Repairing a user's account

28 Nov 2007 3:00 PM

Tom

We have a user whose Outlook bombs when opening her Calendar (Outlook has
encountered an error and needs to close...).

Is their a tool (builtin or 3rd party) that can scan a user's account and
look for errors? I'm thinking of something like the scanpst.exe but for
Online accounts.

Thanks,
Tom

28 Nov 2007 3:25 PM

Mark Arnold [MVP]

On Wed, 28 Nov 2007 10:00:08 -0500, "Tom" <ocho***@hotmail.com> wrote:

>We have a user whose Outlook bombs when opening her Calendar (Outlook has
>encountered an error and needs to close...).
>
>Is their a tool (builtin or 3rd party) that can scan a user's account and
>look for errors? I'm thinking of something like the scanpst.exe but for
>Online accounts.
>
>Thanks,
>Tom
>

Is it definitely Exchange? i.e. have you created her profile on
another PC and it still does it?

28 Nov 2007 3:37 PM

Tom

No, but I did put her Exchange account in cached mode and it corrected the
issue. I was going to wait a day or so and then run the scanpst.exe on the
ost.

I was just looking to see if there's a tool that I can use to verify the
integrity of a user's account without having to play the 'cache' game.

Tom

Show quote

"Mark Arnold [MVP]" <m***@mvps.org> wrote in message
news:a22rk3t912s9ogalerlpnaurcr9poherd0@4ax.com...
> On Wed, 28 Nov 2007 10:00:08 -0500, "Tom" <ocho***@hotmail.com> wrote:
>
>>We have a user whose Outlook bombs when opening her Calendar (Outlook has
>>encountered an error and needs to close...).
>>
>>Is their a tool (builtin or 3rd party) that can scan a user's account and
>>look for errors? I'm thinking of something like the scanpst.exe but for
>>Online accounts.
>>
>>Thanks,
>>Tom
>>
> Is it definitely Exchange? i.e. have you created her profile on
> another PC and it still does it?