF8-3E21-42AE-9EA3-026718057FF5@microsoft.com... >> > Hello: I am running Exchange 2003 with SP2. The Microsoft Exchange >> > Server >> > information store service keeps shutting down. This problem just >> > started >> > happening suddenly. The Exchange server had been running fine for >> > several >> > months. In the System Event Viewer, the event ID is 7034. The error >> > message >> > is: >> > >> > "Service Control Manager: The Microsoft Exchange Server information >> > store >> > service terminated unexpectedly. It has done this 1 time (or 2 times, >> > 3 >> > times, etc.)". >> > >> > I can go in to services and manually re-start it, but it shuts down >> > again >> > within a few seconds, or sometimes a few minutes. Obviously, without >> > this >> > service running, Exchange is pretty much impossible. Can't send or >> > receive >> > e-mail. Can't get into public folders. >> > >> > I installed a Microsoft Hotfix from KB935468 which said it would >> > address >> > this problem, but unfortunately, it did NOT fix it. >> > >> > I also checked the integrity of the Exchange database by running >> > eseutil >> > /G. >> > The scan revealed no problems. I then ran Isinteg -s >> > <servername> -test >> > folder on both the mailbox store and the public folder store and it >> > showed >> > no >> > errors (I had dismounted both stores prior to running these utilities). >> > >> > Any other thoughts/ideas would be greatly appreciated. >> > >> > Thanks, Adam V. >> > >> > >> >> >> On Fri, 16 Nov 2007 12:06:01 -0800, Adam V.
<Ad***@discussions.microsoft.com> wrote: Show quote >Hello: I am running Exchange 2003 with SP2. The Microsoft Exchange Server Using Symantec for Exchage aware anti-virus?>information store service keeps shutting down. This problem just started >happening suddenly. The Exchange server had been running fine for several >months. In the System Event Viewer, the event ID is 7034. The error message >is: > >"Service Control Manager: The Microsoft Exchange Server information store >service terminated unexpectedly. It has done this 1 time (or 2 times, 3 >times, etc.)". > >I can go in to services and manually re-start it, but it shuts down again >within a few seconds, or sometimes a few minutes. Obviously, without this >service running, Exchange is pretty much impossible. Can't send or receive >e-mail. Can't get into public folders. > >I installed a Microsoft Hotfix from KB935468 which said it would address >this problem, but unfortunately, it did NOT fix it. > >I also checked the integrity of the Exchange database by running eseutil /G. > The scan revealed no problems. I then ran Isinteg -s <servername> -test >folder on both the mailbox store and the public folder store and it showed no >errors (I had dismounted both stores prior to running these utilities). > >Any other thoughts/ideas would be greatly appreciated. > >Thanks, Adam V. Show quote > Show quote
"Andy David {MVP}" wrote:
> On Fri, 16 Nov 2007 12:06:01 -0800, Adam V. > <Ad***@discussions.microsoft.com> wrote: > > >Hello: I am running Exchange 2003 with SP2. The Microsoft Exchange Server > >information store service keeps shutting down. This problem just started > >happening suddenly. The Exchange server had been running fine for several > >months. In the System Event Viewer, the event ID is 7034. The error message > >is: > > > >"Service Control Manager: The Microsoft Exchange Server information store > >service terminated unexpectedly. It has done this 1 time (or 2 times, 3 > >times, etc.)". > > > >I can go in to services and manually re-start it, but it shuts down again > >within a few seconds, or sometimes a few minutes. Obviously, without this > >service running, Exchange is pretty much impossible. Can't send or receive > >e-mail. Can't get into public folders. > > > >I installed a Microsoft Hotfix from KB935468 which said it would address > >this problem, but unfortunately, it did NOT fix it. > > > >I also checked the integrity of the Exchange database by running eseutil /G. > > The scan revealed no problems. I then ran Isinteg -s <servername> -test > >folder on both the mailbox store and the public folder store and it showed no > >errors (I had dismounted both stores prior to running these utilities). > > > >Any other thoughts/ideas would be greatly appreciated. > > > >Thanks, Adam V. > > Using Symantec for Exchage aware anti-virus? > > > We're only using Symantec AntiVirus Corporate Edition. Just the basic server anti-virus product, NOT the Exchange protection. > 
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