We are experiencing a problem with a couple users, their free/busy
information is not updating and not being made available to other users when
scheduling meetings.   The only odd thing I have noticed is that the affected
users legacyExchangeDN attribute is set to an Exchange Administrative group
that doesn't exist anymore.  This is a fairly new issue since the removal of
the old administrative group only happened a couple weeks ago. 

Could this be the cause of the free/busy problem and if it is what steps
need to be taken to correct it.



Thanks in advanced

Hello Eric,

Thank you for posting here.

According to your description, I understand that 2 users' Free/Busy
information is not available to update. If I have misunderstood the
problem, please don't hesitate to let me know.

Based on my research, since the issue only happen on 2 individual users, I
think the Exchange attributes may corrupted. I suggest we try the following
steps to see if we can resolve this issue:

Recreate the mailbox attributes.
=========================

1) Use Outlook or exmerge tool to export mailbox to PST file.

To use the Import and Export Wizard in Outlook:
    a. On the File menu in Outlook, click Import and Export.
    b. Under "Choose an action to perform", click "Export to a personal folder
file (.pst)", and then click Next.
    c. Click to select the MAPI folder that you want to share, and then click
Next.
    d. Save the PST file.

To use Exmerge, refer to the following article:
174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe)
Information
http://support.microsoft.com/?id=174197

2) Open the PST file from some other Outlook client to verify if we can
access inbox in the PST file.

3) If the PST file is good, go to ADUC (Active Directory Users and
Computers), right-click the problematic user and then click Exchange tasks.
Select remove exchange attributes.

4) Right-click the user again and then click Exchange tasks. Select create
mailbox.

5) Log on the mailbox and import PST back into mailbox using Exmerge or
Outlook.

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

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